Transfer Call

[Guest Merzik Agaiby]

The transfer call module does work and hang up the call.

I attach the log file.

VoiceGuidelog.txt

[SupportTeam]

Looks like the modem's hookflash is too long, and your PBX thinks the call was hung up...

Do you know what length hookflash your PBX expects?

 

From VoiceGuide help file:

For best performance it is recommended that a Dialogic card be used in systems which perform call transfers. A Dialogic card can be configured to work with all types of PBXs and telephone systems. Voice modems have a pre-set hookflash (other wise known as ‘flash’ or 'recall' signal) length and sometimes cannot be configured to work with all types of PBXs and telephone systems. 

[Guest Merzik Agaiby]

I have the same case and I do not know the hook-flash lenght.

[SupportTeam]

... looks like hookflash is too long...

 

You will need to set up your equipment to issue a shorter hookflash.

 

You cannot set hookflash length on a modem... only on telephony cards...