Is It Possible To Add Fields/tables To Outdialque?

[pdpk]

Hello

 

We want to use our own ASP scripts to automatically populate the OutDialQue.mdb file for making outbound calls using VoiceGuide. Please could you give us some answers to the following 5 questions?

 

1) Can we add our own FIELDS to the structure of the OutDialQue.mdb database? If we can, will they disappear if the database is deleted, or would they be seen and recreated by VoiceGuide?

 

2) Similar question - can we add another TABLE to OutDialQue.mdb? And if so, will it be deleted by VoiceGuide automatically, say, for example, if somebody loads Telephone Number Loader and clicks on the "Delete Diallist db" button?

 

The reason we ask the two above questions is that we have an existing database with customer-specific information in it - our asp scripts will automate the process of looking at the customer-specific information every 15 minutes and retrieving just those records that need a phone call within a customer-specific time frames.

 

3) Please can you explain what triggers VoiceGuide to recognise that an entry has been added to the database? ... and therefore that it will start dialling? For example, does it "see" the .ldb file that is opened when entries are manually added to OutDialQue.mdb through Access?

 

4) We intend to use the OLEDB Provider layer in our asp scripts, to issue SQL commands which will add/insert/update the data in the OutDialQue.mdb database but have not been able to test this yet. If we can get our asp script to successfully add an entry to the OutDialQue.mdb callque table, will VoiceGuide detect this and start dialling?

 

5) Does VoiceGuide automatically remove entries from OutDialQue.mdb when a call has been answered, or do we need to build something into our .vgs script to make this happen?

[SupportTeam]

1) Can we add our own FIELDS to the structure of the OutDialQue.mdb database? If we can, will they disappear if the database is deleted, or would they be seen and recreated by VoiceGuide?

You should be able to. VG does not delete DB unless you press the "Delete DB" button, so once you add columns they will stay there.

2) Similar question - can we add another TABLE to OutDialQue.mdb? And if so, will it be deleted by VoiceGuide automatically, say, for example, if somebody loads Telephone Number Loader and clicks on the "Delete Diallist db" button?

Same answer as above.

 

Why do you want to add to OutDialQue.mdb? What would be preventing you from just creating your own database to store whatever you need to store?

3) Please can you explain what triggers VoiceGuide to recognise that an entry has been added to the database? ... and therefore that it will start dialling?

A database query is made every second or so. DB Query is really quick and takes very little CPU.

If we can get our asp script to successfully add an entry to the OutDialQue.mdb callque table, will VoiceGuide detect this and start dialling?

Yes.

Does VoiceGuide automatically remove entries from OutDialQue.mdb when a call has been answered,

Yes.

 

Sounds like you haven’t tried using VG yet - I'd suggest downloading the free evaluation version and running it up - you will then be able to test all these things very quickly.

[mehdi_h]

Anyway is it possible to fill in the new created filed using the xml file ?

Indded when uploading new entries using the xml file, I would like the field to be also filled with my specific value.

 

Thanks

Mh.

[SupportTeam]

In v5.x and 6.x of VoiceGuide if you add your own fields to the database you would need to populate these fields yourself. VoiceGuide’s "AddCall" type functions only populate those fields which VG asks for.

 

In v7.x of VG you will be able to add your own field to the XML file loaded and VG will try to match the loaded XML file's fields with the OutDial Database's fields.