Guest James Wood Report post Posted 05/10/2004 04:27 PM Hi, I'm new to the Voiceguide software and i cant really figure it out. I'm just trying to get the system to pick up a call, play a sound file, then depending on the button the caller has pressed, play another sound file and transfer to another number. Somthing like this: Call Accepted >> Welcome message played, press 1 for accounts, 2 for admin etc etc >> Caller makes selection >> Relevent sound file played, eg, you are being transfered to accounts >> Transfer the call to another number. is there any way i can do this? (I am in the UK with Voiceguide 5.2 1005) Many Thanks! James james ((at)) deagio ((dot)) com Share this post Link to post
SupportTeam Report post Posted 05/10/2004 10:47 PM .. sounds like all you need is a Play module and then depending on what get pressed to another Play module and then to a Transfer Call module... If you are still having problems please post there the script which you are using - then we can see what you are missing in it... Share this post Link to post
