Caller Id Withheld

[vatsal]

I am having trouble getting the IVG to identify when callerID is WITHHELD.

 

I can clearly see the details in the event trace log, but how do you create an expression when there is no value in the $RV_CIDNUMBER, not even a zero.

 

If the caller has withheld the number, I am looking to ask the caller to manually enter the number.

 

Below is the initial event logs showing the system acknowledging the number is withheld.

 

I have tried a number of expressions using $RV_CIDNUMBER without success.

 

Does anybody have any suggestions.

 

 

45716 6 tapie linedevstate 2048 0 0

45716 6 tapie callstate OFFERING 66051 0 4

45746 6 Lev_CallerID [,WITHHELD]

45756 6 tapie callinfo CALLEDID

45756 6 tapie callinfo ORIGIN

45756 6 tapie ring 0

51735 6 tapie ring 2

51735 6 Answer the call

[SupportTeam]

You can use the Evaluate Expression module, and in the module have the expression:

 

"$RV_CIDNUMBER" = ""

 

The "True" path will be taken if $RV_CIDNUMBER is not set to anything, and the "False" path will be taken if $RV_CIDNUMBER contains some value.

 

You can also use $RV_CIDNAME, which in these cases should be set to "WITHHELD", so you can use the following expression:

 

"$RV_CIDNAME " = "WITHHELD"

 

And if the above is true then the "True" path will be taken...

[Guest Guest]

is it possible to find out the identity of caller "id withheld"?

[SupportTeam]

no.