When Telephone Number Is Not Unique

[pdpk]

We are planning an application using the dialer part of VoiceGuide to make outbound calls.

 

It is quite likely that two customers, living at the same address, will both need to be telephoned using this method, but might be given different information - therefore, the telephone number that is going to be called, will not be unique.

 

In order to populate the outdialque.mdb database, we are using the field "ID" as a unique reference and this will be the only unique link between our customer information database, and the entry for it in outdialque.mdb.

 

Is there any way that our VoiceGuide .vgs script can "see" the value in this field after the call has started?

 

e.g. we're using $RV_CalledNumber to give us the phone number that has been dialled, but we also need to get the ID field of that record from within the callque table in outdialque.mdb so that we can go and fetch the right information from our customer database - so is there an equivalent result variable for the ID field, and if so, what is it called?

[SupportTeam]

Just attach Result Variable holding a unique reference ID to entries added to the outdialque.mdb - there is a field in the database that stores RVs which are made available to the script once call begins..

 

see the VG Help file: http://www.voiceguide.com/vghelp/html/DialListInto.htm - the strRV parameter you can use when loading new numbers into the database using the XML input file method is described there.

Or just open the database and look at the RV field...