Problems Answering Calls

[grompl]

Hi,

 

have upgraded vg to latest version 5.2.2000 & move from direct lines to Hybrex PABX.

 

VG runs on win2k sp2 pc as a service using firedaemon software

4 port d4/pci dialogic card

pabx is configured to route calls to vg pc when night switch is activated

 

functions as a/h customer order recording service, disconnect tone set to C as this is what the Hybrex pabx specs.

end of call has been set in TSP at 425mhz delay 500, 500, C set in vg.ini, C set in script properties

 

Seems to work ok, but occassionally calls will not be released on 1 line, this seems to cause other calls to be answered intermittently or not all all, after numerous attemps at calling (10) the call is sometimes answered by vg.

 

not sure if problem with script or tsp / pabx config/ dialogic config, system works fine for a random period then develops symptoms described

 

Any assistance would be greatly appreciated, I have attached the vg.ini files & script I am using, all seems to be working ok now but this system is for a/h hours customer orders & so must be reliable, previously using 4 direct phone lines & no PABX vg was rock solid, 1 year of operation & no failures. Please help.

 

trace of successful test call

 

175155.42 7 linedevstate 2048 0 0

175155.42 7 callstate OFFERING 65980 0 4

175155.44 7 Lev_CallerID [412748488,]

175155.45 7 callinfo CALLEDID

175155.45 7 callinfo ORIGIN

175155.45 7 ring 0

175155.45 7 No old processes from last call (could not obtain handle) 1148, 1700

175155.45 7 Answer the call at 14/05/2004 17:51:55

175155.45 7 lineAnswer(65980) => 65963

175156.00 7 callstate CONNECTED 65980,1,0

175156.00 7 WorkingModeTAPI@Connected=

175156.00 7 WorkingModeScript@Connected=

175156.03 7 Inband detection not enabled

175156.03 7 StartLoadedVgs at 14/05/2004 17:51:56

175156.03 7 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\}

175156.03 7 rv add [$RV_STARTTIME]{14/05/2004 17:51:56}

175156.03 7 rv add [$RV_DEVICEID]{7}

175156.03 7 rv add [$RV_CIDNAME]{}

175156.03 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

175156.03 7 rv add [$RV_CIDNUMBER]{412748488}

175156.03 7 tapi Reply (LineEvReply) ok 65963 0

175156.03 7 callinfo MONITORMODES

175156.03 7 TimeoutClear

175156.05 7 [Welcome] Number Input

175156.05 7 [Welcome] Playing (C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\welcome.wav)

175156.06 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\welcome.wav]

175156.06 7 TimeoutClear

175156.06 7 wa(14024,78771800)

175156.06 7 callinfo MONITORMODES

175202.72 7 dtmf 1 (65980,49,2)

175202.72 7 ScriptEventCode 49 iLineState=1300

175202.72 7 LsGetNbrsPlayWelcMsg 1

175202.77 7 PlaySoundStop err=0

175202.77 7 [Welcome] Number Input 1

175202.77 7 rv add [Welcome]{1}

175202.77 7 TimeoutClear

175202.77 7 [Messages Menu] Playing

175202.77 7 [Messages Menu] Playing (messages menu.wav)

175202.78 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\messages menu.wav]

175202.78 7 TimeoutClear

175202.78 7 RunModule PLAY end

175202.78 7 wa(20542,79443700)

175202.78 7 callinfo MONITORMODES

175207.38 7 dtmf 2 (65980,50,2)

175207.38 7 ScriptEventCode 50 iLineState=1100

175207.38 7 LsPlayMsg 2

175207.38 7 voicemail used: Scripted

175207.38 7 stack idx=1

175207.38 7 rv add [scriptStart_Time]{14/05/2004 17:52:07}

175207.38 7 rv add [scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\vpqmcosys.vgs}

175207.38 7 rv add [scriptStart_CalledFrom_Module]{Messages Menu}

175207.38 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgs at idx=2

175207.38 7 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}

175207.38 7 rv add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}

175207.38 7 rv add [PathDataVm]{C:\Program Files\VoiceGuide\data\}

175207.38 7 rv add [PathVgSys]{C:\Program Files\VoiceGuide\system\}

175207.38 7 rv add [vmbId]{0003}

175207.44 7 PlaySoundStop err=0

175207.44 7 rv add [VmLmStart]{2}

175207.44 7 TimeoutClear

175207.44 7 [VmLmStart] Running vb script:[VmLmHangup.vgs]

175216.78 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=3

175216.78 7 TimeoutClear

175216.78 7 [VmLmHangup_ForwardLastMsg] Running VB Script...

175216.78 7 RVreplace start (strlen>500)

175216.78 7 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\}[$RV_STARTTIME]{14/05/2004 17:51:56}[$RV_DEVICEID]{7}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{412748488}[Welcome]{1}[scriptStart_Time]{14/05/2004 17:52:07}[scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\vpqmcosys.vgs}[scriptStart_CalledFrom_Module]{Messages Menu}[scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[vmbId]{0003}[VmLmStart]{2}[Key_VmLmStopRecAndPlay]{1}[Key_VmLmDelRecRecAg

in]{2}[Key_VmLmSaveAndPlayGreeting]{3}[Key_VmLmDeleteGoGroupPrevious]{4}[Key_VmL

DeleteAndPlayGreeting]{5}[Key_VmLmDeleteGoGroupNext]{6}[Key_VmLmSaveGoVmLogin]{8

[Key_VmLmSaveVmExit]{0}[Key_VmLmSaveGoLmRecMsgMenu]{#}[RecMessage]{}[VmbWelcMsg]

C:\Program Files\VoiceGuide\data\VmWelc\0003.wav}[VmLmRecFilename]{0003_0514175210_1_7_412748488_.wav}[MsgLenMax]{3

0}[VmLmRec]{C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav}[VmLmRec_RecLen100ms]{55}[VmLmRec_EndRec

ause]{disconnect}[Hangup Time]{14/05/2004 17:52:16}

175216.80 7 eng copy of script ran: vbs_7_3.vbs

175216.80 7 Run Script waiting... (shellid=1148, process=1708)

175216.81 7 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE

175216.81 7 tapi Reply (LineEvReply) ok 65997 0

175216.81 0 cl Vm_VmbConfig_Get 0003, MsgLenMin

175216.83 7 vm RecLen100ms=55, MinLength for VMB0003=0

175216.83 7 cl Vm_Event 7, FORWARD, 0003, C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav, ,

175216.83 7 vm frwrd vmb 0003

175216.83 7 rv add [VoicemailMessage0003]{C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav}

175216.83 7 AddRVns [VoicemailMessage]{C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav}

175216.83 7 RVreplace start: [cmd.exe /c copy "$RV[VoicemailMessage0003]" "c:\Anthony's Messages"]

175216.83 7 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\}[$RV_STARTTIME]{14/05/2004 17:51:56}[$RV_DEVICEID]{7}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{412748488}[Welcome]{1}[scriptStart_Time]{14/05/2004 17:52:07}[scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\VPQMCOSYS\vpqmcosys.vgs}[scriptStart_CalledFrom_Module]{Messages Menu}[scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[vmbId]{0003}[VmLmStart]{2}[Key_VmLmStopRecAndPlay]{1}[Key_VmLmDelRecRecAg

in]{2}[Key_VmLmSaveAndPlayGreeting]{3}[Key_VmLmDeleteGoGroupPrevious]{4}[Key_VmL

DeleteAndPlayGreeting]{5}[Key_VmLmDeleteGoGroupNext]{6}[Key_VmLmSaveGoVmLogin]{8

[Key_VmLmSaveVmExit]{0}[Key_VmLmSaveGoLmRecMsgMenu]{#}[RecMessage]{}[VmbWelcMsg]

C:\Program Files\VoiceGuide\data\VmWelc\0003.wav}[VmLmRecFilename]{0003_0514175210_1_7_412748488_.wav}[MsgLenMax]{3

0}[VmLmRec]{C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav}[VmLmRec_RecLen100ms]{55}[VmLmRec_EndRec

ause]{disconnect}[Hangup Time]{14/05/2004 17:52:16}[VoicemailMessage0003]{C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav}[VoicemailMessage]{C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav}

175216.83 7 Run (VMB specific):cmd.exe /c copy "C:\Program Files\VoiceGuide\data\VmSave\0003_0514175210_1_7_412748488_.wav" "c:\Anthony's Messages"

175216.83 7 vm frwrd vmb 0003 end

175216.83 7 cl Vm_Event 7, MSG_NEW, 0003, , ,

175216.86 7 VBScript started [wscript "C:\Program Files\VoiceGuide\data\vbs_7_vm_msglamp_on_040514175216.vbs" //I //T:3600]

175216.86 7 vm msglamp_on ok

175216.88 7 cl Run_ResultReturn >>success<<

175216.88 7 rv add [VmLmHangup_ForwardLastMsg_ResultReturn]{success}

175216.88 7 path {success} not found

175216.88 7 rv add [Hangup Time]{14/05/2004 17:52:16}

175216.88 7 Hanging up call... [Run_ResultReturn - no path match (diff vgm)]

175216.88 7 HangupCall_Common Mode=AfterHangupRun

175216.88 7 ReinitTelephony due to IDLE

175216.89 7 tapic lineDeallocateCall(MainCall:65980) 0

175217.06 7 lineOpen(7)=>

175217.06 7 Waiting for a call...

175217.06 7 LineHandle=66014

175217.06 7 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

175220.23 7 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

175220.23 7 ScriptEventCode 9013 iLineState=900

vpqmcosys.zip

[grompl]

hi also noticed not all call recordings are being truncated properly,

 

on some call recordings the tone recorded after the caller has hungup is sometimes recorded longer (4-5 seconds), on other calls the recording ends with a short beep which is the ideal situation.

 

your assistance would be appreciated

 

rgds

[SupportTeam]

Seems to work ok, but occassionally calls will not be released on 1 line, this seems to cause other calls to be answered intermittently or not all all, after numerous attemps at calling (10) the call is sometimes answered by vg.

 

not sure if problem with script or tsp / pabx config/ dialogic config, system works fine for a random period then develops symptoms described

 

Any assistance would be greatly appreciated, I have attached the vg.ini files & script I am using, all seems to be working ok now but this system is for a/h hours customer orders & so must be reliable, previously using 4 direct phone lines & no PABX vg was rock solid, 1 year of operation & no failures. Please help.

I'd say that as VoiceGuide was working rock solid for the last year and you have not changed anything on the PC running VG then the problem most likely lies with the PBX.

 

Can you please provide a trace of a situation that you describe as: "occassionally calls will not be released on 1 line" - are you saying the VG does not hangup the line after call is finised? We should be able to see pretty quickly in the trace just what is going on there...

 

As for the "the call is sometimes answered by vg." - can you see the PBX ringing the extension plugged into the Dialogic card? - you should be able to see this in the trace as well. VG is pretty reliable with answering on the correct ring - so if you are not getting your call answered I'd say it's because the PBX has not routed it to the correct extension....

 

The attached trace shows a successful call and all appears fine...

 

on some call recordings the tone recorded after the caller has hungup is sometimes recorded longer (4-5 seconds),

Please post the recording and the trace which captured the call during which that recording was made.

[grompl]

when next on site I will obtain trace & recording of a call that is not truncated properly, on average 4 out of say 80 calls per night are recorded for approx 5 mins, it seems end of call is not being detected ?, the caller hangs up but vg keeps recording the disconnect/busy tone until it times out, I have set the max record time in voice manager at 4/5 min limit.