Not Detecting Hang Up

[Guest rmonicat]

Sirs.

 

Attached trace is the result of adding two calls to the queue using COM interface.

One dials an extension number and the other dials one of our external lines.

They were picked up and hanged up simultaneously.

But, as you can see, line 6 did not recognize hanging up and goes on recording.

Same occurred exchanging lines used.

 

Thank you for your help.

56.zip

[SupportTeam]

The supplied trace has captured many calls, but i assume that you are referring to these:

195854,75  0 cl    Dialer_OutDialQueAdd 101, 0, 0, 0, , 5, 1, , c:\ivraplic\fuentes\llamadaatendida.vgs, c:\ivraplic\fuentes\llamadaatendida.vgs, [rol]{cliente}[conectarcon]{5}[dirlinea]{6}[tst]{"}, 20, 0, 0, c:\ivraplic\fuentes\llamadanoatendida.vbs "5 " "$RV[OutDial_Result] "  ,

195854,91  0 cl    Dialer_OutDialQueAdd 9,,48992314, 0, 0, 0, , 6, 1, , c:\ivraplic\fuentes\llamadaatendida.vgs, c:\ivraplic\fuentes\llamadaatendida.vgs, [rol]{cliente}[conectarcon]{6}[dirlinea]{6}[tst]{"}, 20, 0, 0, c:\ivraplic\fuentes\llamadanoatendida.vbs "6 " "$RV[OutDial_Result] "  ,

 

We can see in trace that line 5 detected a busy tone on the line, but line 6 did not detect the busy tone and call was finished by pressing the "Hangup" button in VG:

 

195854,95 5 Dialing: 101

195855,00 6 Dialing: 9,,48992314

195910,55 6 callstate CONNECTED 66068,1,0

195914,55 5 callstate CONNECTED 66273,1,0

195938,88 5 callstate DISCONNECTED 66273,0,0

200130,86 0 btn Hangup on line 6

 

So it looks like the disconnect tone played when the extension is hung up is different to what is played by PBX when the external called number is hung up, and the Dialogic card is configured to detect one but not the other...

 

What disconnect tone is your Dialogic card now set up top detect? Have you tried setting the "Disc Tone 2" setting in the Dialogic TSP config to match the disconnect tone played when the local extension is hung up?

[Guest rmonicat]

PBXpert could detect no hang up signaling. I’ll make a call to telephony technicians to fix this.

 

Thank you very much for your help.

[SupportTeam]

Looks like no busy tone was played at all when the extension was hung up... Dialogic card needs to hear a busy tone or the PBX needs to do a 'loop current drop' on the extension attached to the Dialogic port in order for Dialogic to detect end of call.

see: http://www.voiceguide.com/vghelp/html/Disc...ctionDetect.htm

 

It would be desirable if the PBX technicians could ensure that the PBX plays the same busy tone as the phone company - then you would only need to configure the busy tone detection once..