Number Of Rings Before Answering

[Guest Normand]

Hi,

 

I am evaluating VG with a Panacom 230K PCI Hardware Modem 4 Ports (Panacom 4 ports modem description). I am able to set up answering inbound calls after more than 2 rings by using the "line device config". But VG seems to be unable to answer after only 0 or 1 ring. How could I do this ?

 

Thank you.

[SupportTeam]

Some modems will not report any RINGs until after the CalerID is received (between 1st and 2nd ring).

You will need to change your modem's configuration to report the Ring earlier (this is rarely possible).

 

To see when the modem reports the RING just look at VoiceGuide's debug trace:

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.