Goto Voicemail Box Without Asking For Box Number

[NextMeeting]

I am using the following script under a "Play Sound File"

 

On {0} Goto [Voicemail Box 9]

On {1} Goto [Voicemail Box 1]

On {2} Goto [Voicemail Box 2]

On {3} Goto [Voicemail Box 3]

On {4} Goto [Voicemail Box 4]

On {5} Goto [Voicemail Box 5]

On {6} Goto [bad Selection]

On {7} Goto [bad Selection]

On {8} Goto [Voicemail Box 8]

On {9} Goto [Voicemail Box 9]

On {*} Goto [Extention List]

On {#} Goto [Voicemail Retrieve]

On {Timeout 0} Goto [Hangup Now]

 

When I select a number (0-5, 8 or 9), the sytem again asks the caller to enter the voice mail box and enter the "#" key. I am trying to get it to go directly to the voicemail box without asking them again (really annoying).

 

I don't see any setup options under the voice mail box setup which would require this. Yes, all VMB are setup, have a welcoming voice message and are setup correctly

 

Here is the Log file:

------------------------

70473 0 PlaySoundStart ok [E:\Inetpub\wwwroot\MenuSys\Voice\IVR\System29140100.wav]

70473 0 TimeoutClear

70483 0 RunModule PLAY end

70483 0 wa(14014,77041300)

79587 0 tapie monitordigits 49 2

79587 0 LsPlayMsg [1]

80067 0 PlaySoundStop ok

80077 0 TimeoutClear

80077 0 TimeoutClear

80077 0 [Menu] Ask for Vmb Id

80137 0 PlaySoundStart ok [E:\PROGRA~1\ivg\system\voice\VmbAccessGetVmbId.wav]

 

The issue is the last 2 lines and I can't find anything in the help files....

 

HELP!!!

[EAGLEPRO]

I had the same problem, your voice mailbox ID need to be at least 2 digits long for some reason. try 11, 12, 13, and so on.

[EAGLEPRO]

your voice mailbox ID's must be atleast 2 digits.

[NextMeeting]

Thanks! That fixed it...

 

Hey tech support guys - you should add this into your documentation.