Product Version

[adw]

Windows XP Pro v5.1 Service Pack 1

Voiceguide version 5.2.2000 Professional, Single line

Zoom V.92 PCI Voice Faxmodem (Model 3025C)

 

Per the attached trace log, "ERROR: COM interface not supported in this version." is generate when a voicemail retrieve command is execute in my script. This error has occurred since I registered my copy of Voicegui

 

VG Professional should be capable of running incoming voicemail as far as I can tell. What is causing the problem?

 

Thanks.

[SupportTeam]

The trace did not get attached - please attach the trace and we'll look at it.

[adw]

Here's the trace

0525vgm.txt

[SupportTeam]

I see that you are trying to run the .VGP voicemail scripts directly.

 

Voicemail in the Professional version of VoiceGuide does not work like this.

 

Voicemail system is accessed by using one of the "goto [Voicemail ...]" paths. Please see: http://www.voiceguide.com/vghelp/html/Voic...ntroduction.htm

 

The quickest way to start the voicemail is to use Play module witrh "none" specified as the sound file to be played (leaving it blank should work as well), then set 'replays' for that module to 0 and use the path like this:

 

on {timeout 0} goto [Voicemail Box Menu]

 

 

With Enterprise version of VoiceGuide you can run the .VGS (or .VGP) voicemail scripts directly.

 

I notice in the trace that in another script in your system you have a VB Script module [Area Code] which is trying to use the COM function (Run_ResultReturn) as well:

 

151851.31 0 cl Run_ResultReturn >>[AreaCode]{601}<<

151851.31 0 ERROR: COM interface not supported in this version.

 

You will need to purchase the Enterprise version to use the COM interface functionality.