PTG Report post Posted 05/31/2004 12:41 AM Can I set default settings to an existing script? eg, can I set a 1 second pause before each voice file is played from the play module? This is so that when the user hits a button interruptting the message, the next prompt doesn't cut in immediately but gives users the a brief pause before they hear the next prompt. Share this post Link to post
SupportTeam Report post Posted 05/31/2004 12:43 AM can I set a 1 second pause before each voice file is played from the play module? Sounds like having some silence (1 second) at the beginning of each sound file would give you the result you desire... Share this post Link to post
PTG Report post Posted 05/31/2004 06:58 AM can I achieve this in any other way rather than to open every single voice file (we have over 100 files), insert 1 second of silence and then save over the existing file name. Also, we find editing voice files results in the system not always being able to read or find the appropriate files. Share this post Link to post
SupportTeam Report post Posted 05/31/2004 07:45 AM can I set a 1 second pause before each voice file is played from the play module? There is no such setting. Aside from changing the sound files the only other option is to use a Play module which does not play anything and which after a timeout of 1 second goes to the module which plays the sound file. Also, we find editing voice files results in the system not always being able to read or find the appropriate files. If you open a sound file in an editor then it's most likely that the editor has opened this file in and 'exclusive' mode - so not other program can use the file... You should not be opening sound files which are actively used by VoiceGuide in the sound editor - you should make a copy of the sound file, edit the copy and then overwrite the used file when finished. Share this post Link to post
PTG Report post Posted 05/31/2004 11:43 PM We have the problem of Voice guide playing an edited sound file in one IVR, then will not play a COPY or edited version of the sound file in another IVR. We typically edit the sound file, or cut and paste them together, then insert them into Voice guide. We have not opened sound files that are actively used by Voice guide. We do not know why it behaves inconsistently - sometimes reading an edited file, other times not. We are using open source software - Audacity to edit the sound files. Share this post Link to post
SupportTeam Report post Posted 06/01/2004 12:04 AM Are the sound files always saved in correct format? Please see: http://www.voiceguide.com/vghelp/html/SoundFiles.htm Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post
