Script Won't Stop Dialling Out...

[Guest Barryn56]

I'm currently experimenting with several IVR softwares, and have been trying to implement a system in VoiceGuide but had a slight issue. The system test is for an inbound caller to leave a phone number. This number is then used to call out (outbound number set to the $RV variable) and get information from the answering party. Now I've studied the examples and see the way to get the transfer done.

 

However, there are 2 issues.

 

First, the script immediately attempts to dial out (even though the number is not defined), so I manually press the hangup icon and it waits for the incoming call. I make the call, and provide the phone number.

 

The system then dials out OK and that's fine. However, a few minutes later it dials out again...!

 

I want the script to only run once with a given number (assuming the response is OK) and that's it.

 

Any suggestions/help would be appreciated. I am testing with a voice modem, but have a Dialogic D/41EPCI card in a server and Alcatel OmniPCX PBX.

 

Regards,

 

Barry

[SupportTeam]

the script immediately attempts to dial out

You probably still have some old outdial attempts in the system which never dialed out and got connected so that they will try to dial out again. To delete these you can just delete the "DialList" database - see the "Misc" tab in VG Dialer.