New Dialogic Setup Help

[Johnmcc]

Hello;

 

After buying VG and using a voice modem, we have just purchased the Dialogic D4PCI card. After installation our previous script seems to work fine EXCEPT: One of our mail boxes forwards a message to a pager. The pager does not receive the numeric page. After testing a few times we know it calls the paging service, because we can hear VG call the pager service number thru a speaker, but VG doesn't deliver the numeric message to the pager service.

 

 

See attached event log.

 

Please advise.

 

Thank you

John Mcc

0604vgm.txt

[SupportTeam]

Trace does show and error during the outgoing pager call when the attempt to send the actual pager massage is made:

 

173026.22  0 DialListDB_AddCall '9136574', 0, 1, 2359, MoTuWeThFrSaSu, , 1, 265*4436, DIAL_PAGER_NUMERIC, DIAL_PAGER_NUMERIC, , 30, 2, 5, 

 

173030.30  6 dial  found entry: tel[9136574] ann[265*4436] vgs[DIAL_PAGER_NUMERIC] am[DIAL_PAGER_NUMERIC]

173030.33  6 Dialing: 9136574

 

173031.11  6 callstate DIALTONE 66373 0 0

173031.13  6 callstate DIALING 66373 0 0

173031.14  6 callstate PROCEEDING 66373 0 0

173031.16  6 callinfo CALLEDID

173031.17  6 callinfo REASON

173031.22  6 Lev_CallerID [2654426,]

173031.23  6 callinfo ORIGIN

173039.34  6 callstate DISCONNECTED 66373,16,0

173039.36  6 ScriptEventCode 9250 iLineState=5200

173039.36  6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT

173039.38  6 Sending Numeric Pager Message

173039.39  6 TimeoutSet 2 EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

173039.39  0 dial  callque delete id=90

173039.44  6 AddRVns [OutDial_Result]{Contacted_Pager}

173041.53  6 Timer fired EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

173041.53  6 ScriptEventCode 9010 iLineState=1140

173041.55  6 LsOutboundCall_NumericPager EV_TIMEOUT_WAITBEFORESENDINGPAGERMESSAGE

173041.55  6 Playing numeric pager message:265*4436

173041.56  6 TimeoutSet 30 EV_TIMEOUT_HANGUP

173041.56  6 tapic lineGenerateDigits(66373,265*4436,0) => LINEERR_INVALCALLSTATE [8000001C]

173041.58  6 rv    add [Hangup Time]{6/4/2004 5:30:41 PM}

173041.58  6 Hanging up call... [lineGenerateDigits ret=-2147483620]

 

Please try updating your v5.2.2 installation with attached patch.

 

This patch disabled answering machine detection when dialing out to deliver a pager message. The detection of the answering machine here seems to be causing problems with playing the pager message afterwards.

 

After updating please run a test call and post the trace of the pager call.

DialPager_on_Dialoigc_Analog.zip

[Johnmcc]

Still not working correctly but there is an improvement. Now, when I have placed a call and left a message, it calls my pager and the message is displayed that it is Sending Phone Number but it still never actually plays the tones. I have attached the log file.

0606vgm.txt

[SupportTeam]

Please place the attached .exe in VoiceGuide's directory (overwriting previous file) and try again.

 

Please let us know of the results.

VgMulti_5.2.2011.zip