Tts 'please Check The File Format...'

[mrcharles]

I have an issue which is the same as the one titled:

Tts "...please Check The File Format" , using AVM Fritz!Card with ComISDN

 

i think the link is

http://voiceguide.com/forums/index.php?sho...tisopenandready

 

I get this same error intermittently also. The file will run fine the first time but the second time I wil get the msg "THe sound file specified...". Have you guys found out any other information on this issue. My system is Win2k Advanced Server with SQL Server 2000.

 

My system does not hang always after this happens, only sometimes. This time it did not hang.

 

THe log is below begining after it has played correctly the first time:

 

234459.20 5 db [GetVerifyPrompt] row count=1

234459.20 5 rv add [GetVerifyPrompt_RowCount]{1}

234459.22 5 db get RecordsetGetRowsMax

234459.22 5 db get 999 records. (row count=1)

234459.23 5 db update RVs

234459.23 5 db about to close dbDbqDatabase

234459.25 5 db going down path [True]

234459.27 5 TimeoutClear

234459.27 5 [VerifySettings] Number Input

234459.28 5 RVreplace start: [$RV[GetVerifyPrompt_1_1]]

234459.30 5 RVreplace end: [C:\Prepaid\VoiceGuide\English\Eng_VerifyEntries.txt]

234459.30 5 RVreplace start (strlen>500)

234459.33 5 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> These are your current basic settings. IF there is a pause for the entry value, that means there is no value. Outside Line or PBX Value: <spell>44</spell><silence msec='1000'/> If these are correct, press 1. Press 2 to return to the Main Menu. ]

 

234459.36 5 tts generate wait

234459.88 5 tts generate finish

234459.89 5 RVreplace start: [$RV[GetVerifyPrompt_1_1]]

234459.91 5 RVreplace end: [C:\Prepaid\VoiceGuide\English\Eng_VerifyEntries.txt]

234459.91 5 [VerifySettings] Playing (C:\Program Files\VoiceGuide\data\tts5.wav)

234500.03 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts5.wav]

234500.03 5 TimeoutClear

234500.05 5 wa(30375,77471800)

234500.06 5 callinfo MONITORMODES

234530.45 5 wb(77471800)

234530.59 5 Play End line[5] (id=774718)

234530.59 5 ScriptEventCode 8001 iLineState=1300

234530.61 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

234530.61 5 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

234535.97 5 Timer fired EV_TIMEOUT_REPLAYMSG

234535.97 5 ScriptEventCode 9005 iLineState=1301

234535.97 5 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

234535.98 5 RVreplace start: [$RV[GetVerifyPrompt_1_1]]

234536.00 5 RVreplace end: [C:\Prepaid\VoiceGuide\English\Eng_VerifyEntries.txt]

234536.00 5 tts generate reuse

234536.02 5 [VerifySettings] Playing ($RV[GetVerifyPrompt_1_1], C:\Program Files\VoiceGuide\data\tts5.wav)

234536.05 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play FileMmioOpenAndAscend failed in Play_EnsureWaveOutIsOpenAndReady] [C:\Prepaid\VoiceGuide\English\Eng_VerifyEntries.txt,C:\Program Files\VoiceGuide\data\tts5.wav]

234536.20 5 TimeoutClear

234536.22 5 tapie PlayEnd old line=5 0 810812

234536.23 5 wa(4425,81081200)

234536.25 5 callinfo MONITORMODES

234540.73 5 wb(81081200)

234540.77 5 Play End line[5] (id=810812)

234540.77 5 ScriptEventCode 8001 iLineState=1300

234540.77 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

234540.78 5 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

234541.05 0 btn Hangup on line 5

234541.06 5 ScriptEventCode 9001 iLineState=1301

234541.06 5 LsGetNbrsRxDigits EV_TIMEOUT_HANGUP

234541.06 5 rv add [Hangup Time]{6/6/2004 11:45:41 PM}

234541.08 5 Hanging up call...

234541.09 5 RecSoundStop ok

234541.11 5 PlaySoundStop err=0

234541.13 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

234541.16 5 fnHangupCall end

234541.20 5 linedevstate 2048 0 0

234541.22 5 callstate IDLE 65800 0 0

234541.22 5 WorkingMode@Idle=

234541.23 5 TimeoutClear

234541.25 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

234541.27 5 tapi Reply (LineEvReply) ok 65817 0

234542.27 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

234542.27 5 ScriptEventCode 9008 iLineState=900

234542.27 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

234542.28 5 ReinitTelephony due to IDLE

234542.28 5 tapic lineDeallocateCall(MainCall:65800) 0

234542.45 5 lineOpen(5)=>

234542.47 5 Waiting for a call...

234542.47 5 LineHandle=65663

234542.48 5 TimeoutSet 30 EV_TIMEOUT_ATERIDLE_ALLOWOUT

[mrcharles]

I found another post regarding the same issue I have, is the file named VgMulti_5.2.1010.zip the latest one available. If not, please let me know what is.

I am running version 5.2.1201.

 

Thanks

[SupportTeam]

Please update to VoiceGuide v5.2.2 (uninstall v5.2.1 first and then install v5.2.2).

 

I think the problem you are seeing was fixed in v5.2.2