AbsoluteControls Report post Posted 06/09/2004 06:55 PM I just moved over from a voice modem to dialogic d/4pci. Yesterday, things seemed to be working OK. I converted my wave files to 11/8/mono and it was working. Today, VG will not play the wav file. Instead it just hangs up without playing anything at all. The log file seems to say that the file encountered was not 11/8/mono, but my wav file (MainIntro.wav) is the right format. (The voice guide "voice cue" error file is probably not the right format, since I never switched that from the original voice modem installation.) I happened to install a new serial external modem on my computer today. Is it possible that this caused the problem, and if so, how can I fix it? Here is the log: 214137.24 5 linedevstate 2048 0 0 214137.27 5 callstate OFFERING 65964 0 4 214137.27 5 Answer the call at 6/9/2004 9:41:37 PM 214137.27 5 lineAnswer(65964) => 66237 214137.29 5 callinfo CALLEDID 214137.29 5 callinfo ORIGIN 214137.29 5 ring 0 214137.81 5 callstate CONNECTED 65964,1,0 214137.81 5 WorkingModeTAPI@Connected= 214137.81 5 WorkingModeScript@Connected= 214137.84 5 Inband detection not enabled 214137.86 5 StartLoadedVgs at 6/9/2004 9:41:37 PM 214137.86 5 tapi Reply (LineEvReply) ok 66237 0 214137.86 5 [FirstIntro] Playing 214137.86 5 [FirstIntro] Playing (None) 214137.86 5 LsPlayMsg EV_PLAY_FINISHED 214137.86 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 214137.87 5 [SetDirectory] Evaluate [c:\New Company] 214137.87 5 .Eval(c:\New Company) 214137.87 5 Error: 1002 214137.88 5 Eval Expr result:[c:\New Company] 214137.88 5 path {c:\New Company} not found 214137.88 5 [MainIntro] Playing 214137.89 5 RVreplace start: [$RV[SetDirectory]\Voice Cues\mainintro.wav] 214137.89 5 RVreplace end: [c:\New Company\Voice Cues\mainintro.wav] 214137.89 5 [MainIntro] Playing (c:\New Company\Voice Cues\mainintro.wav) 214137.95 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32] file[c:\New Company\Voice Cues\mainintro.wav] 214137.95 5 PlaySoundStart line[5] err=[0 tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav] 214137.95 5 For Dialogic use: PCM 11Khz 8bit Mono 214137.97 5 Hanging up call... [srlib PlaySoundStart] 214137.97 5 RecSoundStop ok 214137.97 5 PlaySoundStop ok 214137.97 5 fnHangupCall end 214137.98 5 RunModule PLAY end 214137.98 5 RunModule PLAY end 214137.98 5 tapie PlayEnd old line=5 0 287557 214137.98 5 tapie PlayEnd old line=5 0 287557 214139.84 5 linedevstate 2048 0 0 214139.84 5 callstate IDLE 65964 0 0 214139.84 5 WorkingMode@Idle= 214139.87 5 tapi Reply (LineEvReply) ok 66220 0 214140.78 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 214140.78 5 ReinitTelephony due to IDLE start 214140.79 5 tapic lineDeallocateCall(MainCall:65964) 0 214140.94 5 lineOpen(5) => 0 214140.94 5 Waiting for a call... 214140.94 5 lineOpen(5)LineHandle=65947 214210.69 0 sys cleanup Start 214210.69 0 sys cleanup End Share this post Link to post
SupportTeam Report post Posted 06/09/2004 11:32 PM Something seems to be wrong with the wave drivers on this machine. Can you please try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers. To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers. You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager. Which version of VoiceGuide are you using? Share this post Link to post
