Onnotconnected

[Guest Harry]

I am running ver: 5.2.2000 evaluation.

I submit the following XML file:

<OutDialEntry>

<PhoneNumber>19724756676</PhoneNumber>

<CallTime>Now</CallTime>

<DayTimeStart>0001</DayTimeStart>

<DaysCallAllowed>MoTuWeThFrSaSu</DaysCallAllowed>

<AnnounceMessage></AnnounceMessage>

<OnAnswer>c:\data_x\hdhans1.vgs</OnAnswer>

<OnAnswerMachine>c:\data_x\hdham1.vgs</OnAnswerMachine>

<AnswerTimeout>20</AnswerTimeout>

<CallRetries>0</CallRetries>

<RetryDelay>0</RetryDelay>

<RV>57326</RV>

<OnNotConnected>c:\data_x\hdhno1.vgs</OnNotConnected>

</OutDialEntry>

 

It dials the number, I answer and the "OnAnswer" script runs. This is good.

I submit again, it dials, I do not answer, it times out and the "OnNotConnected" script does not run.

 

Here is the event log for the no answer run.

 

104613.67 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

104613.68 0 dial callque insert tel:19724756676 scr:c:\data_x\hdhans1.vgs time:406111046 esc:none

104613.72 0 Loaded 1 entries.

104614.74 5 dial [168,19724756676,406111046,1,2359,MoTuWeThFrSaSu,,,,0,,c:\data_x\hdhans1.vgs,c:\data_x\hdham1.vgs,57326,20,0,0,c:\data_x\hdhno1.vgs,none]

104614.76 0 dial callque update id=168 next call time 0406111048

104614.76 0 dial callque DB update returned

104614.77 5 dial found entry: tel[19724756676] ann[] vgs[c:\data_x\hdhans1.vgs] am[c:\data_x\hdham1.vgs]

104614.79 5 Dialing: 19724756676

104614.79 5 MakeCall => 65844

104614.79 5 TimeoutSet 20 EV_TIMEOUT_MAKECALL_NORESPONSE

104614.79 5 TapiCbTrigSet 65844 7002

104616.09 5 tapi Reply (LineEvReply) ok 65844 0

104616.09 5 TapiCbTrigClear

104616.09 5 linedevstate 2048 0 0

104616.09 5 callstate DIALTONE 65810 0 0

104616.10 5 callstate DIALING 65810 0 0

104616.10 5 callstate PROCEEDING 65810 0 0

104616.14 5 callinfo CALLEDID

104616.14 5 callinfo REASON

104616.17 5 Lev_CallerID [0000,]

104616.17 5 callinfo ORIGIN

104635.34 5 Timer fired EV_TIMEOUT_MAKECALL_NORESPONSE

104635.34 5 ScriptEventCode 9020 iLineState=5200

104635.34 5 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

104635.35 0 dial callque delete id=168

104635.35 5 AddRVns [OutDial_Result]{Uncontactable_NoAnswer}

104635.35 5 dial no escalation info

104635.36 5 rv add [Hangup Time]{6/11/2004 10:46:35 AM}

104635.36 5 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

104635.36 5 RecSoundStop ok

104635.36 5 PlaySoundStop err=0

104635.37 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104635.39 5 Waiting for a call...

104635.39 5 fnHangupCall end

104635.51 5 linedevstate 2048 0 0

104635.51 5 callstate IDLE 65810 0 0

104635.51 5 WorkingMode@Idle=

104635.51 5 TimeoutClear

104635.51 5 LineState(iLineId).iVgsIdx = 0

104635.52 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

104635.52 5 tapi Reply (LineEvReply) ok 65827 0

104636.51 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

104636.51 5 ScriptEventCode 9008 iLineState=900

104636.51 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

104636.52 5 ReinitTelephony due to IDLE

104636.59 5 tapic lineDeallocateCall(MainCall:65810) 0

104637.71 5 lineOpen(5)=>

104637.71 5 Waiting for a call...

104637.71 5 LineHandle=65776

104637.71 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

104640.80 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

104640.80 5 ScriptEventCode 9013 iLineState=900

[Guest Harry]

I found the answer in another forum topic.

Thanks,

[SupportTeam]

I assume it was this thread:

http://voiceguide.com/forums/index.php?showtopic=1588