Guest mark Report post Posted 06/17/2004 02:56 PM Big problem here... I just registered VoiceGuide. So, I ran queued a batch of numbers last night for outbound calling and I left the office. In the 'dialing times' tab, I specified do not call before 9am and do not call after 9pm. VoiceGuide kept calling ALL NIGHT! Is anybody familiar with this feature? Does it work? If so, what am I doing wrong? Thanks, Mark Share this post Link to post
SupportTeam Report post Posted 06/17/2004 05:51 PM Are you certain that you've set the times correctly and had no other previously loaded batches of numbers to be called in the database? Could you please post a copy of VoiceGuide's Debug Printout from that evening & morning, this will allow us to see what dial list entries were loaded from the database and dialed. The start/stop times for the dial entries dialed will also be visible in that log. Share this post Link to post
Guest mark Report post Posted 06/18/2004 03:11 PM Are you saying that if I define times after I load in numbers, the new times won't take effect? Share this post Link to post
SupportTeam Report post Posted 06/18/2004 08:05 PM When you load the numbers the times defined when you load the numbers is used for the numbers loaded. This allows you to load multiple batches of calls to be made with each batch to be dialed at different times. Once the phone numbers have been loaded the only way you can change their allowed dialing times is by editing the database directly. Share this post Link to post
