Problem Just Picking Up!

[Guest James]

I'm having a problem, in which the program can make outbound calls but will not display that I am receiving an incoming one, nor will it answer it. I can hear and record fine when in an outbound callit just won't answer or show incoming call.

 

I am using Windows XP and a new 56k PCI data/fax/voice modem.

 

What might the problem be?

[Guest James again]

Actually I tried using the Event Trace Log and it came out with this:

 

185507.22 0 callstate OFFERING 66343 0 4

185507.30 0 ring 1

185507.32 0 Answer the call at 6/23/2004 6:55:07 PM

185507.32 0 AnswerTheCall: Evaluation time expired <---------

185508.59 0 Lev_CallerID [818xxx6442,]

185508.60 0 Answer the call at 6/23/2004 6:55:08 PM

185508.61 0 AnswerTheCall: Evaluation time expired<---------

185520.59 0 callstate IDLE 66343 0 0

185520.59 0 WorkingMode@Idle=Offered

185520.61 0 TimeoutClear

185520.62 0 LineState(iLineId).iVgsIdx = 0

185520.63 0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

185521.59 0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

185521.60 0 ScriptEventCode 9008 iLineState=900

185521.61 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

185521.62 0 ReinitTelephony due to IDLE

185521.64 0 tapic lineDeallocateCall(MainCall:66343) 0

185521.91 0 lineOpen(0)=>

185521.93 0 Waiting for a call...

185521.94 0 LineHandle=66394

185521.96 0 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

185524.98 0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

185525.00 0 ScriptEventCode 9013 iLineState=900

 

 

Why is it saying this, I just downloaded the program last night?

[SupportTeam]

If you have "AnswerTheCall: Evaluation time expired" in your trace log then you should also be seeing a registration form popping up at the same time.

 

From http://www.voiceguide.com/vgFeatures.htm :

Trial version limitations: Needs restarting every 1 hour. VG Dialer will only call up to 10 telephone numbers. 20 module script limit. Can control 4 lines. Apart from the just stated, all features of Enterprise+Dialer version available.

Just restart VG and it'll be good for another hour. You can test VG like this for as long as you like.