cramermark Report post Posted 06/25/2004 05:14 AM I have Outlook Express Running on my desktop on Windows XP Home, and I have VG 5.2.2 with a D4PCI Card. If I leave a voicemail in a box that has a forwarding e-mail, and set up the email section of voicemail to use Outlook Express the email never gets sent. I have attached the log file. Thanks for the help. --Mark E_mail.txt Share this post Link to post
SupportTeam Report post Posted 06/25/2004 07:34 AM and set up the email section of voicemail to use Outlook Express the email never gets sent. You cannot use Outlook Express - the Help file refers to the 'full' version of Outlook. It's easiest to just specify the SMTP server anyway - have you tried doing that? (just copy the SMTP settings from Outlook Express). Share this post Link to post
cramermark Report post Posted 06/25/2004 11:32 PM I have tried the SMTP route as well, but I am still not getting the e-mail. The settings are exactly as they are in Outlook. I have attached the log for the SMTP approach. Thanks-- Mark SMTP.txt Share this post Link to post
SupportTeam Report post Posted 06/26/2004 12:35 AM There should be a MMDDes.txt trace file in VoiceGuide's \log\ subdirectory - please post that file - that is the log of SMTP server interactions. Share this post Link to post
cramermark Report post Posted 07/01/2004 11:47 PM When I navigate to c:/Program Files/Voiceguide/Log there is no log MMDDes.txt? I searched the VoiceGuide file for MMDDes.txt and could not find it either? Thank you-- Mark Share this post Link to post
SupportTeam Report post Posted 07/01/2004 11:51 PM MMDD stands for "Month" and "Day" eg: July 2 would be "0702" You will need to select a 'save to file' option in VG in order for these log files to be saved. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - then tick the 'save to file' box). Share this post Link to post
cramermark Report post Posted 07/02/2004 04:15 AM Here's the file. Thanks-- Mark 0701es.txt Share this post Link to post
SupportTeam Report post Posted 07/02/2004 04:51 AM Trace shows that either: "The SMTP Host did not respond to the request" or "The attempt to connect timed out" or "Connection is forcefully rejected" so for some reason the SMTP server does not like to accept email send attempts from VoiceGuide. You may want to ask the SMTP server administrator - the SMTP server ought to have a record of attempted sends and the administrator may be able to look at these logs and tell you why the SMTP server is not accepting connections from VG. Just for reference, here is what a trace of a successful send looks like (for demonstration first SMTP server name is faulty and VG then uses the backup SMTP server to send out the email): 144327.78 0 eng prog start 14:43:27 02 Jul 144327.89 0 que found 1/1 144327.89 0 que current: ID=2 144327.89 0 que update ID=2to SendTime=0407021444 SendRetriesLeft=2 144327.91 0 smtp Status Connecting to SMTP Server (mail5.bigpond.com)... 144327.98 0 smtp SendFailed Authoritative answer: Host not found 144327.98 0 smtp Status Closing Connection... 144328.00 0 eng send attempt 1 result = [fail] 144328.00 0 smtp Status Connecting to SMTP Server (mail.bigpond.com)... 144328.06 0 smtp Status Initializing Communications... 144328.11 0 eng smtp send start To:destsend@katalina.com.au, Cc:cc@katalina.com.au, Bcc: 144328.11 0 smtp Status Sending Sender Information... 144328.11 0 smtp Progress 11% 144328.59 0 smtp Status Sending Recipient Information... 144328.59 0 smtp Progress 21% 144328.63 0 smtp Progress 29% 144328.66 0 smtp Status Sending Message... 144328.66 0 smtp Progress 30% 144328.70 0 smtp Progress 100% 144328.84 0 smtp Progress 100% 144328.84 0 smtp Status Transmission Complete... 144328.84 0 smtp SendSuccesful 144328.84 0 que delete ID=2 144328.84 0 eng smtp send end 144328.84 0 smtp Status Closing Connection... 144328.88 0 eng send attempt 2 result = success 144328.98 0 eng prog end 14:43:28 02 Jul Share this post Link to post
