Specifying Lines For Incoming Calls

[pdpk]

We have a system with two dialogic cards (4-port each). The system is designed to process incoming calls, and also to make batches of outgoing calls.

 

We are able to specify which lines outgoing calls can be made on by ticking the "allow voiceguide to dial out on this line."

 

Our question is regarding the incoming calls - is there a way in VoiceGuide of "reserving" two of the lines so that they do not accept incoming calls, and are therefore always dedicated to make the outgoing calls only?

 

If so, how would we do this?

[Guest Stu]

One way would be to prevent any incoming calls to hit that line via call forwarding.

[Guest Guest]

Another would be to set the number of rings to answer at a rediculous amount. Unfortunately that ties up the line, so call forwarding the line to another is your best bet.

[SupportTeam]

You have to set up the PBX to send the incoming calls on only the lines that are designated to handling incoming call.

To ignore calls arriving on other lines you can just set the 'answer after X rings' to a high value (eg 20) but keep in mind that as long as someone's ringing on that line you cannot dial out - because you would be answering their call if you at that time 'pick up' the line to start dialing out...