Play Files

[Guest LUIS]

I have dialogic 4/ pci card running W2000 everything works great except after the selection is made when someone call and press a key, ex: "1" to play the wav file for that number take 8 seconds, for my customers looks that nobody is there, how do I make that time shorter?

The files Im using are PCM 8,000 hz 16 bit mono.

Thanks

[Guest Stu]

Did you limit the number of digits that can be entered to one? If you leave it variable, there is a period of time it waits for additional input.

 

For single digit responses, I use the play command and then add digit paths for each valid digit.

[SupportTeam]

Are you using a "Play" module or a "Get Numbers" module?

 

Can you post a copy of the script that you are using?

[Guest Guest]

I'm using a "Play" module module?

 

I will send a copy of the script tomorrow.

thanks for your help.

[Guest LUIS]

Problem Solved.

Thanks STU !