Pbx Inband Signaling

[Guest boblin]

if i could get this to work it would be a dream come true...please help!

 

i have done:

1) It is easy to check if Inband Signaling is sent on the line: place an extension headset against your ear and keep the 'handset on hook' switch depressed so that that handset can accept calls, then make a call to that extension and when the call arrives lift the hand off the 'handset on hook' switch - if there is any Inband Signaling sent you will hear it then a quick series of DTMF tones.

(You will not be able to hear the tones usually if you just normally pick up the handset as the playing of the tones would have finished by the time you raise the handset to your ear...)

 

and

 

2) To see what Inband tones are being sent just have VoiceGuide answer a call with the first module in a the script being a 'Get numbers' module - any DTMF tones sent by the PBX will be captured by VoiceGuide and displayed in the status field for the line on which the call arrived...

 

i can hear dtmf tones ok so signaling is present on pbx

but i can't find out the tones being sent (may be i am looking in the wrong place)

could you post the exect steps that i have to take and where exactly to look for captured tones (a screenshot would help), or may be a script that i could load that would do it...

 

i have merling legend v2 pbx.. and avaya refuses to give me that info... may be someone have a similar system or a hinch that what tones could be...

 

please, please help!

[SupportTeam]

As per the instructions you just quoted yourself:

To see what Inband tones are being sent just have VoiceGuide answer a call with the first module in a the script being a 'Get numbers' module - any DTMF tones sent by the PBX will be captured by VoiceGuide and displayed in the status field for the line on which the call arrived...

Just set up a script containing one module - a "Get Numbers" type module and then place a call into the system, have VG answer the call sent to it - and the Get Numbers module will then capture the DTMF information sent.

and avaya refuses to give me that info...

Did they say why they refuse to give support on their own PBX?

[Guest boblin]

as i said i have both steps..

i can hear the dtmf info sent in step 1

then i go to script editor and select 'get numbers' tool. deleted any existing script so only 'get numbers 1' is left in script editor. saved script. loaded it in voice guide.call the extension.normally it shows name of the modem in the Line Divice column and "wainting for a call" in state column.pc answers the call and in the state column i can see "[Get Numbers 1] Playing()". then it shows "hanging up..[no data entered]". and then - "waiting for a call.." again.

did i do it right?

could it be that by the time system finished attempt to play greeting the dtmf tones are gone? is there a way to kill "playing()" step? (i have nothing entered in the "ask caller to enter number" line in "get numbers line")

i am running evaluation copy of voice guide v. 5.2.2000... does it have limitation for this feature....

avaya claims that inband signaling is proprietary inforamtion and would not give me tone pattern. may be they think that i am asking them for something major, not just the tone patt., but i cant see how few signals transmitted by the phone can be a secret. can you adwise me what exactly i can ask them to provide so they dont think that i need the core signals in the sys?

here is event trace log...

103121.00 0 callstate OFFERING 66270 0 4

103121.00 0 Answer the call at 7/1/2004 10:31:21 AM

103121.00 0 lineAnswer(66270) => 66253

103121.00 0 ring 1

103121.00 0 callstate ACCEPTED 66270 0 0

103126.34 0 tapi Reply (LineEvReply) ok 66253 0

103126.34 0 callstate CONNECTED 66270,0,0

103126.34 0 WorkingModeTAPI@Connected=

103126.34 0 WorkingModeScript@Connected=

103126.34 0 Inband detection not enabled

103126.36 0 StartLoadedVgs at 7/1/2004 10:31:26 AM

103126.36 0 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail Server\}

103126.36 0 rv add [$RV_STARTTIME]{7/1/2004 10:31:26 AM}

103126.36 0 rv add [$RV_DEVICEID]{0}

103126.36 0 rv add [$RV_CIDNAME]{}

103126.36 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

103126.36 0 rv add [$RV_CIDNUMBER]{}

103126.36 0 TimeoutClear

103126.36 0 [Get Numbers 1] Number Input

103126.36 0 [Get Numbers 1] Playing ()

103126.36 0 ScriptEventCode 8001 iLineState=1300

103126.36 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

103126.36 0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

103131.73 0 Timer fired EV_TIMEOUT_REPLAYMSG

103131.73 0 ScriptEventCode 9005 iLineState=1301

103131.73 0 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

103131.73 0 [Get Numbers 1] Playing ()

103131.73 0 ScriptEventCode 8001 iLineState=1300

103131.73 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

103131.73 0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

103137.20 0 Timer fired EV_TIMEOUT_REPLAYMSG

103137.20 0 ScriptEventCode 9005 iLineState=1301

103137.20 0 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG

103137.20 0 [Get Numbers 1] Playing ()

103137.20 0 ScriptEventCode 8001 iLineState=1300

103137.20 0 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

103137.20 0 TimeoutSet 10 EV_TIMEOUT_HANGUP

103137.20 0 TimeoutSet 6 EV_TIMEOUT_ENTERDATA

103143.77 0 Timer fired EV_TIMEOUT_ENTERDATA

103143.77 0 ScriptEventCode 9006 iLineState=1301

103143.77 0 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA

103143.77 0 rv add [Get Numbers 1]{}

103143.77 0 AddRVns [Get Numbers 1_PathTaken]{fail}

103143.77 0 rv add [Hangup Time]{7/1/2004 10:31:43 AM}

103143.77 0 Hanging up call... [No data entered]

103143.77 0 RecSoundStop ok

103143.77 0 PlaySoundStop err=0

103143.77 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

103143.77 0 fnHangupCall end

103144.03 0 callstate DISCONNECTED 66270,1,0

103144.03 0 ScriptEventCode 9250 iLineState=900

103144.03 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

103144.03 0 rv add [Hangup Time]{7/1/2004 10:31:44 AM}

103144.03 0 Hanging up call...

103144.03 0 RecSoundStop ok

103144.03 0 PlaySoundStop err=0

103144.03 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

103144.03 0 fnHangupCall end

103144.03 0 callstate IDLE 66270 0 0

103144.03 0 WorkingMode@Idle=

103144.03 0 TimeoutClear

103144.03 0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

103144.03 0 tapi Reply (LineEvReply) ok 66236 0

103144.03 0 tapi Reply (LineEvReply) ok 66288 0

103145.08 0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

103145.08 0 ScriptEventCode 9008 iLineState=900

103145.08 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

103145.08 0 ReinitTelephony due to IDLE

103145.08 0 tapic lineDeallocateCall(MainCall:66270) 0

103145.84 0 lineOpen(0)=>

103145.84 0 Waiting for a call...

103145.84 0 LineHandle=66287

103145.84 0 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

103149.13 0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

103149.13 0 ScriptEventCode 9013 iLineState=900

[SupportTeam]

What hardware device are you using with VoiceGuide? From the trace we can see that this device takes 5 seconds to do the answering of the call (!). Look at the time difference between the lineAnswerComamnd and the CONNECTED event being returned from the device:

 

103121.00 0 callstate OFFERING 66270 0 4

103121.00 0 Answer the call at 7/1/2004 10:31:21 AM

103121.00 0 lineAnswer(66270) => 66253

103121.00 0 ring 1

103121.00 0 callstate ACCEPTED 66270 0 0

103126.34 0 tapi Reply (LineEvReply) ok 66253 0

103126.34 0 callstate CONNECTED 66270,0,0

 

Most likely all of the Inband Signaling would have been all played already before VoiceGuide starts the script running.

 

Can you try using a Dialogic card?

[Guest boblin]

i am using aopenfm56-px, and zoom 2925

do not have dialogic card.

is there any way to shorten these times so it will have to capture info?

[SupportTeam]

Looks like these modems take a long time to perform a call answer. There is nothing that can be done about this.

 

Getting a Dialogic card would be the way to go here…

[Guest boblin]

well.. too bad.

thank you for your help...