Shorten Wait For Message

[billywizz]

I have used the script from the help file which logs called to LogCalls.txt my problem is that it takes a long time to play message of my dialed call .

is there anyway I can shorten it.

[SupportTeam]

At what stage does this delay occur?

 

Are you using a voice modem or a Dialogic card?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[billywizz]

At what stage does this delay occur?

after the call is answered there is a delay of about 15 seconds then it plays the wave file.

I am using a dialogic 41/d

I cant post log until tomorrow when I am back at the shop.

[billywizz]

Hi I have changed the script all seems to be working ok with the new script exept.

when I use the dialer if I dial a range of numbers it will put unobtainable numbers into the log human answered .

But if I ring the same number as a single entry it will take the number as unobtainable.is it dialing the range to fast ? is there a way I can slow it down?

thanks.

[SupportTeam]

it will put unobtainable numbers into the log human answered .

But if I ring the same number as a single entry it will take the number as unobtainable.

there should not be any difference - when you specify a range the telephone number loader will just insert all the numbers in the range - when making a call there is no difference between numbers inserted individually and those inserted as part of a range.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.