Caller Id

[sunday]

Hi, I used to have VG installed on another pc a month ago and Caller ID used to work too..

 

now I just changed pc and bought a new version of VG and my CID doesn't work no more.. I'll post the trace thing but I really don't know what else I should tell you..

 

thanks.

 

 

152231,96 6 linedevstate 2048 0 0

152231,96 6 callstate OFFERING 65764 0 4

152231,98 6 callinfo CALLEDID

152231,98 6 callinfo ORIGIN

152231,98 6 ring 0

152231,98 6 Answer the call at 07/07/04 15:22:31

152231,98 6 lineAnswer(65764) => 65781

152232,52 6 callstate CONNECTED 65764,1,0

152232,52 6 WorkingModeTAPI@Connected=

152232,52 6 WorkingModeScript@Connected=

152232,55 6 Inband detection not enabled

152232,55 6 StartLoadedVgs at 07/07/04 15:22:32

152232,57 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Locations\}

152232,57 6 rv add [$RV_STARTTIME]{07/07/04 15:22:32}

152232,57 6 rv add [$RV_DEVICEID]{6}

152232,57 6 rv add [$RV_CIDNAME]{}

152232,57 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

152232,57 6 rv add [$RV_CIDNUMBER]{}

152232,57 6 tapi Reply (LineEvReply) ok 65781 0

152232,57 6 callinfo MONITORMODES

152232,57 6 TimeoutClear

152232,57 6 [Fr or English] Playing

152232,57 6 [Fr or English] Playing (C:\Program Files\VoiceGuide\Scripts\Locations\0 - fr ou en.wav)

152232,59 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Locations\0 - fr ou en.wav]

152232,59 6 TimeoutClear

152232,59 6 RunModule PLAY end

152232,59 6 wa(6638,43796800)

152232,59 6 callinfo MONITORMODES

 

 

Anthony.

[SupportTeam]

Looks like the drivers you selected to use for this modem on this system do not enable the modem to report the CallerID, or do not pass on the CallerID information. Are you using the Same version of Windows and the same modem drivers as before?

[sunday]

I am using same Windows as before and same dialogic driver + sp1. I used a sample program from the dialogic driver and it does show the Caller ID info.

 

The thing that changed from my initial configuration is the VG Version. Used to have Version 5 1.7 and now it is 5 2.2..

 

maybe something in my vg.ini.. i'll send it over!

 

Thank you.

vg.ini

[SupportTeam]

Which Dialogic card are you using and which Dialogic drivers have you installed?

 

Which Dialogic sample program have you used to test for CallerID?

[sunday]

i'm using the D4PCI

 

with System Release 5.1.1 with Service Pack 1

 

I tryed the caller ID with the Multi-Threaded Voice sample program and it made me see the phone number of the caller!

 

Thank you.

[SupportTeam]

Have you perhaps set the Dialogic's TAPI driver's TSP config to report calls after the first ring, and you are not waiting long enough before answering the call? (Caller ID arrives between 1st and 2nd ring)

 

See the "Report Incoming Call" setting on the "Call Parameters" tab of the TSP config - the value for that setting should be 2 (or higher) if you want to receive CallerID.

[sunday]

I tryied with 2 and 3 and it still doesn't report..

 

I didn't have to play with config tapi or Vg on the 5.1.7000 version...

 

it is very strange.. the tapi driver is at default settings like before..

 

is there any other config i could provide you with?

 

Thanks.

[SupportTeam]

There are no other parameters that I'm aware of..

Did you re-install the Dialogic SR drivers at the same time, or leave them as they were?