Outbound Scripting Issue

[Guest mand]

hello again,

 

i'm using the dialer for outbond calls, i specified a script to be launched when a real person answers the call.

 

ine the script i've got 3 steps,

 

step 1 play sound file, in wich i added on digit conditions (ondigit 1, onddigit2 ...)

step 2 plays sound file

step3 hangs off

 

i'm encoutering 2 major problems, the sound file starts playing just when the number is dialed and not when the person hangs on, if someone leaves the phone ringing for more than 15s he will not even hear the first message!!

 

the second problem after finishing the first sound, it automatically plays a message "there has been an error playing the file please check the file format" as many times as i've put ondigit conditions (3 ondigit condition, the message error is played 3 times), curiosly the conditions work; for instance on digit 1 play file 2, works fine, so i don't understand why the error message is displayed wystematically.

 

thank you!

B.Manickam

[SupportTeam]

Are you using a voice modem or a Dialogic card?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problems, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest mand]

i'm using a voice modem (U.S ROBOTICS 56K)

 

here is the log i've put in bold the part where in think it's making the error message

115434,47  0 dial  [62,798829121,407091154,1,2359,MoTuWeThFrSaSu,,2,NONE,C:\Program Files\VoiceGuide\Scripts\brabbi.vgs,NONE,123,2,2,120,,none]

115434,47  0 dial  callque update id=62 next call time 0407091354

115434,47  0 dial  callque DB update returned

115434,48  0 dial  found entry: tel[798829121] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\brabbi.vgs] am[NONE]

115434,48  0 Dialing: 798829121

115434,48  0 MakeCall => 66194

115434,48  0 TimeoutSet 10 EV_TIMEOUT_MAKECALL_NORESPONSE

115434,48  0 TapiCbTrigSet 66194 7002

115434,48  0 tapi  Reply (LineEvReply) ok 66194 0

115434,48  0 TapiCbTrigClear

115434,50  0 callstate DIALING 65971 0 0

115434,50  0 callstate PROCEEDING 65971 0 0

115437,28  0 callstate CONNECTED 65971,0,0

115437,28  0 WorkingModeTAPI@Connected=

115437,28  0 WorkingModeScript@Connected=

115437,28  0 rv    add [OutDial_RetriesLeft]{2}

115437,28  0 rv    add [$RV_STARTTIME]{09/07/2004 11:54:37}

115437,28  0 rv    add [$RV_DEVICEID]{0}

115437,28  0 rv    add [$RV_CIDNAME]{}

115437,28  0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

115437,30  0 rv    add [$RV_CALLEDNUMBER]{798829121}

115437,30  0 Dialing: Playing introduction message

115437,30  0 StartLoadedVgs at 09/07/2004 11:54:37

115437,30  0 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

115437,30  0 rv    add [OutDial_RetriesLeft]{2}

115437,30  0 rv    add [$RV_STARTTIME]{09/07/2004 11:54:37}

115437,30  0 rv    add [$RV_DEVICEID]{0}

115437,30  0 rv    add [$RV_CIDNAME]{}

115437,31  0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

115437,31  0 rv    add [$RV_CALLEDNUMBER]{798829121}

115437,31  0 TimeoutClear

115437,31  0 [Play 3] Playing

115437,31  0 [Play 3] Playing (C:\Program Files\VoiceGuide\Scripts\01.wav)

115437,33  0 PlaySoundStart err=[0 play  PlaySoundStart ResetWavOutAndContinuePlay=>32,play  pss  EnsureWaveOutIsOpenAndReady=>play  waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\01.wav]

 

115437,33  0 path {WAVERR_BADFORMAT} not found115437,86  0 TimeoutClear

115437,86  0 RunModule PLAY end

115437,86  0 dial  callque delete id=62

115437,88  0 AddRVns [OutDial_Result]{Contacted_Human}

115437,88  0 tapie PlayEnd old line=0 0 117937

115437,88  0 wa(4425,11793700)

115442,44  0 Play End line[0] (id=117937)

115442,44  0 ScriptEventCode 8001 iLineState=1100

115442,44  0 LsPlayMsg EV_PLAY_FINISHED

115442,44  0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

115447,80  0 Timer fired EV_TIMEOUT_REPLAYMSG

115447,80  0 ScriptEventCode 9005 iLineState=1101

115447,80  0 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

115447,80  0 [Play 3] Playing (C:\Program Files\VoiceGuide\Scripts\01.wav)

115448,34  0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\01.wav]

115448,34  0 TimeoutClear

115448,34  0 wa(22151,12842100)

115510,64  0 Play End line[0] (id=128421)

115510,66  0 ScriptEventCode 8001 iLineState=1100

115510,66  0 LsPlayMsg EV_PLAY_FINISHED

115510,66  0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

115511,05  0 dtmf 1  (65971,49,2)

115511,05  0 ScriptEventCode 49 iLineState=1101

115511,05  0 LsPlayMsgFinished 1

115511,05  0 rv    add [Play 3]{1}

115511,05  0 TimeoutClear

115511,05  0 [Play 2] Playing

115511,06  0 [Play 2] Playing (C:\Program Files\VoiceGuide\Scripts\02.wav)

115511,06  0 PlaySoundStart err=[0 play  PlaySoundStart ResetWavOutAndContinuePlay=>32,play  pss  EnsureWaveOutIsOpenAndReady=>play  waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\02.wav]

115511,06  0 path {WAVERR_BADFORMAT} not found

115511,59  0 TimeoutClear

115511,61  0 RunModule PLAY end

115511,61  0 tapie PlayEnd old line=0 0 151687

115511,61  0 wa(4425,15168700)

115516,20  0 Play End line[0] (id=151687)

115516,20  0 ScriptEventCode 8001 iLineState=1100

115516,20  0 LsPlayMsg EV_PLAY_FINISHED

115516,20  0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

115520,28  0 dtmf 1  (65971,49,2)

115520,30  0 ScriptEventCode 49 iLineState=1101

115520,30  0 LsPlayMsgFinished 1

115520,30  0 path {1} not found

115521,56  0 Timer fired EV_TIMEOUT_REPLAYMSG

115521,56  0 ScriptEventCode 9005 iLineState=1101

115521,56  0 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

115521,56  0 [Play 2] Playing (C:\Program Files\VoiceGuide\Scripts\02.wav)

115522,11  0 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\02.wav]

115522,11  0 TimeoutClear

115522,11  0 wa(13047,16218700)

115535,31  0 Play End line[0] (id=162187)

115535,33  0 ScriptEventCode 8001 iLineState=1100

115535,33  0 LsPlayMsg EV_PLAY_FINISHED

115535,33  0 TimeoutSet 5 EV_TIMEOUT_REPLAYMSG

115539,33  0 dtmf 1  (65971,49,2)

115539,33  0 ScriptEventCode 49 iLineState=1101

115539,33  0 LsPlayMsgFinished 1

115539,34  0 path {1} not found

115540,70  0 Timer fired EV_TIMEOUT_REPLAYMSG

115540,70  0 ScriptEventCode 9005 iLineState=1101

115540,70  0 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

115540,70  0 [Play 2] Playing (C:\Program Files\VoiceGuide\Scripts\02.wav)

115540,72  0 PlaySoundStart err=[0 play  PlaySoundStart ResetWavOutAndContinuePlay=>32,play  pss  EnsureWaveOutIsOpenAndReady=>play  waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\02.wav]

115540,72  0 path {WAVERR_BADFORMAT} not found

115541,25  0 TimeoutClear

115541,25  0 tapie PlayEnd old line=0 0 181328

115541,25  0 wa(4425,18132800)

115545,83  0 Play End line[0] (id=181328)

115545,83  0 ScriptEventCode 8001 iLineState=1100

115545,84  0 LsPlayMsg EV_PLAY_FINISHED

115545,84  0 TimeoutSet 10 EV_TIMEOUT_HANGUP

115545,84  0 rv    add [Hangup Time]{09/07/2004 11:55:45}

115545,84  0 Hanging up call... [No Paths leaving Play module [Play 2]]

115545,84  0 RecSoundStop ok

115545,84  0 PlaySoundStop err=0

115545,86  0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

115545,86  0 fnHangupCall end

115546,84  0 callstate DISCONNECTED 65971,1,0

115546,84  0 ScriptEventCode 9250 iLineState=900

115546,86  0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

115546,86  0 rv    add [Hangup Time]{09/07/2004 11:55:46}

115546,86  0 Hanging up call...

115546,86  0 RecSoundStop ok

115546,86  0 PlaySoundStop err=0

115546,88  0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

115546,88  0 fnHangupCall end

115546,88  0 callstate IDLE 65971 0 0

115546,88  0 WorkingMode@Idle=

115546,88  0 TimeoutClear

115546,89  0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

115546,89  0 tapi  Reply (LineEvReply) ok 65644 0

115546,91  0 tapi  Reply (LineEvReply) ok 66364 0

115547,94  0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

115547,94  0 ScriptEventCode 9008 iLineState=900

115547,94  0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

115547,94  0 ReinitTelephony due to IDLE

115547,94  0 tapic lineDeallocateCall(MainCall:65971) 0

115547,97  0 lineOpen(0)=>

115547,98  0 Waiting for a call...

115547,98  0 LineHandle=66278

115547,98  0 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

115551,27  0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

115551,27  0 ScriptEventCode 9013 iLineState=900

[SupportTeam]

What format have you recorded 01.wav, 02.wav etc ?

 

Windows Voice Modem Wave driver can only support sound files in the following format PCM 8000Hz, 16bit, Mono. When using Voice modems all sound files must be recorded in the above format.

 

Dialogic Wave driver prefers sound files in the following format PCM 11025Hz, 8bit, Mono. When using a Dialogic card, all sound files should be recorded in the above format.

[Guest mand]

Oh yeah, it works fine i have no more error messages, but although the first issue is still unresolved.

 

when the dialer dials the number the script lunches automatically the play file without waiting for the customer to hang on the phone.

 

it would be ok if the customer hang on just on the first ring he would listen to the full message, but if he waits 2 or three rings he can even miss the entire message.

 

is there any solution for this problem?

 

Thanks a lot.

 

B.manickam

[SupportTeam]

With voice modems you should be specifying the "prompt message to play if voice modem is used to make the call" sound file.

 

From http://www.voiceguide.com/vghelp/html/DialListInto.htm :

Prompt message if a voice modem is used to dial

If a voice modem is used and this file is specified, then this sound file will be played in a loop after the phone number is dialed, and the recipient of the call will have to press a button before the main VoiceGuide script will be executed, or the main message played. If no prompt message is needed this entry can be left blank.

The default message supplied with VoiceGuide (AcceptAutoCall.wav) says: "This is an automated call, please press any number on your telephone keypad to accept this call."