Guest New Report post Posted 07/14/2004 09:34 AM If I'm on the other line ,, and call waiting beeps Will the program work still ?? Like usual running the script after the second ring? If it does , and the person chooses to speak with me , and I'm still talking on the other line . what will happen can they be put automaticly ON HOLD , or will they get a busy signal ? Share this post Link to post
SupportTeam Report post Posted 07/14/2004 10:03 AM VoiceGuide needs to answer the call in order to run the script etc. Call Waiting allows you to switch between calls - not have two calls at the same time... Share this post Link to post
Guest not what i'm really saying Report post Posted 07/19/2004 10:45 PM I'm asking if I was on the line talking with a customer , and a second call should come in ,, can the software automaticly pick up the second call automaticlly and run it's Call Center messages ? Share this post Link to post
