Bridging

[Guest Guest_zackrspv]

Hello.

 

This is what i would like to do:

 

1. Caller calls our main number.

2. Hears the message, selects their options, ect.

3. Caller requests to speak t a live person.

4. Dialogic places the call to the next port on the card, ie eliminating the need for a 2nd tel line from the telco.

 

Is that possible?

[SupportTeam]

Dialogic places the call to the next port on the card

This is what the "Dial and Conference" option (in the Call Transfer module) does.

eliminating the need for a 2nd tel line from the telco.

? it will place the second call on a new line - so 2 lines will have to be used - one for incoming and one for outgoing leg of call...

 

You could try to transfer the call - if you have a PBX or if your telephone company allows transfers on it's lines, then after transfer call would be taken off the system altogether.