twnichols Report post Posted 07/15/2004 08:25 AM I have 2 Dialogic PCI cards that have been working fine over the last 2 months. When I place a call to the IVR, the line just rings and rollover to the next line in the hunt group. I can see in VG that the script is running. The lines just ring and then rollover to the next line. It seems that the dialogic card is not picking up the call. I uninstalled the wave driver and reinstalled. Share this post Link to post
twnichols Report post Posted 07/15/2004 09:24 AM Here is the trace file: 041806.17 10 linedevstate 2048 0 0 041806.17 10 callstate OFFERING 65860 0 4 041806.17 10 Answer the call at 7/15/2004 4:18:06 AM 041806.20 10 lineAnswer(65860) => 65843 041806.20 10 Lev_CallerID [9013127610,] 041806.22 10 Lev_CallerID [9013127610,] 041806.22 10 callinfo CALLEDID 041806.22 10 callinfo ORIGIN 041806.22 10 ring 0 041806.75 10 callstate CONNECTED 65860,1,0 041806.75 10 WorkingModeTAPI@Connected= 041806.75 10 WorkingModeScript@Connected= 041806.78 10 Inband detection not enabled 041806.78 10 StartLoadedVgs at 7/15/2004 4:18:06 AM 041806.78 10 rv add [$RV_STARTTIME]{7/15/2004 4:18:06 AM} 041806.78 10 rv add [$RV_DEVICEID]{10} 041806.78 10 rv add [$RV_CIDNAME]{} 041806.78 10 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 041806.80 10 rv add [$RV_CIDNUMBER]{9013127610} 041806.80 10 tapi Reply (LineEvReply) ok 65843 0 041806.80 10 callinfo MONITORMODES 041806.80 10 TimeoutClear 041806.80 10 [Welcome] Playing 041806.80 10 [Welcome] Playing (C:\wave files\Marsha\welcome.wav) 041806.83 10 PlaySoundStart ok [C:\wave files\Marsha\welcome.wav] 041806.83 10 TimeoutClear 041806.83 10 RunModule PLAY end 041806.83 10 wa(7982,90650000) 041806.83 10 callinfo MONITORMODES 041814.83 10 wb(90650000) 041814.89 10 Play End line[10] (id=906500) 041814.89 10 ScriptEventCode 8001 iLineState=1100 041814.89 10 LsPlayMsg EV_PLAY_FINISHED 041814.89 10 TimeoutSet 10 EV_TIMEOUT_HANGUP 041814.89 10 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 041814.89 10 ScriptEventCode 9002 iLineState=1101 041814.91 10 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 041814.91 10 TimeoutClear 041814.91 10 [Main Menu] Playing 041814.91 10 [Main Menu] Playing (C:\wave files\Marsha\main2.wav) 041814.92 10 PlaySoundStart ok [C:\wave files\Marsha\main2.wav] 041814.92 10 TimeoutClear 041814.92 10 RunModule PLAY end 041814.92 10 wa(11988,91460900) 041814.94 10 callinfo MONITORMODES 041824.11 11 linedevstate 2048 0 0 041824.11 11 callstate OFFERING 65809 0 4 041824.11 11 Answer the call at 7/15/2004 4:18:24 AM 041824.16 11 lineAnswer(65809) => 65792 041824.16 11 Lev_CallerID [9013127610,] 041824.16 11 Lev_CallerID [9013127610,] 041824.16 11 callinfo CALLEDID 041824.17 11 callinfo ORIGIN 041824.17 11 ring 0 041824.70 11 callstate CONNECTED 65809,1,0 041824.70 11 WorkingModeTAPI@Connected= 041824.70 11 WorkingModeScript@Connected= 041824.75 11 Inband detection not enabled 041824.75 11 StartLoadedVgs at 7/15/2004 4:18:24 AM 041824.75 11 rv add [$RV_STARTTIME]{7/15/2004 4:18:24 AM} 041824.75 11 rv add [$RV_DEVICEID]{11} 041824.75 11 rv add [$RV_CIDNAME]{} 041824.75 11 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 041824.75 11 rv add [$RV_CIDNUMBER]{9013127610} 041824.76 11 tapi Reply (LineEvReply) ok 65792 0 041824.76 11 callinfo MONITORMODES 041824.76 11 TimeoutClear 041824.76 11 [Welcome] Playing 041824.76 11 [Welcome] Playing (C:\wave files\Marsha\welcome.wav) 041824.80 11 PlaySoundStart ok [C:\wave files\Marsha\welcome.wav] 041824.80 11 TimeoutClear 041824.80 11 RunModule PLAY end 041824.80 11 wa(7982,92446800) 041824.80 11 callinfo MONITORMODES 041827.00 10 Play End line[10] (id=914609) 041827.00 10 ScriptEventCode 8001 iLineState=1100 041827.00 10 LsPlayMsg EV_PLAY_FINISHED 041827.00 10 TimeoutSet 15 EV_TIMEOUT_REPLAYMSG 041832.84 11 wb(92446800) 041832.91 11 Play End line[11] (id=924468) 041832.91 11 ScriptEventCode 8001 iLineState=1100 041832.91 11 LsPlayMsg EV_PLAY_FINISHED 041832.91 11 TimeoutSet 10 EV_TIMEOUT_HANGUP 041832.92 11 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 041832.92 11 ScriptEventCode 9002 iLineState=1101 041832.92 11 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 041832.92 11 TimeoutClear 041832.92 11 [Main Menu] Playing 041832.92 11 [Main Menu] Playing (C:\wave files\Marsha\main2.wav) 041832.94 11 PlaySoundStart ok [C:\wave files\Marsha\main2.wav] 041832.94 11 TimeoutClear 041832.94 11 RunModule PLAY end 041832.95 11 wa(11988,93264000) 041832.95 11 callinfo MONITORMODES 041836.44 0 btn Hangup on line 10 041836.44 10 ScriptEventCode 9001 iLineState=1101 041836.44 10 LsPlayMsgFinished EV_TIMEOUT_HANGUP 041836.45 10 rv add [Hangup Time]{7/15/2004 4:18:36 AM} 041836.45 10 Hanging up call... 041836.45 10 RecSoundStop ok 041836.45 10 PlaySoundStop err=0 041836.45 10 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 041836.45 10 fnHangupCall end 041836.50 10 linedevstate 2048 0 0 041836.50 10 callstate IDLE 65860 0 0 041836.50 10 WorkingMode@Idle= 041836.50 10 TimeoutClear 041836.51 10 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 041836.51 10 tapi Reply (LineEvReply) ok 65791 0 041837.51 10 Timer fired EV_TIMEOUT_TIMETOREINITLINE 041837.51 10 ScriptEventCode 9008 iLineState=900 041837.51 10 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 041837.51 10 ReinitTelephony due to IDLE 041837.51 10 tapic lineDeallocateCall(MainCall:65860) 0 041837.69 10 lineOpen(10)=> 041837.69 10 Waiting for a call... 041837.69 10 LineHandle=65774 041837.70 10 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 041839.91 0 btn Hangup on line 11 041839.92 11 ScriptEventCode 9001 iLineState=1100 041839.92 11 LsPlayMsg EV_TIMEOUT_HANGUP 041839.92 11 rv add [Hangup Time]{7/15/2004 4:18:39 AM} 041839.92 11 Hanging up call... 041839.92 11 RecSoundStop ok 041839.98 11 PlaySoundStop err=0 041839.98 11 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 041839.98 11 fnHangupCall end 041840.03 11 linedevstate 2048 0 0 041840.03 11 callstate IDLE 65809 0 0 041840.03 11 WorkingMode@Idle= 041840.03 11 TimeoutClear 041840.03 11 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 041840.05 11 tapi Reply (LineEvReply) ok 65740 0 041840.98 10 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 041840.98 10 ScriptEventCode 9013 iLineState=900 041841.09 11 Timer fired EV_TIMEOUT_TIMETOREINITLINE 041841.09 11 ScriptEventCode 9008 iLineState=900 041841.09 11 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 041841.09 11 ReinitTelephony due to IDLE 041841.09 11 tapic lineDeallocateCall(MainCall:65809) 0 041841.25 11 lineOpen(11)=> 041841.26 11 Waiting for a call... 041841.26 11 LineHandle=65723 041841.26 11 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 041844.55 11 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 041844.55 11 ScriptEventCode 9013 iLineState=900 From what this tells me VG is detecting the call and running the script but nothing happens on the line but unanswered ring. After 4 rings it moves on to the next line in the hunt group, and so on and so on. thru all 8 lines. Share this post Link to post
SupportTeam Report post Posted 07/15/2004 05:35 PM Trace shows that VoiceGuide answers the call and plays a sound file. The Dialogic card responds like it has answered the call OK. If the call has not in fact been answered then maybe there is something wrong with the card's line interface circuitry - but it is a bit strange that all the ports' line interfaces have failed... I'd try plugging the lines into normal phones and see if picking up the ringing handset answers the call OK. The lines just ring and then rollover to the next line. The roll-over during the same call, or do you have to make another call? Share this post Link to post
