pdpk Report post Posted 07/15/2004 03:21 PM We have implemented an IVR system, and one of the options we are providing is for the person to be transferred to another line. (see topic 1697) We have set it up as an announced transfer, but it didn't transfer the call (to a mobile phone number in this particular case). Can you see from our log file extract why it didn't work? We have attached two of our VoiceGuide Scripts - inbound0.vgs is the one which starts when the phone is answered. Inbound4.vgs handles the transfer to the other number. We have attached our vg.ini file, and an extract from our log file, which shows the call transfer not completing. pdpkfiles.zip Share this post Link to post
SupportTeam Report post Posted 07/15/2004 05:49 PM Does the destination extension start ringing? What does the caller hear when the transfer is taking place? Are they put on hold or do they end up hearing the digits being dialed? How do you usually transfer calls manually on these lines? (step-by-step description please) Share this post Link to post
