Problem In Announced Transfering!

[saeed]

I use a voice modem to test voiceguide,

 

I have a problem in the announced transferring.it always detect hookfalsh(I here melody) but sometimes the call is transferred successfully and sometimes not.

Is it related to the voice modem or not?

 

Here you can see the log when the transfer is unsuccessful:

 

025440.76 0 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

025440.76 0 ScriptEventCode 9013 iLineState=900

025446.14 0 callstate OFFERING 65687 0 4

025446.16 0 ring 1

025446.16 0 No old processes from last call (could not obtain handle) 9604, 0

025446.16 0 Answer the call at 2004/07/17 02:54:46 ق.ظ

025446.17 0 lineAnswer(65687) => 65806

025446.17 0 callstate ACCEPTED 65687 0 0

025446.31 0 tapi Reply (LineEvReply) ok 65806 0

025446.34 0 callstate CONNECTED 65687,0,0

025446.34 0 WorkingModeTAPI@Connected=

025446.36 0 WorkingModeScript@Connected=

025446.38 0 Inband detection not enabled

025446.39 0 StartLoadedVgs at 2004/07/17 02:54:46 ق.ظ

025446.41 0 AddRVns [scriptsPath]{D:\Akbari\My Doc\call center\voiceguide\dpco\}

025446.41 0 rv add [$RV_STARTTIME]{2004/07/17 02:54:46 ق.ظ}

025446.42 0 rv add [$RV_DEVICEID]{0}

025446.44 0 rv add [$RV_CIDNAME]{}

025446.45 0 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

025446.45 0 rv add [$RV_CIDNUMBER]{}

025446.47 0 TimeoutClear

025446.48 0 [Welcome] Playing

025446.50 0 [Welcome] Playing (D:\Akbari\My Doc\call center\voiceguide\wav files\welcome.wav)

025446.58 0 PlaySoundStart ok [D:\Akbari\My Doc\call center\voiceguide\wav files\welcome.wav]

025446.59 0 TimeoutClear

025446.61 0 RunModule PLAY end

025446.63 0 wa(7996,93110900)

025449.38 0 dtmf 0 (65687,48,2)

025449.39 0 ScriptEventCode 48 iLineState=1100

025449.41 0 LsPlayMsg 0

025449.88 0 PlaySoundStop err=0

025449.89 0 rv add [Welcome]{0}

025449.92 0 TimeoutClear

025449.94 0 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

025450.36 0 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

025450.38 0 ScriptEventCode 9012 iLineState=1900

025450.38 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

025450.41 0 TimeoutSet 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

025450.41 0 [Reception] Announced Transfer to 65 (Generate)

025450.44 0 tapic lineGenerateDigits(65687,!,0) => 0

025451.14 0 generate LINEGENERATETERM_DONE

025451.16 0 TimeoutSet 1 EV_TAPI_GENERATE

025452.20 0 Timer fired EV_TAPI_GENERATE

025452.20 0 ScriptEventCode 9602 iLineState=1900

025452.22 0 LsXferStart EV_TAPI_GENERATE

025452.23 0 TimeoutSet 1 EV_HOOKFLASHFINISHED

025453.34 0 Timer fired EV_HOOKFLASHFINISHED

025453.36 0 ScriptEventCode 9200 iLineState=1905

025453.38 0 LsXferPlayVts EV_HOOKFLASHFINISHED

025453.39 0 tapic lineGenerateDigits(65687,65,0) => 0

025453.64 0 generate LINEGENERATETERM_DONE

025453.66 0 TimeoutSet 1 EV_TAPI_GENERATE

025454.72 0 Timer fired EV_TAPI_GENERATE

025454.72 0 ScriptEventCode 9602 iLineState=1905

025454.73 0 LsXferPlayVts EV_TAPI_GENERATE

025454.75 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

025454.78 0 sVbsFunctionToUse=Digits

025454.88 0 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_0_SayNumber.vbs)

025455.14 0 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

025455.23 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

025455.25 0 TimeoutClear

025455.28 0 wa(6929,93975001)

025502.16 0 Play End line[0] (id=939750)

025502.19 0 ScriptEventCode 8001 iLineState=1906

025502.19 0 LsXferPlayAnn EV_PLAY_FINISHED

025502.22 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

025502.23 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

025502.25 0 sVbsFunctionToUse=Digits

025502.34 0 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_0_SayNumber.vbs)

025502.63 0 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

025502.73 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

025502.75 0 TimeoutClear

025502.76 0 wa(6929,94723401)

025509.64 0 Play End line[0] (id=947234)

025509.66 0 ScriptEventCode 8001 iLineState=1906

025509.67 0 LsXferPlayAnn EV_PLAY_FINISHED

025509.69 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

025509.72 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

025509.73 0 sVbsFunctionToUse=Digits

025509.83 0 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_0_SayNumber.vbs)

025510.08 0 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

025510.19 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

025510.20 0 TimeoutClear

025510.22 0 wa(6929,95470301)

025517.11 0 Play End line[0] (id=954703)

025517.13 0 ScriptEventCode 8001 iLineState=1906

025517.14 0 LsXferPlayAnn EV_PLAY_FINISHED

025517.16 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

025517.17 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

025517.20 0 sVbsFunctionToUse=Digits

025517.28 0 Started SayNumber VBScript OK. (C:\Program Files\VoiceGuide\data\vbs_0_SayNumber.vbs)

025517.55 0 cl Play_Start C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav

025517.66 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav,C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav]

025517.67 0 TimeoutClear

025517.69 0 wa(6929,96217101)

025524.56 0 Play End line[0] (id=962171)

025524.59 0 ScriptEventCode 8001 iLineState=1906

025524.61 0 LsXferPlayAnn EV_PLAY_FINISHED

025524.63 0 LsXferPlayAnn EV_PLAY_FINISHED

025524.64 0 tapic lineGenerateDigits(65687,!,0) => 0

025525.36 0 generate LINEGENERATETERM_DONE

025525.38 0 TimeoutSet 1 EV_TAPI_GENERATE

025526.41 0 Timer fired EV_TAPI_GENERATE

025526.42 0 ScriptEventCode 9602 iLineState=1906

025526.44 0 LsXferPlayAnn EV_TAPI_GENERATE

025526.45 0 PlayFinishCause=CallRejected

025526.47 0 Fail path not defined - hanging up (iXferType=1)

025526.48 0 rv add [Hangup Time]{2004/07/17 02:55:26 ق.ظ}

025526.51 0 Hanging up call... [xfer play ann 2]

025526.53 0 RecSoundStop ok

025526.55 0 PlaySoundStop err=0

025526.58 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

025526.59 0 fnHangupCall end

025526.67 0 callstate DISCONNECTED 65687,1,0

025526.69 0 ScriptEventCode 9250 iLineState=900

025526.70 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

025526.72 0 rv add [Hangup Time]{2004/07/17 02:55:26 ق.ظ}

025526.73 0 Hanging up call...

025526.75 0 RecSoundStop ok

025526.76 0 PlaySoundStop err=0

025526.78 0 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

025526.80 0 fnHangupCall end

025526.81 0 callstate IDLE 65687 0 0

025526.83 0 WorkingMode@Idle=

025526.84 0 TimeoutClear

025526.86 0 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

025526.88 0 tapi Reply (LineEvReply) ok 66097 0

025526.89 0 tapi Reply (LineEvReply) ok 66472 0

025527.88 0 Timer fired EV_TIMEOUT_TIMETOREINITLINE

025527.88 0 ScriptEventCode 9008 iLineState=900

025527.89 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

025527.91 0 ReinitTelephony due to IDLE

025527.92 0 tapic lineDeallocateCall(MainCall:65687) 0

025528.17 0 lineOpen(0)=>

025528.19 0 Waiting for a call...

 

 

 

The second problem is when it transfers the call successfully,it doesn't detect busy or reject call,

how can I detect that the phone is busy?by timeout?

how can I find that it is a rejected call or busy call?

[SupportTeam]

Trace shows that the 'announce transferred' call was not successful as the call was not accepted by recipient of the call, and after playing the sound files TsfrCallFrom.wav and TsfrAskAccept.wav 3 times over VG retrieved the attempted transfer:

 

025524.64 0 tapic lineGenerateDigits(65687,!,0) => 0

 

and then hung up.

 

how can I detect that the phone is busy?by timeout?

Yes. In the TAPI version of VoiceGuide that's how it works.

 

how can I find that it is a rejected call or busy call?

If the recipient of transfer pressed a key then there should be a Result Variable created for this module, containing which key was pressed.

Check the value of $RV[Reception] if the transfer is not successful.

[saeed]

Trace shows that the 'announce transferred' call was not successful as the call was not accepted by recipient of the call

it is because the phone didn't ring and the connection didn't establish.

 

So,you mean that VG works properly,but there is a problem in PBX?

I told you,in the same conditions,once it works correctly (the phone rings) and once not.

[SupportTeam]

The trace shows VG went though the whole process of hookflash->dial->play announcement etc. with no problems.

 

If the call transfers sometimes work for you and sometimes do not then this suggests that the hookflash length that is generated by the modem is on the borderline of what the PBX is set up to detect as a valid hookflash.

 

voice modems cannot usually have their hookflash length changed - that is why we recommend using Dialogic cards for any applications where call transfers are required (Dialogic cards can have the hookflash length set by user).

[saeed]

this suggests that the hookflash length that is generated by the modem is on the borderline of what the PBX is set up to detect as a valid hookflash

 

But caller always hears melody on the phone after tarnsferring,so I think the flashhook is detected by PBX,but the problem is when VG is dialing the extension number.

Maybe PBX dosen't detect TONE dialing of VG, What is your idea?

[SupportTeam]

Have you tried adding a pause before the number being dialed (use a comma: , ) ?

Maybe the number is being dialed too soon after hookflash is issued and the PBX is not always ready when the destination extension has been dialed.

 

If specifying ",65" as the number to transfer to does not work for you (may be problems if you use a Voice Modem) then try just creating a transfer sequence using Play modules, which will allow you to specify the delay between the hookflash and the number being dialed by using a timeout path between two modules.