D/4pci Static On Line

[Guest bhishan]

I've recorded our .wav files in 11025hz, mono, 8-bit

and we've even tried 16-bit, 11025hz, mono but we still have lots of background noise on the line. The problem is not the .wav files as they play completely fine and clearly on the computer.

 

We recently purchased an RF line filter from our local electronics store and we are still having the same problem. When the line is plugged into a regular phone we receive none of this static, so we know for sure that the static is coming from the dialogic card itself.

 

Is there anything we can do about this?

 

Maybe we can leave a message using the voiceguide/dialogic card on Katalina technologies' phone line for you to see how much noise there is.

You can still here the voice, but the static is very noticeable.

 

Our setup consits of:

Windows 2000 Professional w/SP2

Dialogic D/4PCI

Voiceguide 5.2.3

RF Filter on the line

[SupportTeam]

Can you email please email us a phone number we can call to see how much noise is on this system.

[Geoff R]

Please let us know if you resovle this.

 

My analogue phone line shares an adsl connection which makes the line very noisey, even with the filters.

 

Geoff

[Guest Guest_bhishan]

Check your Private Messages.

 

BTW, we do not have DSL on any of our voice lines.

 

--bhishan

[SupportTeam]

Pleae email the IVR's phone number to support@voiceguide.com

[Guest Guest_Bhishan]

You can't call our voiceguide system because we are using a split T1 through a PBX, so we have to dial 9 to get to an outside line from the dialogic computer. There is no way for you to directly call us, we only do outdialing from our computer.

 

Please check your Private Messages for details to contact us.

[SupportTeam]

Please resend contact detail to support@voiceguide.com