Email

[jeremyn]

for some reason emails are not being sent from my script below is from the log file

 

103929.14 5 rv add {jeremy@xxxx.com.au}

103929.16 5 rv add {Voice file for *Pretend Real Estate 6 28 Manningfield Way Amherst}

103929.16 5 rv add {eeeeeee Amherst}

103929.17 5 rv add {}

103929.17 5 rv add {}

103929.19 5 rv add {}

103929.19 5 Que email to: xxxx@360.com.au

103929.20 5 rv add {OK}

 

 

but is never delivered any ideas ?

[SupportTeam]

Please look in VoiceGuide's log subdirectory - there should be a log file there named MMDDes.txt (MMDD is current month and day).

 

If you do not see this file then edit VG.INI to have the logging settings set to "10" :

[Log]

;Automated "log-to-file" logging.

;To turn OFF logging for a particular application set it's entry to 0

;To turn ON all logging for a particular application set it's entry to 10

;all log files are saved in VoiceGuide's \log\ subdirectory

;log files are names as following:

;VoiceGuide: MMDDvgm.txt

;NumberLoader: MMDDtnl.txt

;EmailSender: MMSSes.txt

;TapiWrapOcx: MMDDtw.txt

;SapiWrapOcx: MMDDsw.txt

 

VoiceGuide=10

NumberLoader=10

VoicemailManager=10

EmailSender=10

TapiWrapOcx=10

SapiWrapOcx=10

and then attempt to send an email again.

 

The MMDDes.txt will usually say in plain english why the email was not sent.

If you still have problems after looking at this log file then please post the file here and we can take a look at it.

[jeremyn]

This is what I get :

 

110531.14 0 eng prog start 11:05:31 27 Jul

110531.67 0 que found 1/6

110531.67 0 que current: ID=8

110531.67 0 que update ID=8to SendTime=0407271115 SendRetriesLeft=2

110532.47 0 smtp Status Performing MX Query

110534.91 0 eng smtp send start To:jeremy@360.com.au, Cc:, Bcc:

110534.91 0 smtp SendFailed Invalid or Missing SMTP Host Name

110534.91 0 eng smtp send end

110534.91 0 eng send attempt 1 result = [fail]

110535.02 0 eng prog end 11:05:35 27 Jul

 

I have entered the address of our exchange server in the smtp address box ?

[jeremyn]

any joy with this ?

 

thanks

 

Jeremy

[SupportTeam]

I have entered the address of our exchange server in the smtp address box ?

Exchange server is not an SMTP server. You need to specify an SMTP server name or IP address. I'd recommend speaking with whoever looks after your email communications setup to advise you here.