My script doesn’t dial out.

[Guest fsoudbakhsh]

My scrip doesn’t dial out. Please see the log file attached. I have down load rev 5.2.3010 and try to update it by vgmulti.exe. But when I run the vgmulti.exe it gave me a message that I don’t have the appropriate license to use this function. Would vgmulti.exe solve my problem? If it does, I already wrote a request to send me the register code. Please also teach me how to reinstall the register code for 5.2.3010.

 

Thanks

Farzad

OUTPUT.TXT

[SupportTeam]

Attached trace is from v5.2.3018 - so why do you say that you could not start it and got a message "I don’t have the appropriate license to use this function" ?

 

Could you please post the script which you are using, this should help us reproduce the error you are having on your system. I've just tried running a test here and the Send Phone Message module worked fine in our testing so we'd like to find out how we can reproduce the problem that you are seeing on your system.

[Guest fsoudbakhsh]

The first attempt I got that massage. The scrip is running now but it doesn’t dial out.

All my business is depend on dial out feature of voice guide. Please help me not only to fix it but make it reliable function.

Thanks

 

here is the log file:

 

 

182859.81 6 linedevstate 2048 0 0

182859.94 6 callstate OFFERING 66035 0 4

182859.95 6 Answer the call at 7/27/2004 6:28:59 PM

182859.95 6 lineAnswer(66035) => 65813

182859.98 6 callinfo CALLEDID

182900.00 6 callinfo ORIGIN

182900.02 6 ring 0

182900.55 6 callstate CONNECTED 66035 1 0

182900.55 6 callstate CONNECTED 66035,1,0

182900.56 6 WorkingModeTAPI@Connected=

182900.56 6 WorkingModeScript@Connected=

182900.59 6 Inband detection not enabled

182900.59 6 StartLoadedVgs at 7/27/2004 6:29:00 PM

182900.61 6 AddRVns [scriptsPath]{C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit\}

182900.63 6 AddRVns [scriptPath]{C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit}

182900.64 6 rv add [$RV_STARTTIME]{7/27/2004 6:29:00 PM}

182900.64 6 rv add [$RV_DEVICEID]{6}

182900.66 6 rv add [$RV_CIDNAME]{}

182900.67 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

182900.67 6 rv add [$RV_CIDNUMBER]{}

182900.69 6 tapi Reply (LineEvReply) ok 65813 0

182900.70 6 callinfo MONITORMODES

182900.72 6 timer clear

182900.73 6 [gretting.] Playing

182900.73 6 [gretting.] Playing (C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\Thank for pbp.wav)

182900.75 6 play set playid=628500

182900.95 6 PlaySoundStart ok [C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\Thank for pbp.wav]

182900.95 6 timer clear

182900.97 6 RunModule PLAY end

182900.98 6 wa(2297,62850000)

182901.00 6 callinfo MONITORMODES

182903.33 6 play end current play (playid=628500)

182903.33 6 ScriptEventCode 8001 iLineState=1100

182903.34 6 LsPlayMsg EV_PLAY_FINISHED

182903.34 6 timer set 10 EV_TIMEOUT_HANGUP

182903.36 6 timer set 0 EV_TIMEOUT_GOTOMODULE

182903.38 6 ScriptEventCode 9002 iLineState=1101

182903.38 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

182903.39 6 timer clear

182903.41 6 [Get POS #] Number Input

182903.41 6 [Get POS #] Playing (C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\enter pos code num.wav)

182903.42 6 play set playid=631171

182903.70 6 PlaySoundStart ok [C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\enter pos code num.wav]

182903.72 6 timer clear

182903.73 6 wa(2466,63117100)

182903.75 6 callinfo MONITORMODES

182904.00 6 dtmf 2 (66035,50,2)

182904.02 6 ScriptEventCode 50 iLineState=1300

182904.02 6 LsGetNbrsPlayWelcMsg 2

182904.13 6 PlaySoundStop err=0

182904.13 6 [Get POS #] Number Input 2

182904.14 6 path {2} not found

182904.16 6 timer set 20 EV_TIMEOUT_GOTOMODULE

182904.55 6 dtmf 3 (66035,51,2)

182904.55 6 ScriptEventCode 51 iLineState=1301

182904.56 6 LsGetNbrsRxDigits 3

182904.58 6 [Get POS #] Number Input 23

182904.58 6 path {23} not found

182904.59 6 timer set 20 EV_TIMEOUT_GOTOMODULE

182905.06 6 dtmf 6 (66035,54,2)

182905.06 6 ScriptEventCode 54 iLineState=1301

182905.08 6 LsGetNbrsRxDigits 6

182905.09 6 [Get POS #] Number Input 236

182905.09 6 path {236} not found

182905.11 6 timer set 20 EV_TIMEOUT_GOTOMODULE

182905.78 6 dtmf 5 (66035,53,2)

182905.78 6 ScriptEventCode 53 iLineState=1301

182905.80 6 LsGetNbrsRxDigits 5

182905.81 6 [Get POS #] Number Input 2365

182905.83 6 rv add [Get POS #]{2365}

182905.83 6 AddRVns [Get POS #_PathTaken]{matched}

182905.86 6 timer clear

182905.88 6 [enter amount] Number Input

182905.88 6 [enter amount] Playing (C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\enter the amount.wav)

182905.89 6 play set playid=633640

182906.13 6 PlaySoundStart ok [C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\enter the amount.wav]

182906.13 6 timer clear

182906.16 6 wa(1412,63364000)

182906.17 6 callinfo MONITORMODES

182907.11 6 dtmf # (66035,35,2)

182907.13 6 ScriptEventCode 35 iLineState=1300

182907.13 6 LsGetNbrsPlayWelcMsg #

182907.14 6 timer set 6 EV_TIMEOUT_ENTERDATA

182907.23 6 PlaySoundStop err=0

182907.27 6 rv add [enter amount]{}

182907.33 6 timer clear

182907.34 6 [enter amount] Number Input

182907.34 6 [enter amount] Playing (C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\enter the amount.wav)

182907.36 6 play set playid=635109

182907.50 6 PlaySoundStart ok [C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\enter the amount.wav]

182907.50 6 timer clear

182907.53 6 wa(1412,63510900)

182907.55 6 callinfo MONITORMODES

182908.95 6 wb(63510900)

182909.13 6 play end current play (playid=635109)

182909.13 6 ScriptEventCode 8001 iLineState=1300

182909.14 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

182909.16 6 timer set 10 EV_TIMEOUT_HANGUP

182909.16 6 timer set 6 EV_TIMEOUT_ENTERDATA

182910.20 6 dtmf 5 (66035,53,2)

182910.22 6 ScriptEventCode 53 iLineState=1301

182910.22 6 LsGetNbrsRxDigits 5

182910.23 6 [enter amount] Number Input 5

182910.25 6 path {5} not found

182910.25 6 timer set 6 EV_TIMEOUT_ENTERDATA

182910.66 6 dtmf 6 (66035,54,2)

182910.67 6 ScriptEventCode 54 iLineState=1301

182910.69 6 LsGetNbrsRxDigits 6

182910.69 6 [enter amount] Number Input 56

182910.70 6 path {56} not found

182910.72 6 timer set 6 EV_TIMEOUT_ENTERDATA

182911.20 6 dtmf 9 (66035,57,2)

182911.22 6 ScriptEventCode 57 iLineState=1301

182911.22 6 LsGetNbrsRxDigits 9

182911.23 6 [enter amount] Number Input 569

182911.23 6 path {569} not found

182911.25 6 timer set 6 EV_TIMEOUT_ENTERDATA

182911.84 6 dtmf 8 (66035,56,2)

182911.84 6 ScriptEventCode 56 iLineState=1301

182911.86 6 LsGetNbrsRxDigits 8

182911.88 6 [enter amount] Number Input 5698

182911.88 6 path {5698} not found

182911.89 6 timer set 6 EV_TIMEOUT_ENTERDATA

182912.42 6 dtmf # (66035,35,2)

182912.42 6 ScriptEventCode 35 iLineState=1301

182912.44 6 LsGetNbrsRxDigits #

182912.44 6 timer clear

182912.45 6 rv add [enter amount]{5698}

182912.47 6 path {5698} not found

182912.47 6 AddRVns [enter amount_PathTaken]{success}

182912.48 6 timer clear

182912.50 6 [ask to hung up] Playing

182912.50 6 [ask to hung up] Playing (C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\hang up and sign receipt.wav)

182912.52 6 play set playid=640265

182912.72 6 PlaySoundStart ok [C:\Program Files\ivg\Scripts\PBPScript\new vend sales scrip\PBS sound files\hang up and sign receipt.wav]

182912.73 6 timer clear

182912.73 6 RunModule PLAY end

182912.77 6 wa(10137,64026500)

182912.78 6 callinfo MONITORMODES

182922.97 6 wb(64026500)

182923.02 6 play end current play (playid=640265)

182923.02 6 ScriptEventCode 8001 iLineState=1100

182923.03 6 LsPlayMsg EV_PLAY_FINISHED

182923.03 6 timer set 10 EV_TIMEOUT_HANGUP

182923.05 6 timer set 1 EV_TIMEOUT_GOTOMODULE

182924.05 6 timer fired EV_TIMEOUT_GOTOMODULE

182924.05 6 ScriptEventCode 9002 iLineState=1101

182924.06 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

182924.06 6 timer clear

182924.08 6 [Phone Message 6] Send Voice Message

182924.09 0 DialListDB_AddCall '6215343', 0, 1, 2359, MoTuWeThFrSaSu, , 1, none, C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit\Call mx1.vgs, C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit\Call mx1.vgs, [QueuedFrom]{C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit\test mX1_nima.vgl.vgs}, 60, 2, 1, ESCALATION:

182924.11 6 ERROR 5.2.3018 RunModule:0:3075:Syntax error (missing operator) in query expression ''C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit\Call mx1.vgs', 'C:\Program Files\ivg\Scripts\PBPScript\test\test nima's circuit\Call mx1.vgs''.:DAO.Database

182924.11 6 rv add [Hangup Time]{7/27/2004 6:29:24 PM}

182924.13 6 Hanging up call... [RunModule Error]

182924.16 6 RecSoundStop ok

182924.19 6 PlaySoundStop err=0

182924.19 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

182924.25 6 fnHangupCall end

182924.28 6 linedevstate 2048 0 0

182924.30 6 callstate IDLE 66035 0 0

182924.31 6 WorkingMode@Idle=

182924.31 6 timer clear

182924.38 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

182924.39 6 tapi Reply (LineEvReply) ok 66086 0

182925.38 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

182925.38 6 ScriptEventCode 9008 iLineState=900

182925.39 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

182925.39 6 ReinitTelephony due to IDLE

182925.42 6 tapic lineDeallocateCall(MainCall:66035) 0

182925.89 6 lineOpen(6)=>

182925.91 6 Waiting for a call...

182925.92 6 LineHandle=65634

182925.94 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

182926.30 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

182927.31 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

182928.33 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

182929.22 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

182929.22 6 ScriptEventCode 9013 iLineState=900

[SupportTeam]

Could you please post the VoiceGuide script which you are using, this should help us reproduce the error you are having on your system. I've just tried running a test here and the Send Phone Message module worked fine in our testing so we'd like to find out how we can reproduce the problem that you are seeing on your system.

[Guest fsoudbakhsh]

Please find the attached file that I use to make an outbound call. I have sent you the log file previously.

 

A quick summary of my problem is: I used to have revision 4.9.0. It was working fine. I could make an outbound call without any problem. All the sudden, it stoped making outbound call.

 

I read others posted email in your web. I found out I have to update my VG to new revision 5.2.3010, then upgrade it with VgMulti_5[1].0.1008.zip.

 

When I try to run VgMulti_5[1].0.1008.zip. it tell me that I don't have appropriated license to use this function.

 

I have send my unique ID and requested to send me the registration code hopping that the VgMulti_5[1].0.1008.zip can be run and my rev 5.2.1030 can make a outbound call.

 

Your quick help will be appreciated.

test_mX1_nima.vgl.vgs

[Guest fsoudbakhsh]

I have installed the VG Unique Identifier code, but still when I try to run VgMulti_5[1].0.1008.zip it tell me that I don't have appropriated license to use this function.

 

My scrip can’t make the outbound call yet. I haven’t received any response from you so far too. And I am stuck with this problem.

 

Is it possible that the problem is from Dialogic board? How can I test dialogic board for outbound call without using VGI?

 

Help please.

 

Farzad