Guest Alex Report post Posted 04/15/2003 06:36 AM When I branch out my incoming call to the mailbox with a pre-recorded greeting, it takes too long before the beep gets herd as indicating beginning of recording, and even after that it takes some time before the modem starts picking up and record the incoming message. I have US Robotics 56K Voice PCI modem. How to resolve this situation. Also I would like to know if I can use Evaluate Expression module as a first executable module in the script. I'd like to use it as a tool of branching to separate paths ( Business hours and Afterhours) upon checking $RVs for day-of-the-week and time-of-the-day. I tried to do so but the script did not kick in. Thank you. Share this post Link to post
SupportTeam Report post Posted 04/15/2003 09:59 PM Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Can you try using another modem? It would appear as if the one that you have now does not report 'end of play' events immediately... There should be no problems in using the Evaluate Expression module as the starting module... again, could you please post a copy of VoiceGuide's Debug Printout... Share this post Link to post
Guest Alex Report post Posted 05/11/2003 04:34 PM Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Can you try using another modem? It would appear as if the one that you have now does not report 'end of play' events immediately... There should be no problems in using the Evaluate Expression module as the starting module... again, could you please post a copy of VoiceGuide's Debug Printout... Here is a number of scenarious where: 1). The phone keeps ringing and the modem doesn't responds ( I checked the modem settings in all environments it looks OK, besides some times the modem picks up the call); 2). In rear cases when the modem responds(usually after I reload Windows 98 2-nd) there is a delay describes in my original message. Scenario #1: On incoming call the modem did not respond so that the phone kept ringing. First, the following lines were displayed : 27176 2 tapie callstate OFFERING 4328864 0 4 27176 2 tapie ring 1 33226 2 tapie ring 2 33226 2 Answer the call 33229 2 lineAnswer(4328864) => 8 33230 2 tapi Reply 8 0 33230 2 tapie callstate ACCEPTED 4328864 0 0 03245 2 tapie callstate CONNECTED 4328864,0,0 Then these lines showed up in about 10 seconds after I hanged up (It looks like the modem did not recognize that I hanged up): 03245 2 WorkingModeTAPI= 03245 2 WorkingModeScript= 03247 2 [GreetingSelection] Evaluate [[$RV_DAY >= 1] and [$RV_DAY <= 5]] and [[[$RV_HOUR >= 9] and [$RV_HOUR <= 17]] 03248 2 RVreplace start: [[[$RV_DAY >= 1] and [$RV_DAY <= 5]] and [[[$RV_HOUR >= 9] and [$RV_HOUR <= 17]]] 03249 2 RVreplace end: [[[5 >= 1] and [5 <= 5]] and [[[16 >= 9] and [16 <= 17]]] 03251 2 .Eval([[5 >= 1] and [5 <= 5]] and [[[16 >= 9] and [16 <= 17]]) 03251 2 Error: 1032 03252 2 Eval Expr result:[[[5 >= 1] and [5 <= 5]] and [[[16 >= 9] and [16 <= 17]]] 03255 2 [Welcome1] Number Input 03256 2 [Welcome1] Playing (Welcome.wav) 09338 2 PlaySoundStart ok [Welcome.wav] 25456 2 Play End line[2] (id=203257) 25457 2 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 28390 2 tapie callstate DISCONNECTED 4328864,1,0 28390 2 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT 28392 2 PlaySoundStop ok 28393 2 HangupCall called from [] 28394 2 Hanging up call... 28395 2 PlaySoundStop ok 28398 2 fnHangupCall end 28411 2 tapie callstate IDLE 4328864 0 0 28412 2 WorkingMode@Idle= 28416 2 set EV_TIMEOUT_TIMETOREINITLINE 2 28418 2 tapi Reply 9 0 29459 2 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 29459 2 ReinitTelephony due to IDLE start 29462 2 tapic lineDeallocateCall(MainCall:4328864) 0 29753 2 lineOpen(2) => 0 29753 2 Waiting for a call... 29755 2 lineOpen(2)LineHandle=4331552 Scenario 2. Modem did not answer the call, but these lines popped up. 90382 2 tapie callstate OFFERING 4329032 0 4 90382 2 tapie ring 1 96365 2 tapie ring 2 96365 2 Answer the call 96368 2 lineAnswer(4329032) => 1 96370 2 tapi Reply 1 0 96370 2 tapie callstate ACCEPTED 4329032 0 0 Lines shown below appeared after I click on “hangup call” button: 33002 0 Btn Hangup on line 2 33015 2 ERROR 4.9.0 Unknown State [0] 33016 2 PlaySoundStop ok 33016 2 HangupCall called from [] 33017 2 Hanging up call... 33018 2 PlaySoundStop ok 33020 2 Waiting for a call... 33020 2 fnHangupCall end 35189 2 Hanging up call...(2) 35189 2 PlaySoundStop ok 35191 2 Waiting for a call... 35192 2 fnHangupCall end 35193 2 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 35194 2 tapi Reply 3 LINEERR_INVALCALLSTATE [8000001C] 69529 2 tapie callstate IDLE 4329032 0 0 69530 2 WorkingMode@Idle= 69531 2 LineState(iLineId).iVgsIdx = 0 69531 2 set EV_TIMEOUT_TIMETOREINITLINE 1 69543 2 set EV_TIMEOUT_TIMETOREINITLINE 2 69544 2 tapi Reply 2 0 73747 2 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 73747 2 ReinitTelephony due to IDLE start 74019 2 tapic lineDeallocateCall(MainCall:4329032) 0 77667 2 lineOpen(2) => 0 77667 2 Waiting for a call... 77668 2 lineOpen(2)LineHandle=4328632 Scenario 3. Modem answerred the call. I dialed ext. 120 to get to a maibox 0001. The mailbox greeting played, but the interval between the greeting and the beep to start recording is toooo long. After it finally beeped I record the message to this mailbox, but then when I tried to listen to it nothing was recorded. 00238 2 tapie callstate OFFERING 4329032 0 4 00238 2 tapie ring 1 06221 2 tapie ring 2 06221 2 Answer the call 06225 2 lineAnswer(4329032) => 1 06227 2 tapi Reply 1 0 06227 2 tapie callstate ACCEPTED 4329032 0 0 12212 2 tapie callstate CONNECTED 4329032,0,0 12213 2 WorkingModeTAPI= 12213 2 WorkingModeScript= 12216 2 [GreetingSelection] Evaluate [[$RV_DAY >= 1] and [$RV_DAY <= 5]] and [[[$RV_HOUR >= 9] and [$RV_HOUR <= 17]] 12217 2 RVreplace start: [[[$RV_DAY >= 1] and [$RV_DAY <= 5]] and [[[$RV_HOUR >= 9] and [$RV_HOUR <= 17]]] 12218 2 RVreplace end: [[[3 >= 1] and [3 <= 5]] and [[[16 >= 9] and [16 <= 17]]] 12221 2 .Eval([[3 >= 1] and [3 <= 5]] and [[[16 >= 9] and [16 <= 17]]) 12223 2 Error: 1032 12224 2 Eval Expr result:[[[3 >= 1] and [3 <= 5]] and [[[16 >= 9] and [16 <= 17]]] 12226 2 [Welcome1] Number Input 12228 2 [Welcome1] Playing (Welcome.wav) 18324 2 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Custom\Welcome.wav] 27660 2 tapie monitordigits 49 2 27664 2 LsGetNbrsPlayWelcMsg [1] 27847 2 PlaySoundStop ok 27849 2 [Welcome1] Number Input 1 28207 2 tapie monitordigits 50 2 28208 2 LsGetNbrsRxDigits [2] 28210 2 [Welcome1] Number Input 12 29345 2 tapie monitordigits 48 2 29346 2 LsGetNbrsRxDigits [0] 29347 2 [Welcome1] Number Input 120 29362 2 [0001] Playing Welcome Message 38437 2 PlaySoundStart ok [C:\PROGRAM FILES\VOICEGUIDE\data\VmWelc\0001.wav] 38439 2 [0001] Play welcome message 41758 2 Play End line[2] (id=829368) 41758 2 LsVmLm_PlayWelc EV_PLAY_FINISHED 47806 2 PlaySoundStart ok [C:\PROGRAM FILES\VOICEGUIDE\system\voice\beep1.wav] 48059 2 Play End line[2] (id=841761) 48060 2 LsVmLm_PlayWelc_Beep EV_PLAY_FINISHED 57139 2 RecSoundStart file[C:\PROGRAM FILES\VOICEGUIDE\data\VmSave\0001_0507160729_1_2_.wav] ok 57140 2 [0001] Recording Message 62162 2 LsVmLm_Rec EV_SILENCE_DETECTED 62164 2 Silence Detected 62222 2 LsVmLm_Rec EV_REC_FINISHED 62225 2 HangupCall called from [srvm] 62226 2 Hanging up call... 62227 2 PlaySoundStop ok 62230 2 fnHangupCall end 62244 2 tapie callstate IDLE 4329032 0 0 62244 2 WorkingMode@Idle= 62249 2 set EV_TIMEOUT_TIMETOREINITLINE 2 62250 2 tapi Reply 2 0 63364 2 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 63364 2 ReinitTelephony due to IDLE start 63368 2 tapic lineDeallocateCall(MainCall:4329032) 0 64676 2 lineOpen(2) => 0 64677 2 Waiting for a call... 64678 2 lineOpen(2)LineHandle=4328632 07675 0 Btn Hangup on line 2 07676 2 HangupCall called from [] 07678 2 Hanging up call... 07679 2 PlaySoundStop ok 07682 2 Waiting for a call... 07682 2 fnHangupCall end 09839 2 Hanging up call...(2) 09839 2 PlaySoundStop ok 09842 2 Waiting for a call... 09843 2 fnHangupCall end 09844 2 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROPModem answerred the call. I dialed ext. 120 to get to a maibox 00238 2 tapie callstate OFFERING 4329032 0 4 00238 2 tapie ring 1 06221 2 tapie ring 2 06221 2 Answer the call 06225 2 lineAnswer(4329032) => 1 06227 2 tapi Reply 1 0 06227 2 tapie callstate ACCEPTED 4329032 0 0 12212 2 tapie callstate CONNECTED 4329032,0,0 12213 2 WorkingModeTAPI= 12213 2 WorkingModeScript= 12216 2 [GreetingSelection] Evaluate [[$RV_DAY >= 1] and [$RV_DAY <= 5]] and [[[$RV_HOUR >= 9] and [$RV_HOUR <= 17]] 12217 2 RVreplace start: [[[$RV_DAY >= 1] and [$RV_DAY <= 5]] and [[[$RV_HOUR >= 9] and [$RV_HOUR <= 17]]] 12218 2 RVreplace end: [[[3 >= 1] and [3 <= 5]] and [[[16 >= 9] and [16 <= 17]]] 12221 2 .Eval([[3 >= 1] and [3 <= 5]] and [[[16 >= 9] and [16 <= 17]]) 12223 2 Error: 1032 12224 2 Eval Expr result:[[[3 >= 1] and [3 <= 5]] and [[[16 >= 9] and [16 <= 17]]] 12226 2 [Welcome1] Number Input 12228 2 [Welcome1] Playing (Welcome.wav) 18324 2 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Custom\Welcome.wav] 27660 2 tapie monitordigits 49 2 27664 2 LsGetNbrsPlayWelcMsg [1] 27847 2 PlaySoundStop ok 27849 2 [Welcome1] Number Input 1 28207 2 tapie monitordigits 50 2 28208 2 LsGetNbrsRxDigits [2] 28210 2 [Welcome1] Number Input 12 29345 2 tapie monitordigits 48 2 29346 2 LsGetNbrsRxDigits [0] 29347 2 [Welcome1] Number Input 120 29362 2 [0001] Playing Welcome Message 38437 2 PlaySoundStart ok [C:\PROGRAM FILES\VOICEGUIDE\data\VmWelc\0001.wav] 38439 2 [0001] Play welcome message 41758 2 Play End line[2] (id=829368) 41758 2 LsVmLm_PlayWelc EV_PLAY_FINISHED 47806 2 PlaySoundStart ok [C:\PROGRAM FILES\VOICEGUIDE\system\voice\beep1.wav] 48059 2 Play End line[2] (id=841761) 48060 2 LsVmLm_PlayWelc_Beep EV_PLAY_FINISHED 57139 2 RecSoundStart file[C:\PROGRAM FILES\VOICEGUIDE\data\VmSave\0001_0507160729_1_2_.wav] ok 57140 2 [0001] Recording Message 62162 2 LsVmLm_Rec EV_SILENCE_DETECTED 62164 2 Silence Detected 62222 2 LsVmLm_Rec EV_REC_FINISHED 62225 2 HangupCall called from [srvm] 62226 2 Hanging up call... 62227 2 PlaySoundStop ok 62230 2 fnHangupCall end 62244 2 tapie callstate IDLE 4329032 0 0 62244 2 WorkingMode@Idle= 62249 2 set EV_TIMEOUT_TIMETOREINITLINE 2 62250 2 tapi Reply 2 0 63364 2 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 63364 2 ReinitTelephony due to IDLE start 63368 2 tapic lineDeallocateCall(MainCall:4329032) 0 64676 2 lineOpen(2) => 0 64677 2 Waiting for a call... 64678 2 lineOpen(2)LineHandle=4328632 All the follow showed up after I click on “Hangup call” button. 07675 0 Btn Hangup on line 2 07676 2 HangupCall called from [] 07678 2 Hanging up call... 07679 2 PlaySoundStop ok 07682 2 Waiting for a call... 07682 2 fnHangupCall end 09839 2 Hanging up call...(2) 09839 2 PlaySoundStop ok 09842 2 Waiting for a call... 09843 2 fnHangupCall end 09844 2 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP Thank you. 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SupportTeam Report post Posted 05/12/2003 12:17 AM It looks like there are problems with the modem's wave drivers on your machine - Can you try using another modem or updating it's wave drivers? What version of Windows are you using? Also in you your Evaluate Expression module you should be using round brackets "(", not square brackets "[" - that is why you are getting the "Error: 1032" Share this post Link to post
Guest Alex Report post Posted 05/12/2003 02:33 AM It looks like there are problems with the modem's wave drivers on your machine - Can you try using another modem or updating it's wave drivers? What version of Windows are you using? Also in you your Evaluate Expression module you should be using round brackets "(", not square brackets "[" - that is why you are getting the "Error: 1032" I use Windows 98 2-nd edition along with your version 4.9.0. When I reboot the computer and activate the script the very first time i call in modem responds but with all that mentioned before delays. Share this post Link to post
SupportTeam Report post Posted 05/12/2003 05:31 AM I would strongly suggest trying another modem. We do tend to get many problem reports on USR modems... (this may be just because there are many of them out there) Share this post Link to post
