Strange Behavior - Crashing And Cutting Off Caller

[Guest Seth]

Hello,

 

We have been using voiceguide for a few months now and have had two recurring problems I have been unable to conquer. We are using voiceguide 5.2.1006 on a windows 2000 machine with a Dialogic 4 ISA card. The first is callers being cut off ONLY while recording a message in voicemail. When callers are cut off, it is not during a period of silence, it is mid sentence, either a few seconds into the message, or sometimes after a few sentences. There is no discernable pattern I have noticed, though it happens about 4 times a week. This does not happen only on cell phone calls, or weak signals; it happens on calls of every signal strength, to speakers who speak quickly normally, and slowly. The program does NOT crash when this happens. I have attached a log file which seems to indicate a disconnect, but the caller did not actually disconnect. The second problem is random crashing. Again, there is no pattern that I have observed which causes this to happen, rather it just happens intermittently (once every few days). The machine runs nothing besides an installation of win2k, the dialogic drivers, voiceguide, norton antivirus, and foobar2000 for call hold music (these problems occurred before foobar was installed.) In response, I am considering two measures - first upgrading to windows xp, as other customers seem to have had better success with your program in XP, and second just replacing the old computer. Do you think this is more likely a hardware or a software problem, and what course of action do you suggest?

 

Thank you,

Seth Goldman

[Guest Guest]

104719.47 5 Waiting for a call...

104719.48 5 LineHandle=65650

104719.52 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

104720.04 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE

104720.05 6 ScriptEventCode 9008 iLineState=900

104720.07 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

104720.09 6 ReinitTelephony due to IDLE

104720.11 6 tapic lineDeallocateCall(MainCall:65734) 0

104720.75 6 lineOpen(6)=>

104720.77 6 Waiting for a call...

104720.79 6 LineHandle=65871

104720.83 6 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

104723.35 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

104723.37 5 ScriptEventCode 9013 iLineState=900

104723.89 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

104723.91 6 ScriptEventCode 9013 iLineState=900

104909.25 0 sys cleanup Start

104909.27 0 sys cleanup End

105656.92 5 linedevstate 2048 0 0

105656.98 5 callstate OFFERING 65683 0 4

105657.00 5 No old processes from last call (could not obtain handle) 864, 1780

105657.02 5 Answer the call at 8/11/2004 10:56:57 AM

105657.04 5 lineAnswer(65683) => 65752

105657.11 5 callinfo CALLEDID

105657.15 5 callinfo ORIGIN

105657.18 5 ring 0

105657.78 5 callstate CONNECTED 65683,1,0

105657.79 5 WorkingModeTAPI@Connected=

105657.81 5 WorkingModeScript@Connected=

105657.83 5 Inband detection not enabled

105657.85 5 StartLoadedVgs at 8/11/2004 10:56:57 AM

105657.87 5 rv add [$RV_STARTTIME]{8/11/2004 10:56:57 AM}

105657.88 5 rv add [$RV_DEVICEID]{5}

105657.90 5 rv add [$RV_CIDNAME]{}

105657.92 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

105657.94 5 rv add [$RV_CIDNUMBER]{}

105657.97 5 tapi Reply (LineEvReply) ok 65752 0

105658.01 5 callinfo MONITORMODES

105658.03 5 TimeoutClear

105658.04 5 [Office Hours Check] Evaluate [((($RV_DAY >= 1) and ($RV_DAY <= 4)) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR < 13))) or $RV_LINEID = 8]

105658.06 5 RVreplace start: [((($RV_DAY >= 1) and ($RV_DAY <= 4)) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR < 13))) or $RV_LINEID = 8]

105658.08 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{8/11/2004 10:56:57 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

105658.10 5 .Eval((((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8)

105658.12 5 rv add [Office Hours Check_Input]{(((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8}

105658.13 5 rv add [Office Hours Check]{True}

105658.15 5 Eval Expr result:[True]

105658.17 5 TimeoutClear

105658.19 5 [Attend] Number Input

105658.21 5 [Attend] Playing (Attend.wav)

105658.63 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\Attend.wav]

105658.64 5 TimeoutClear

105658.70 5 wa(37412,57625500)

105658.73 5 callinfo MONITORMODES

105718.51 5 dtmf 1 (65683,49,2)

105718.53 5 ScriptEventCode 49 iLineState=1300

105718.54 5 LsGetNbrsPlayWelcMsg 1

105718.71 5 PlaySoundStop err=0

105718.73 5 [Attend] Number Input 1

105718.75 5 rv add [Attend]{1}

105718.97 5 TimeoutClear

105718.99 5 [Office] Number Input

105719.01 5 [Office] Playing (Staff.wav)

105719.36 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\Staff.wav]

105719.38 5 TimeoutClear

105719.43 5 wa(35048,59706500)

105719.47 5 callinfo MONITORMODES

105729.88 5 dtmf 1 (65683,49,2)

105729.90 5 ScriptEventCode 49 iLineState=1300

105729.92 5 LsGetNbrsPlayWelcMsg 1

105730.10 5 PlaySoundStop err=0

105730.12 5 [Office] Number Input 1

105730.14 5 rv add [Office]{1}

105730.31 5 TimeoutClear

105730.33 5 [WhoIs] Playing

105730.35 5 [WhoIs] Playing (Caller.wav)

105730.70 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\Caller.wav]

105730.72 5 TimeoutClear

105730.74 5 RunModule PLAY end

105730.79 5 wa(3176,60840100)

105730.82 5 callinfo MONITORMODES

105734.05 5 wb(60840100)

105734.16 5 Play End line[5] (id=608401)

105734.18 5 ScriptEventCode 8001 iLineState=1100

105734.20 5 LsPlayMsg EV_PLAY_FINISHED

105734.21 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

105734.23 5 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE

105734.25 5 ScriptEventCode 9002 iLineState=1101

105734.27 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

105734.34 5 TimeoutClear

105734.34 5 [Caller] Recording

105734.70 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

105734.71 5 TimeoutClear

105734.77 5 wa(179,61239700)

105734.80 5 callinfo MONITORMODES

105735.05 5 wb(61239700)

105735.16 5 Play End line[5] (id=612397)

105735.18 5 ScriptEventCode 8001 iLineState=1200

105735.19 5 LsRecPlayBeep EV_PLAY_FINISHED

105735.21 5 RVreplace start: [$RV_LINEID.wav]

105735.23 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{8/11/2004 10:56:57 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}

105735.25 5 RVreplace end: [5.wav]

105735.26 5 rv add [Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}

105735.59 5 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav] ok

105735.60 5 RecFile[C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105735.62 5 TimeoutSet 4 EV_TIMEOUT_GOTOMODULE

105739.66 5 Timer fired EV_TIMEOUT_GOTOMODULE

105739.68 5 ScriptEventCode 9002 iLineState=1201

105739.69 5 LsRecRecording EV_TIMEOUT_GOTOMODULE

105739.81 5 RecSoundStop ok

105739.83 5 rec length RV: Caller_RecLen100ms = 43

105739.85 5 rv add [Caller_RecLen100ms]{43}

105739.87 5 rv add [Caller_EndRecCause]{timeout}

105740.12 5 ScriptEventCode 8003 iLineState=5900

105740.19 5 TimeoutClear

105740.21 5 [CallDirect] Evaluate [$RV[Office]]

105740.23 5 RVreplace start: [$RV[Office]]

105740.24 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{8/11/2004 10:56:57 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}[Caller_RecLen100ms]{43}[Caller_EndRecCause]{timeout}

105740.26 5 RVreplace end: [1]

105740.28 5 .Eval(1)

105740.30 5 AddRVns [CallDirect_Input]{1}

105740.32 5 AddRVns [CallDirect]{1}

105740.34 5 Eval Expr result:[1]

105740.35 5 TimeoutClear

105740.38 5 TimeoutSet 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

105740.79 5 Timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

105740.80 5 ScriptEventCode 9012 iLineState=1900

105740.82 5 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

105740.84 5 TimeoutSet 20 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

105740.86 5 [Miriam] Announced Transfer to 111 (Generate)

105740.89 5 tapic lineGenerateDigits(65683,!,0) => 0

105741.61 5 generate LINEGENERATETERM_DONE

105741.63 5 TimeoutSet 1 EV_TAPI_GENERATE

105742.55 5 Timer fired EV_TAPI_GENERATE

105742.57 5 ScriptEventCode 9602 iLineState=1900

105742.59 5 LsXferStart EV_TAPI_GENERATE

105742.60 5 TimeoutSet 1 EV_HOOKFLASHFINISHED

105743.62 5 Timer fired EV_HOOKFLASHFINISHED

105743.64 5 ScriptEventCode 9200 iLineState=1905

105743.65 5 LsXferPlayVts EV_HOOKFLASHFINISHED

105743.69 5 tapic lineGenerateDigits(65683,111,0) => 0

105744.16 5 generate LINEGENERATETERM_DONE

105744.18 5 TimeoutSet 1 EV_TAPI_GENERATE

105745.11 5 Timer fired EV_TAPI_GENERATE

105745.12 5 ScriptEventCode 9602 iLineState=1905

105745.14 5 LsXferPlayVts EV_TAPI_GENERATE

105745.16 5 RVreplace start: [Announce.wav, $RV[Caller]]

105745.18 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{8/11/2004 10:56:57 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}[Caller_RecLen100ms]{43}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}

105745.20 5 RVreplace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105745.21 5 [Miriam] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav)

105745.86 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105745.88 5 TimeoutClear

105745.93 5 wa(6108,62326201)

105745.97 5 callinfo MONITORMODES

105752.14 5 wb(62326201)

105752.24 5 Play End line[5] (id=623262)

105752.26 5 ScriptEventCode 8001 iLineState=1906

105752.28 5 LsXferPlayAnn EV_PLAY_FINISHED

105752.30 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

105752.31 5 RVreplace start: [Announce.wav, $RV[Caller]]

105752.33 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{8/11/2004 10:56:57 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}[Caller_RecLen100ms]{43}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}

105752.35 5 RVreplace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105752.37 5 [Miriam] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav)

105752.92 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105752.93 5 TimeoutClear

105752.99 5 wa(6108,63042301)

105753.02 5 callinfo MONITORMODES

105759.19 5 wb(63042301)

105759.30 5 Play End line[5] (id=630423)

105759.31 5 ScriptEventCode 8001 iLineState=1906

105759.33 5 LsXferPlayAnn EV_PLAY_FINISHED

105759.35 5 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

105759.37 5 RVreplace start: [Announce.wav, $RV[Caller]]

105759.38 5 RVns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{8/11/2004 10:56:57 AM}[$RV_DEVICEID]{5}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((3 >= 1) and (3 <= 4)) and ((10 >= 9) and (10 < 17))) or (((3 = 5) or (3 = 7)) and ((10 >= 9) and (10 < 13))) or 5 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav}[Caller_RecLen100ms]{43}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}

105759.40 5 RVreplace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105759.42 5 [Miriam] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav)

105759.99 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Voicemail\Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\5.wav]

105800.01 5 TimeoutClear

105800.07 5 wa(6108,63747301)

105800.10 5 callinfo MONITORMODES

105800.15 5 dtmf 1 (65683,49,2)

105800.16 5 ScriptEventCode 49 iLineState=1906

105800.18 5 LsXferPlayAnn 1

105800.20 5 rv add [Miriam]{1}

105800.22 5 TimeoutSet 1 EV_PLAY_FINISHED

105800.39 5 PlaySoundStop err=0

105801.46 5 Timer fired EV_PLAY_FINISHED

105801.47 5 ScriptEventCode 8001 iLineState=1906

105801.49 5 LsXferPlayAnn EV_PLAY_FINISHED

105801.52 5 ScriptEventCode 9602 iLineState=1906

105801.54 5 LsXferPlayAnn EV_TAPI_GENERATE

105801.54 5 PlayFinishCause=CallAccepted

105801.56 5 Success path not defined - hanging up (iXferType=1)

105801.59 5 TimeoutSet 1 EV_TIMEOUT_HANGUP

105802.61 5 Timer fired EV_TIMEOUT_HANGUP

105802.63 5 ScriptEventCode 9001 iLineState=1906

105802.64 5 LsXferPlayAnn EV_TIMEOUT_HANGUP

105802.66 5 rv add [Hangup Time]{8/11/2004 10:58:02 AM}

105802.68 5 Hanging up call...

105802.75 5 RecSoundStop ok

105802.82 5 PlaySoundStop err=0

105802.84 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

105802.98 5 fnHangupCall end

105803.02 5 linedevstate 2048 0 0

105803.05 5 callstate IDLE 65683 0 0

105803.07 5 WorkingMode@Idle=

105803.10 5 TimeoutClear

105803.16 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

105803.19 5 tapi Reply (LineEvReply) ok 65854 0

105804.11 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

105804.13 5 ScriptEventCode 9008 iLineState=900

105804.14 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

105804.16 5 ReinitTelephony due to IDLE

105804.18 5 tapic lineDeallocateCall(MainCall:65683) 0

105804.89 5 lineOpen(5)=>

105804.91 5 Waiting for a call...

105804.93 5 LineHandle=66006

105804.97 5 TimeoutSet 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

105808.00 5 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

105808.01 5 ScriptEventCode 9013 iLineState=900

[SupportTeam]

being cut off ONLY while recording a message in voicemail.

That would be due to Dialogic card mistakenly detecting a disconnect tone during the person speaking. This fix this you'll need to specify the frequencies & cadence of the busy tone more tightly and increase the number or 'cadences' or times that the disconnect on/off tone pattern must be heard by the Dialogic card before it decides that it hears the disconnect tone.

I have attached a log file which seems to indicate a disconnect, but the caller did not actually disconnect.

The trace seems to show a successful announced transfer.

The machine runs nothing besides an installation of win2k, the dialogic drivers, voiceguide, norton antivirus, and foobar2000 for call hold music (these problems occurred before foobar was installed.) In response, I am considering two measures - first upgrading to windows xp, as other customers seem to have had better success with your program in XP, and second just replacing the old computer. Do you think this is more likely a hardware or a software problem, and what course of action do you suggest?

What is the error message displayed when the problem occurs?

[Guest Seth]

Hello again, and thank you for your reply.

 

First, I seem to have pasted the wrong log into my last message, my apologies.

I reformatted, and installed winXP Pro on the same hardware. The random crashing hasn't happened yet (though this is only the second day of operation) os I'm hoping that problem is resolved. However, callers are getting cut off while leaving a message, just as before. I've attached two abbreviated voicemails and the log which matches the last of the two (logging was not enabled when the first was left). I tried using cooledit to identify a symptom, but it seems both callers were cut off while speaking. I've also included my dialogic/4 settings, both the PBXpert config settings and the TAPI .txt export. Any help would be greatly appreciated.

 

Thanks,

Seth Goldman

 

 

The hangup is around 100147.03. It says silence is the reason for hangup, but from the wavfile that was clearly not the case.

 

 

095955.52 6 linedevstate 2048 0 0

095955.59 6 callstate OFFERING 66441 0 4

095955.61 6 No old processes from last call (could not obtain handle) 2848, 1896

095955.63 6 Answer the call at 8/13/2004 9:59:55 AM

095955.65 6 lineAnswer(66441) => 66458

095955.73 6 callinfo CALLEDID

095955.77 6 callinfo ORIGIN

095955.81 6 ring 0

095956.35 6 callstate CONNECTED 66441 1 0

095956.37 6 callstate CONNECTED 66441,1,0

095956.39 6 WorkingModeTAPI@Connected=

095956.41 6 WorkingModeScript@Connected=

095956.43 6 Inband detection not enabled

095956.45 6 StartLoadedVgs at 8/13/2004 9:59:56 AM

095956.47 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}

095956.49 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}

095956.51 6 rv add [$RV_STARTTIME]{8/13/2004 9:59:56 AM}

095956.53 6 rv add [$RV_DEVICEID]{6}

095956.55 6 rv add [$RV_CIDNAME]{}

095956.57 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

095956.58 6 rv add [$RV_CIDNUMBER]{}

095956.62 6 tapi Reply (LineEvReply) ok 66458 0

095956.66 6 callinfo MONITORMODES

095956.73 6 timer clear

095956.75 6 [Office Hours Check] Evaluate [((($RV_DAY >= 1) and ($RV_DAY <= 4)) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR < 13))) or $RV_LINEID = 8]

095956.77 6 rv replace start: [((($RV_DAY >= 1) and ($RV_DAY <= 4)) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR < 13))) or $RV_LINEID = 8]

095956.79 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

095956.81 6 .Eval((((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8)

095956.82 6 rv add [Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}

095956.85 6 rv add [Office Hours Check]{True}

095956.86 6 Eval Expr result:[True]

095956.88 6 timer clear

095956.91 6 [Attend] Number Input

095956.92 6 [Attend] Playing (Attend.wav)

095956.94 6 play set playid=390281

095957.44 6 PlaySoundStart ok [Attend.wav]

095957.45 6 timer clear

095957.51 6 wa(37412,39028100)

095957.55 6 callinfo MONITORMODES

100015.83 6 dtmf 1 (66441,49,2)

100015.85 6 ScriptEventCode 49 iLineState=1300

100015.87 6 LsGetNbrsPlayWelcMsg 1

100016.05 6 PlaySoundStop err=0

100016.07 6 [Attend] Number Input 1

100016.09 6 rv add [Attend]{1}

100016.29 6 timer clear

100016.31 6 [Office] Number Input

100016.33 6 [Office] Playing (Staff.wav)

100016.35 6 play set playid=409689

100016.75 6 PlaySoundStart ok [staff.wav]

100016.77 6 timer clear

100016.83 6 wa(35048,40968900)

100016.87 6 callinfo MONITORMODES

100026.48 6 dtmf 1 (66441,49,2)

100026.50 6 ScriptEventCode 49 iLineState=1300

100026.52 6 LsGetNbrsPlayWelcMsg 1

100026.71 6 PlaySoundStop err=0

100026.72 6 [Office] Number Input 1

100026.74 6 rv add [Office]{1}

100026.95 6 timer clear

100026.96 6 [WhoIs] Playing

100026.98 6 [WhoIs] Playing (Caller.wav)

100027.00 6 play set playid=420344

100027.41 6 PlaySoundStart ok [Caller.wav]

100027.43 6 timer clear

100027.45 6 RunModule PLAY end

100027.52 6 wa(3176,42034400)

100027.55 6 callinfo MONITORMODES

100030.78 6 wb(42034400)

100030.90 6 play end current play (playid=420344)

100030.92 6 ScriptEventCode 8001 iLineState=1100

100030.94 6 LsPlayMsg EV_PLAY_FINISHED

100030.95 6 timer set 10 EV_TIMEOUT_HANGUP

100030.97 6 timer set 0 EV_TIMEOUT_GOTOMODULE

100030.99 6 ScriptEventCode 9002 iLineState=1101

100031.01 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

100031.07 6 timer clear

100031.09 6 [Caller] Recording

100031.11 6 play set playid=424450

100031.52 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

100031.54 6 timer clear

100031.59 6 wa(179,42445000)

100031.63 6 callinfo MONITORMODES

100031.88 6 wb(42445000)

100032.00 6 play end current play (playid=424450)

100032.02 6 ScriptEventCode 8001 iLineState=1200

100032.04 6 LsRecPlayBeep EV_PLAY_FINISHED

100032.06 6 rv replace start: [$RV_LINEID.wav]

100032.08 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}

100032.10 6 rv replace end: [6.wav]

100032.12 6 rv add [Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}

100032.48 6 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav] ok

100032.51 6 RecFile[C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100032.52 6 timer set 4 EV_TIMEOUT_GOTOMODULE

100036.58 6 timer fired EV_TIMEOUT_GOTOMODULE

100036.60 6 ScriptEventCode 9002 iLineState=1201

100036.62 6 LsRecRecording EV_TIMEOUT_GOTOMODULE

100036.74 6 RecSoundStop ok

100036.77 6 rec length RV: Caller_RecLen100ms = 44

100036.78 6 rv add [Caller_RecLen100ms]{44}

100036.81 6 rv add [Caller_EndRecCause]{timeout}

100037.05 6 ScriptEventCode 8003 iLineState=5900

100037.13 6 timer clear

100037.14 6 [CallDirect] Evaluate [$RV[Office]]

100037.16 6 rv replace start: [$RV[Office]]

100037.18 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}

100037.20 6 rv replace end: [1]

100037.22 6 .Eval(1)

100037.24 6 AddRVns [CallDirect_Input]{1}

100037.26 6 AddRVns [CallDirect]{1}

100037.28 6 Eval Expr result:[1]

100037.30 6 timer clear

100037.32 6 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

100037.75 6 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

100037.77 6 ScriptEventCode 9012 iLineState=1900

100037.79 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

100037.81 6 timer set 20 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

100037.83 6 [Miriam] Announced Transfer to 111 (Generate)

100037.86 6 tapic lineGenerateDigits(66441,!,0) => 0

100038.58 6 generate LINEGENERATETERM_DONE

100038.60 6 timer set 1 EV_TAPI_GENERATE

100039.52 6 timer fired EV_TAPI_GENERATE

100039.54 6 ScriptEventCode 9602 iLineState=1900

100039.56 6 LsXferStart EV_TAPI_GENERATE

100039.58 6 timer set 1 EV_HOOKFLASHFINISHED

100040.61 6 timer fired EV_HOOKFLASHFINISHED

100040.63 6 ScriptEventCode 9200 iLineState=1905

100040.64 6 LsXferPlayVts EV_HOOKFLASHFINISHED

100040.68 6 tapic lineGenerateDigits(66441,111,0) => 0

100041.16 6 generate LINEGENERATETERM_DONE

100041.18 6 timer set 1 EV_TAPI_GENERATE

100042.12 6 timer fired EV_TAPI_GENERATE

100042.14 6 ScriptEventCode 9602 iLineState=1905

100042.16 6 LsXferPlayVts EV_TAPI_GENERATE

100042.18 6 rv replace start: [Announce.wav, $RV[Caller]]

100042.20 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}

100042.21 6 rv replace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100042.23 6 [Miriam] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav)

100042.26 6 play set playid=435596

100042.99 6 PlaySoundStart ok [Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100043.01 6 timer clear

100043.07 6 wa(6132,43559601)

100043.11 6 callinfo MONITORMODES

100049.32 6 wb(43559601)

100049.43 6 play end current play (playid=435596)

100049.45 6 ScriptEventCode 8001 iLineState=1906

100049.47 6 LsXferPlayAnn EV_PLAY_FINISHED

100049.49 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

100049.51 6 rv replace start: [Announce.wav, $RV[Caller]]

100049.53 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}

100049.55 6 rv replace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100049.57 6 [Miriam] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav)

100049.59 6 play set playid=442927

100050.21 6 PlaySoundStart ok [Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100050.23 6 timer clear

100050.29 6 wa(6132,44292701)

100050.32 6 callinfo MONITORMODES

100056.54 6 wb(44292701)

100056.65 6 play end current play (playid=442927)

100056.67 6 ScriptEventCode 8001 iLineState=1906

100056.69 6 LsXferPlayAnn EV_PLAY_FINISHED

100056.71 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

100056.73 6 rv replace start: [Announce.wav, $RV[Caller]]

100056.75 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}

100056.77 6 rv replace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100056.79 6 [Miriam] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav)

100056.81 6 play set playid=450147

100057.44 6 PlaySoundStart ok [Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100057.46 6 timer clear

100057.52 6 wa(6132,45014701)

100057.56 6 callinfo MONITORMODES

100103.76 6 wb(45014701)

100103.88 6 play end current play (playid=450147)

100103.90 6 ScriptEventCode 8001 iLineState=1906

100103.92 6 LsXferPlayAnn EV_PLAY_FINISHED

100103.95 6 tapic lineGenerateDigits(66441,!,0) => 0

100104.67 6 generate LINEGENERATETERM_DONE

100104.68 6 timer set 1 EV_TAPI_GENERATE

100105.61 6 timer fired EV_TAPI_GENERATE

100105.63 6 ScriptEventCode 9602 iLineState=1906

100105.65 6 LsXferPlayAnn EV_TAPI_GENERATE

100105.67 6 eng PlayFinishCause=CallAcceptWaitTimedOut

100105.69 6 voicemail used: Scripted

100105.71 6 stack idx=1

100105.73 6 rv add [scriptStart_Time]{8/13/2004 10:01:05 AM}

100105.75 6 rv add [scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\Voicemail\AutoAttendant reverse.vgs}

100105.77 6 rv add [scriptStart_CalledFrom_Module]{Miriam}

100105.79 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgs at idx=5

100105.80 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}

100105.83 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\system\vm}

100105.84 6 rv add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}

100105.86 6 rv add [PathDataVm]{C:\Program Files\VoiceGuide\data\}

100105.88 6 rv add [PathVgSys]{C:\Program Files\VoiceGuide\system\}

100105.90 6 rv add [vmbId]{01}

100105.92 6 eng Going down Timeout path (iXferType=1)

100105.94 6 timer clear

100105.96 6 [VmLmStart] Running vb script:[VmLmHangup.vgs]

100147.69 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=6

100147.73 6 tapi Reply (LineEvReply) ok 65607 0

100147.75 6 timer clear

100147.77 6 [VmLmHangup_ForwardLastMsg] Running VB Script...

100147.79 6 rv replace start (strlen>500)

100147.81 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 9:59:56 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((9 >= 9) and (9 < 17))) or (((5 = 5) or (5 = 7)) and ((9 >= 9) and (9 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{1}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{1}[CallDirect]{1}[scriptStart_Time]{8/13/2004 10:01:05 AM}[scriptStart_CalledFrom_Script]{C:\Program Files\VoiceGuide\Scripts\Voicemail\AutoAttendant reverse.vgs}[scriptStart_CalledFrom_Module]{Miriam}[scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}[scriptPath]{C:\Program Files\VoiceGuide\system\vm}[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[vmbId]{01}[Key_VmLmStopRecAndPlay]{1}[Key_VmLmDelRecRecAgain]{2}[Key_VmLm

aveAndPlayGreeting]{3}[Key_VmLmDeleteGoGroupPrevious]{4}[Key_VmLmDeleteAndPlayGr

eting]{5}[Key_VmLmDeleteGoGroupNext]{6}[Key_VmLmSaveGoVmLogin]{8}[Key_VmLmSaveVm

xit]{0}[Key_VmLmSaveGoLmRecMsgMenu]{#}[RecMessage]{}[VmbWelcMsg]{C:\Program Files\VoiceGuide\data\VmWelc\01.wav}[VmLmRecFilename]{01_0813100124_1_6__.wav}[MsgLenMax]{120}[Vmb_Name]

Miriam}[VmLmRec]{C:\Program Files\VoiceGuide\data\VmSave\01_0813100124_1_6__.wav}[VmLmRec_RecLen100ms]{181}[VmLmRec_EndRecCause]{sil

nce}[Hangup Time]{8/13/2004 10:01:47 AM}

100147.89 6 eng copy of script ran: vbs_6_3.vbs

100147.96 6 Run Script waiting... (shellid=2940, process=1896)

100147.99 6 timer set 1 EV_TIMEOUT_CHECKONSTATE

100148.35 0 cl Vm_VmbConfig_Get 01, MsgLenMin

100148.37 6 vm RecLen100ms=181, MinLength for VMB01=1

100148.39 6 cl Vm_Event 6, FORWARD, 01, C:\Program Files\VoiceGuide\data\VmSave\01_0813100124_1_6__.wav, ,

100148.42 6 vm frwrd vmb 01

100148.44 6 rv add [VoicemailMessage01]{C:\Program Files\VoiceGuide\data\VmSave\01_0813100124_1_6__.wav}

100148.46 6 AddRVns [VoicemailMessage]{C:\Program Files\VoiceGuide\data\VmSave\01_0813100124_1_6__.wav}

100148.48 6 vm frwrd vmb 01 end

100148.50 6 cl Vm_Event 6, MSG_NEW, 01, , ,

100148.53 0 DialListDB_AddCall '6311', 0, 0, 0, , 6,7,8, 1, , MSGLAMP, , , 2, 0, 0, ESCALATION:

100148.65 6 VBScript started [wscript "C:\Program Files\VoiceGuide\data\vbs_6_vm_msglamp_on_040813100148.vbs" //I //T:3600]

100148.67 6 vm msglamp_on ok

100148.71 6 cl Run_ResultReturn >>success<<

100148.73 6 rv add [VmLmHangup_ForwardLastMsg_ResultReturn]{success}

100148.76 6 path {success} not found

100148.79 6 cl module's runwait=1, WavPlayHasNowFinished=0

100148.83 6 rv add [Hangup Time]{8/13/2004 10:01:48 AM}

100148.85 6 Hanging up call... [Run_ResultReturn - no path match (same vgm)]

100148.88 6 HangupCall_Common Mode=AfterHangupRun

100148.92 6 ReinitTelephony due to IDLE

100148.97 6 tapic lineDeallocateCall(MainCall:66441) 0

100149.23 7 dial [46,6311,0,0,2359,,,6,7,8,,1,NONE,MSGLAMP,NONE,none,10,0,0,,none]

100149.26 0 dial callque update id=46 next call time 0408131003

100149.29 0 dial callque DB update returned

100149.31 7 dial found entry: tel[6311] ann[NONE] vgs[MSGLAMP] am[NONE]

100149.37 7 Dialing: 6311

100149.40 7 MakeCall => 65846

100149.42 7 timer set 10 EV_TIMEOUT_MAKECALL_NORESPONSE

100149.43 7 TapiCbTrigSet 65846 7002

100149.49 0 dial start any summary:|6:hc>0|7:dial=0|8:idx=0|9:idx=0|

100150.09 6 lineOpen(6)=>

100150.11 6 Waiting for a call...

100150.13 6 LineHandle=66188

100150.16 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

100150.36 7 tapi Reply (LineEvReply) ok 65846 0

100150.38 7 TapiCbTrigClear

100150.41 7 linedevstate 2048 0 0

100150.45 7 callstate DIALTONE 66494 0 0

100150.48 7 callstate DIALING 66494 0 0

100150.52 7 callstate PROCEEDING 66494 0 0

100150.57 7 callinfo CALLEDID

100150.61 7 callinfo REASON

100150.73 7 Lev_CallerID [0000,,6311]

100150.75 7 rv add [DNIS]{6311}

100150.80 7 callinfo ORIGIN

100150.84 0 dial start any summary:|6:rdy=0|7:hc>0|8:idx=0|9:idx=0|

100151.89 0 dial start any summary:|6:rdy=0|7:hc>0|8:idx=0|9:idx=0|

100152.95 0 dial start any summary:|6:rdy=0|7:hc>0|8:idx=0|9:idx=0|

100153.52 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

100153.54 6 ScriptEventCode 9013 iLineState=900

100157.91 6 linedevstate 2048 0 0

100157.00 6 callstate OFFERING 66342 0 4

100158.02 6 No old processes from last call (could not obtain handle) 3716, 1896

100158.04 6 Answer the call at 8/13/2004 10:01:58 AM

100158.05 6 lineAnswer(66342) => 66069

100158.14 6 callinfo CALLEDID

100158.18 6 callinfo ORIGIN

100158.21 6 ring 0

100158.76 6 callstate CONNECTED 66342 1 0

100158.78 6 callstate CONNECTED 66342,1,0

100158.80 6 WorkingModeTAPI@Connected=

100158.82 6 WorkingModeScript@Connected=

100158.84 6 Inband detection not enabled

100158.86 6 StartLoadedVgs at 8/13/2004 10:01:58 AM

100158.88 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}

100158.89 6 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}

100158.92 6 rv add [$RV_STARTTIME]{8/13/2004 10:01:58 AM}

100158.94 6 rv add [$RV_DEVICEID]{6}

100158.96 6 rv add [$RV_CIDNAME]{}

100158.98 6 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

100158.00 6 rv add [$RV_CIDNUMBER]{}

100159.04 6 tapi Reply (LineEvReply) ok 66069 0

100159.08 6 callinfo MONITORMODES

100159.10 6 timer clear

100159.12 6 [Office Hours Check] Evaluate [((($RV_DAY >= 1) and ($RV_DAY <= 4)) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR < 13))) or $RV_LINEID = 8]

100159.13 6 rv replace start: [((($RV_DAY >= 1) and ($RV_DAY <= 4)) and (($RV_HOUR >= 9) and ($RV_HOUR < 17))) or ((($RV_DAY = 5) or ($RV_DAY = 7)) and (($RV_HOUR >= 9) and ($RV_HOUR < 13))) or $RV_LINEID = 8]

100159.15 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 10:01:58 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

100159.17 6 .Eval((((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8)

100159.20 6 rv add [Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8}

100159.21 6 rv add [Office Hours Check]{True}

100159.23 6 Eval Expr result:[True]

100159.26 6 timer clear

100159.28 6 [Attend] Number Input

100159.30 6 [Attend] Playing (Attend.wav)

100159.31 6 play set playid=512647

100159.79 6 PlaySoundStart ok [Attend.wav]

100159.81 6 timer clear

100159.86 6 wa(37412,51264700)

100159.91 6 callinfo MONITORMODES

100201.66 6 dtmf 1 (66342,49,2)

100201.68 6 ScriptEventCode 49 iLineState=1300

100201.70 6 LsGetNbrsPlayWelcMsg 1

100201.89 6 PlaySoundStop err=0

100201.91 6 [Attend] Number Input 1

100201.93 6 rv add [Attend]{1}

100202.17 6 timer clear

100202.19 6 [Office] Number Input

100202.21 6 [Office] Playing (Staff.wav)

100202.23 6 play set playid=515571

100202.64 6 PlaySoundStart ok [staff.wav]

100202.66 6 timer clear

100202.72 6 wa(35048,51557100)

100202.76 6 callinfo MONITORMODES

100202.78 7 timer fired EV_TIMEOUT_MAKECALL_NORESPONSE

100202.80 7 ScriptEventCode 9020 iLineState=5200

100202.82 7 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

100202.84 0 dial callque delete id=46

100202.86 7 rv add [Hangup Time]{8/13/2004 10:02:02 AM}

100202.88 7 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

100202.99 7 RecSoundStop ok

100203.07 7 PlaySoundStop err=0

100203.09 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

100203.17 7 Waiting for a call...

100203.19 7 fnHangupCall end

100203.28 7 linedevstate 2048 0 0

100203.31 7 callstate IDLE 66494 0 0

100203.34 7 WorkingMode@Idle=

100203.35 7 timer clear

100203.37 7 LineState(iLineId).iVgsIdx = 0

100203.39 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

100203.44 7 tapi Reply (LineEvReply) ok 66513 0

100203.88 6 dtmf 4 (66342,52,2)

100203.90 6 ScriptEventCode 52 iLineState=1300

100203.93 6 LsGetNbrsPlayWelcMsg 4

100204.11 6 PlaySoundStop err=0

100204.13 6 [Office] Number Input 4

100204.14 6 rv add [Office]{4}

100204.38 6 timer clear

100204.40 6 [WhoIs] Playing

100204.43 6 [WhoIs] Playing (Caller.wav)

100204.43 6 play set playid=517774

100204.84 6 PlaySoundStart ok [Caller.wav]

100204.86 6 timer clear

100204.88 6 RunModule PLAY end

100204.93 6 wa(3176,51777400)

100204.98 6 callinfo MONITORMODES

100205.30 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

100205.30 7 ScriptEventCode 9008 iLineState=900

100205.32 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

100205.35 7 ReinitTelephony due to IDLE

100205.38 7 tapic lineDeallocateCall(MainCall:66494) 0

100206.18 7 lineOpen(7)=>

100206.20 7 Waiting for a call...

100206.21 7 LineHandle=66154

100206.26 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

100206.46 0 dial start any summary:|6:hc>0|7:rdy=0|8:idx=0|9:idx=0|

100207.51 0 dial start any summary:|6:hc>0|7:rdy=0|8:idx=0|9:idx=0|

100208.20 6 wb(51777400)

100208.32 6 play end current play (playid=517774)

100208.34 6 ScriptEventCode 8001 iLineState=1100

100208.36 6 LsPlayMsg EV_PLAY_FINISHED

100208.37 6 timer set 10 EV_TIMEOUT_HANGUP

100208.40 6 timer set 0 EV_TIMEOUT_GOTOMODULE

100208.42 6 ScriptEventCode 9002 iLineState=1101

100208.44 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

100208.47 6 timer clear

100208.49 6 [Caller] Recording

100208.51 6 play set playid=521850

100208.91 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

100208.92 6 timer clear

100208.98 6 wa(179,52185000)

100209.02 6 callinfo MONITORMODES

100209.07 0 dial start any summary:|6:hc>0|7:rdy=0|8:idx=0|9:idx=0|

100209.27 6 wb(52185000)

100209.39 6 play end current play (playid=521850)

100209.41 6 ScriptEventCode 8001 iLineState=1200

100209.43 6 LsRecPlayBeep EV_PLAY_FINISHED

100209.45 6 rv replace start: [$RV_LINEID.wav]

100209.47 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 10:01:58 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{4}

100209.49 6 rv replace end: [6.wav]

100209.51 6 rv add [Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}

100209.89 6 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav] ok

100209.91 6 RecFile[C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100209.92 6 timer set 4 EV_TIMEOUT_GOTOMODULE

100210.12 0 dial start any summary:|6:hc>0|7:rdy=0|8:idx=0|9:idx=0|

100210.95 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

100210.96 7 ScriptEventCode 9013 iLineState=900

100213.98 6 timer fired EV_TIMEOUT_GOTOMODULE

100213.00 6 ScriptEventCode 9002 iLineState=1201

100214.02 6 LsRecRecording EV_TIMEOUT_GOTOMODULE

100214.15 6 RecSoundStop ok

100214.16 6 rec length RV: Caller_RecLen100ms = 44

100214.19 6 rv add [Caller_RecLen100ms]{44}

100214.21 6 rv add [Caller_EndRecCause]{timeout}

100214.45 6 ScriptEventCode 8003 iLineState=5900

100214.53 6 timer clear

100214.55 6 [CallDirect] Evaluate [$RV[Office]]

100214.57 6 rv replace start: [$RV[Office]]

100214.59 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 10:01:58 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{4}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}

100214.61 6 rv replace end: [4]

100214.63 6 .Eval(4)

100214.65 6 AddRVns [CallDirect_Input]{4}

100214.67 6 AddRVns [CallDirect]{4}

100214.69 6 Eval Expr result:[4]

100214.71 6 timer clear

100214.73 6 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

100215.15 6 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

100215.17 6 ScriptEventCode 9012 iLineState=1900

100215.19 6 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

100215.20 6 timer set 20 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

100215.22 6 [Rabbi] Announced Transfer to 151 (Generate)

100215.26 6 tapic lineGenerateDigits(66342,!,0) => 0

100215.98 6 generate LINEGENERATETERM_DONE

100216.00 6 timer set 1 EV_TAPI_GENERATE

100216.92 6 timer fired EV_TAPI_GENERATE

100216.94 6 ScriptEventCode 9602 iLineState=1900

100216.96 6 LsXferStart EV_TAPI_GENERATE

100216.98 6 timer set 1 EV_HOOKFLASHFINISHED

100218.00 6 timer fired EV_HOOKFLASHFINISHED

100218.02 6 ScriptEventCode 9200 iLineState=1905

100218.04 6 LsXferPlayVts EV_HOOKFLASHFINISHED

100218.09 6 tapic lineGenerateDigits(66342,151,0) => 0

100218.55 6 generate LINEGENERATETERM_DONE

100218.57 6 timer set 1 EV_TAPI_GENERATE

100219.51 6 timer fired EV_TAPI_GENERATE

100219.53 6 ScriptEventCode 9602 iLineState=1905

100219.55 6 LsXferPlayVts EV_TAPI_GENERATE

100219.57 6 rv replace start: [Announce.wav, $RV[Caller]]

100219.59 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 10:01:58 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{4}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{4}[CallDirect]{4}

100219.61 6 rv replace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100219.63 6 [Rabbi] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav)

100219.64 6 play set playid=532986

100220.38 6 PlaySoundStart ok [Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100220.40 6 timer clear

100220.46 6 wa(6132,53298601)

100220.50 6 callinfo MONITORMODES

100226.70 6 wb(53298601)

100226.82 6 play end current play (playid=532986)

100226.84 6 ScriptEventCode 8001 iLineState=1906

100226.86 6 LsXferPlayAnn EV_PLAY_FINISHED

100226.87 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

100226.90 6 rv replace start: [Announce.wav, $RV[Caller]]

100226.92 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 10:01:58 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{4}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{4}[CallDirect]{4}

100226.93 6 rv replace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100226.95 6 [Rabbi] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav)

100226.98 6 play set playid=540317

100227.60 6 PlaySoundStart ok [Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100227.62 6 timer clear

100227.68 6 wa(6132,54031701)

100227.72 6 callinfo MONITORMODES

100233.93 6 wb(54031701)

100234.04 6 play end current play (playid=540317)

100234.06 6 ScriptEventCode 8001 iLineState=1906

100234.08 6 LsXferPlayAnn EV_PLAY_FINISHED

100234.10 6 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

100234.12 6 rv replace start: [Announce.wav, $RV[Caller]]

100234.14 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Voicemail}[$RV_STARTTIME]{8/13/2004 10:01:58 AM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[Office Hours Check_Input]{(((5 >= 1) and (5 <= 4)) and ((10 >= 9) and (10 < 17))) or (((5 = 5) or (5 = 7)) and ((10 >= 9) and (10 < 13))) or 6 = 8}[Office Hours Check]{True}[Attend]{1}[Office]{4}[Caller]{C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav}[Caller_RecLen100ms]{44}[Caller_EndRecCause]{timeout}[CallDirect_Inpu

]{4}[CallDirect]{4}

100234.16 6 rv replace end: [Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100234.18 6 [Rabbi] Playing (Announce.wav, C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav)

100234.20 6 play set playid=547537

100234.83 6 PlaySoundStart ok [Announce.wav,C:\Program Files\VoiceGuide\Scripts\Voicemail\6.wav]

100234.84 6 timer clear

100234.90 6 wa(6132,54753701)

100234.94 6 callinfo MONITORMODES

100238.46 6 dtmf 1 (66342,49,2)

100238.48 6 ScriptEventCode 49 iLineState=1906

100238.50 6 LsXferPlayAnn 1

100238.52 6 rv add [Rabbi]{1}

100238.54 6 timer set 1 EV_PLAY_FINISHED

100238.73 6 PlaySoundStop err=0

100239.82 6 timer fired EV_PLAY_FINISHED

100239.84 6 ScriptEventCode 8001 iLineState=1906

100239.86 6 LsXferPlayAnn EV_PLAY_FINISHED

100239.89 6 ScriptEventCode 9602 iLineState=1906

100239.91 6 LsXferPlayAnn EV_TAPI_GENERATE

100239.91 6 eng PlayFinishCause=CallAccepted

100239.93 6 eng Success path not defined - hanging up (iXferType=1)

100239.96 6 timer set 1 EV_TIMEOUT_HANGUP

100240.98 6 timer fired EV_TIMEOUT_HANGUP

100240.00 6 ScriptEventCode 9001 iLineState=1906

100241.02 6 LsXferPlayAnn EV_TIMEOUT_HANGUP

100241.04 6 rv add [Hangup Time]{8/13/2004 10:02:41 AM}

100241.06 6 Hanging up call...

100241.14 6 RecSoundStop ok

100241.21 6 PlaySoundStop err=0

100241.23 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

100241.39 6 fnHangupCall end

100241.44 6 linedevstate 2048 0 0

100241.48 6 callstate IDLE 66342 0 0

100241.50 6 WorkingMode@Idle=

100241.52 6 timer clear

100241.58 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

100241.62 6 tapi Reply (LineEvReply) ok 65864 0

100242.54 6 timer fired EV_TIMEOUT_TIMETOREINITLINE

100242.55 6 ScriptEventCode 9008 iLineState=900

100242.57 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

100242.59 6 ReinitTelephony due to IDLE

100242.62 6 tapic lineDeallocateCall(MainCall:66342) 0

100243.39 6 lineOpen(6)=>

100243.41 6 Waiting for a call...

100243.43 6 LineHandle=66086

100243.47 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

100243.88 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

100244.95 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

100246.02 0 dial start any summary:|6:rdy=0|7:idx=0|8:idx=0|9:idx=0|

100246.52 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

100246.55 6 ScriptEventCode 9013 iLineState=900

VMcut.zip

[Guest Seth]

My dialogic PBXpert settings are attached to this post. Not - there is no formal disconnect tone sent by the PBX, a Toshiba DK-16. Only the busy signal or a loop current drop indicates hangup.

tw_16.prm

[SupportTeam]

If the end of recording is made due to a false detection of Silence then you should change the VG.INI file's silence detection settings.

 

Please see the SilenceDetectLength and SilenceDetectLevel settings in VG.INI file.

[Guest Seth]

I have adjusted the silence sensitivity from the previous value, 10, down to 3. I will post again if this does not fix the problem. Thank you for your suggestion.

[Guest Seth]

I readjusted the silence detect level to 1, to maximum sensitivity, to make sure there were no false hangups. In testing, however, I was able to create a false hangup consistently when speakin softly, but not unrealistically so, into either a cellphone, or landline. The logs continue to indicate "silence", as before, as the reason for ending the call. The silence length is still set to three seconds. I've attached a few sample voicemails, one of which has a fairly loud sound less than three seconds before it hangs up. This does not seem to be simply a sensitivity problem. What do you think?

cutoffs.zip

[Guest Seth]

If I am not able to resolve this false silence reporting, I'd like to disable silence monitoring only in the voicemail recording module (I'd still like to monitor while callers are elsewhere in the script), so I don't want to simply change SilenceDetectLevel to 0. If you have no other solution, can you send me a modified VM script which does not listen for silence?

 

Thank you

[SupportTeam]

If you are using the Enterprise version of VoiceGuide then you can modify the voicemail scripts directly (see in VG's \system\vm\ subdirectory), turning off silence detection by setting the SilenceDetectLvl result variable to 0 - see: http://www.voiceguide.com/vghelp/html/modRecord.htm

 

Further looking at the trace we can see that it is the Dialogic card's silence detection that is at fault here - not VoiceGuide's own silence detection though.

 

You can disable VoiceGuide's reaction to Dialogic's silence detection by setting the following in the [PlayRecordConfig] section of VG.INI file:

 

SilenceDetectDialogic=off

 

and then restarting VoiceGuide.

 

Dialogic's silence detection settings are usually configurable using the .PRM file - please refer to Dialogic documentation for more info on this.