Guest fsoudbakhsh Report post Posted 08/23/2004 04:23 AM However I have 0 “ring before answering inbound call”, and also set the dialogic board to 0 ring to answer, it still get 2 ring before answers inbound call! Any suggestion to make VG to answer the call in 1st ring or less? Farzad Share this post Link to post
SupportTeam Report post Posted 08/23/2004 04:26 AM Could you please post a copy of VoiceGuide's Debug Printout which captures the incoming call, this will allow us to see what is going wrong. (When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.) Share this post Link to post
Fayo Report post Posted 09/17/2004 08:46 PM Hello, I have the exact same problem I set the option "ring before answering inbound call" at 0 but still it takes 2 ring before it answer the call. Here is my Trace log file: 12421 5 tapie linedevstate 2048 0 0 12421 5 tapie callstate OFFERING 65614 0 4 12421 5 Answer the call 12421 5 lineAnswer(65614) => 65870 12437 5 Lev_CallerID [,] 12453 5 tapie callinfo CALLEDID 12453 5 tapie callinfo ORIGIN 12453 5 tapie ring 0 12968 5 tapie callstate CONNECTED 65614,1,0 12968 5 WorkingModeTAPI= 12968 5 WorkingModeScript= 13078 5 tapi Reply 65870 0 13078 5 tapie callinfo MONITORMODES 13078 5 TimeoutClear 13078 5 [selectLanguage] Playing 13078 5 [selectLanguage] Playing (C:\Program Files\VoiceGuide\system\voice\OLWav2\SelectLanguage_EndUsers.wav) 13140 5 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\OLWav2\SelectLanguage_EndUsers.wav] 13140 5 TimeoutClear 13156 5 RunModule PLAY end 13156 5 wa(14340,41307800) 13156 5 tapie callinfo MONITORMODES 13156 5 tapie callinfo MONITORMODES 20828 5 tapie callstate DISCONNECTED 65614,0,0 20843 5 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 20890 5 PlaySoundStop ok 20890 5 Hanging up call... 20906 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 20906 5 PlaySoundStop ok 20953 5 fnHangupCall end 20953 5 tapi Reply 65974 0 21000 5 tapie linedevstate 2048 0 0 21000 5 tapie callstate IDLE 65614 0 0 21015 5 WorkingMode@Idle= 21015 5 TimeoutClear 21015 5 After Hangup script:[C:\Program Files\VoiceGuide\Scripts\Objlune\HangUp.vgs] 21031 5 VbsAtHangup already loaded:5 21031 5 TimeoutClear 21031 5 Hanging up call... 21031 5 Initialise telephony (due to IDLE) 21046 5 tapi Reply 66537 0 21046 5 tapic lineDeallocateCall(MainCall:65614) 0 21343 5 Waiting for a call... 21343 5 hLine=66005 21359 5 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT 26921 5 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT Share this post Link to post
SupportTeam Report post Posted 09/21/2004 05:59 AM Are you using Dialogic card? In the Dialogic TSP configuration there is a setting which allows you to set "Report incoming call after X rings". make sure that is set to 0. See bottom of this page: http://www.voiceguide.com/vghelp/html/Inst...allDialogic.htm Share this post Link to post
