Voiceguide Hangs

[Guest xuduo18]

I am using enterprise 8 line dialer.

It hung suddenly with '?' showing on the line status.

It is the lastest version.

below is the log. it shows the transition.

this happened around 6:00pm and i saw it after 7:00 and I had to exit the program and restart it.

Could you figure it out?

Thanks!

 

 

 

175751.03 7 Waiting for a call...

175751.03 7 fnHangupCall end

175751.08 7 linedevstate 2048 0 0

175751.09 7 callstate IDLE 65753 0 0

175751.09 7 WorkingMode@Idle=

175751.11 7 timer clear

175751.11 7 LineState(iLineId).iVgsIdx = 0

175751.11 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

175751.13 7 tapi Reply (LineEvReply) ok 66014 0

175751.48 0 dial start any summary:|5:hc>0|6:hc>0|7:hc>0|8:hc>0|9:rdy=0|10:hc>0|11:idx=0|12:idx=0|

175752.34 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

175752.34 7 ScriptEventCode 9008 iLineState=900

175752.34 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

175752.36 7 ReinitTelephony due to IDLE

175752.36 7 tapic lineDeallocateCall(MainCall:65753) 0

175752.81 7 lineOpen(7)=>

175752.81 7 Waiting for a call...

175752.83 7 LineHandle=65860

175752.83 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

175753.16 0 dial start any summary:|5:hc>0|6:hc>0|7:rdy=0|8:hc>0|9:rdy=0|10:hc>0|11:idx=0|12:idx=0|

175753.78 5 wb(80021800)

175753.92 5 play end current play (playid=800218)

175753.94 5 ScriptEventCode 8001 iLineState=1100

175753.94 5 LsPlayMsg EV_PLAY_FINISHED

175753.94 5 timer set 3 EV_TIMEOUT_REPLAYMSG

175754.30 9 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

175754.31 9 ScriptEventCode 9013 iLineState=900

175754.47 0 dial start any summary:|5:hc>0|6:hc>0|7:rdy=0|8:hc>0|9:rdy=0|10:hc>0|11:idx=0|12:idx=0|

175755.66 9 dial [73418,9054576385,408170005,930,2000,MoTuWeThFrSaSu,,dxxxB2C1,,2,NONE,C:\Program Files\VoiceGuide\Scripts\toronto_2004.vgs,NONE,none,60,2,120,,none]

175755.72 0 dial callque update id=73418 next call time 0408231957

175755.78 0 dial callque DB update returned

175755.80 9 dial found entry: tel[9054576385] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\toronto_2004.vgs] am[NONE]

175755.83 9 Dialing: 9054576385

175755.83 9 MakeCall => 66149

175755.83 9 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

175755.83 9 TapiCbTrigSet 66149 7002

175756.16 0 dial start any summary:|5:hc>0|6:hc>0|7:rdy=0|8:hc>0|9:dial=0|10:hc>0|11:idx=0|12:idx=0|

175756.69 9 tapi Reply (LineEvReply) ok 66149 0

175756.69 9 TapiCbTrigClear

175756.72 9 linedevstate 2048 0 0

175756.73 9 callstate DIALTONE 66445 0 0

175756.75 9 callstate DIALING 66445 0 0

175756.75 9 callstate PROCEEDING 66445 0 0

175756.77 9 callinfo CALLEDID

175756.78 9 callinfo REASON

175756.81 9 Lev_CallerID [0000,,9054576385]

175756.81 9 rv add [DNIS]{9054576385}

175756.83 9 callinfo ORIGIN

175756.84 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

175756.84 7 ScriptEventCode 9013 iLineState=900

175757.33 7 dial [68313,xxxxxxxxx,408142235,930,2000,MoTuWeThFrSaSu,,dxxxB1C3,,2,NONE,C:\Program Files\VoiceGuide\Scripts\toronto.vgs,NONE,none,60,1,1440,,none]

175757.36 0 dial callque update id=68313 next call time 0408241757

175757.36 0 dial callque DB update returned

175757.38 7 dial found entry: tel[xxxxxxxxx] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\toronto.vgs] am[NONE]

175757.39 7 Dialing: xxxxxxxxxxx

175757.39 7 MakeCall => 66199

175757.41 7 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

175757.41 7 TapiCbTrigSet 66199 7002

175757.86 0 dial start any summary:|5:hc>0|6:hc>0|7:dial=0|8:hc>0|9:hc>0|10:hc>0|11:idx=0|12:idx=0|

175757.97 5 timer fired EV_TIMEOUT_REPLAYMSG

175757.97 5 ScriptEventCode 9005 iLineState=1101

175757.97 5 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

175757.98 5 [please_select] Playing (C:\script_audio\11k\select123_11.wav)

175757.98 5 play set playid=819671

175758.11 5 PlaySoundStart ok [C:\script_audio\11k\select123_11.wav]

175758.11 5 timer clear

175758.13 5 wa(14958,81967100)

175758.14 5 callinfo MONITORMODES

175758.25 7 tapi Reply (LineEvReply) ok 66199 0

175758.25 7 TapiCbTrigClear

175758.27 7 linedevstate 2048 0 0

175758.27 7 callstate DIALTONE 66451 0 0

175758.28 7 callstate DIALING 66451 0 0

175758.30 7 callstate PROCEEDING 66451 0 0

175758.30 7 callinfo CALLEDID

175758.31 7 callinfo REASON

175758.34 7 Lev_CallerID [0000,,xxxxxxxxxxxx]

175758.36 7 rv add [DNIS]{xxxxxxxxxxxxx}

175758.36 7 callinfo ORIGIN

175759.02 8 wb(80565600)

175759.16 8 play end current play (playid=805656)

175759.16 8 ScriptEventCode 8001 iLineState=1100

175759.16 8 LsPlayMsg EV_PLAY_FINISHED

175759.17 8 timer set 10 EV_TIMEOUT_HANGUP

175759.17 8 timer set 0 EV_TIMEOUT_GOTOMODULE

175759.17 8 ScriptEventCode 9002 iLineState=1101

175759.19 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175759.19 8 timer clear

175759.19 8 [introduction4] Playing

175759.20 8 [introduction4] Playing (C:\script_audio\11k\introduction4_11.wav)

175759.20 8 play set playid=820890

175759.31 8 PlaySoundStart ok [C:\script_audio\11k\introduction4_11.wav]

175759.31 8 timer clear

175759.33 8 RunModule PLAY end

175759.34 8 wa(12514,82089000)

175759.34 8 callinfo MONITORMODES

175801.73 10 wb(80815600)

175801.77 10 play end current play (playid=808156)

175801.77 10 ScriptEventCode 8001 iLineState=1100

175801.78 10 LsPlayMsg EV_PLAY_FINISHED

175801.78 10 timer set 10 EV_TIMEOUT_HANGUP

175801.78 10 timer set 5 EV_TIMEOUT_GOTOMODULE

175806.47 6 wb(80712500)

175806.72 6 play end current play (playid=807125)

175806.73 6 ScriptEventCode 8001 iLineState=1100

175806.73 6 LsPlayMsg EV_PLAY_FINISHED

175806.73 6 timer set 10 EV_TIMEOUT_HANGUP

175806.73 6 timer set 0 EV_TIMEOUT_GOTOMODULE

175806.75 6 ScriptEventCode 9002 iLineState=1101

175806.75 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175806.77 6 timer clear

175806.77 6 [introduction2] Playing

175806.77 6 [introduction2] Playing (C:\script_audio\11k\introduction2_11.wav)

175806.78 6 play set playid=828468

175806.89 6 PlaySoundStart ok [C:\script_audio\11k\introduction2_11.wav]

175806.89 6 timer clear

175806.89 6 RunModule PLAY end

175806.91 6 wa(5774,82846800)

175806.92 6 callinfo MONITORMODES

175808.13 10 timer fired EV_TIMEOUT_GOTOMODULE

175808.13 10 ScriptEventCode 9002 iLineState=1101

175808.13 10 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175808.14 10 timer clear

175808.14 10 [thank you] Playing

175808.14 10 [thank you] Playing (C:\script_audio\11k\thankuandhaveaniceday_11.wav)

175808.16 10 play set playid=829843

175808.25 10 PlaySoundStart ok [C:\script_audio\11k\thankuandhaveaniceday_11.wav]

175808.27 10 timer clear

175808.27 10 RunModule PLAY end

175808.28 10 wa(2714,82984300)

175808.30 10 callinfo MONITORMODES

175809.41 5 callstate DISCONNECTED 66506 0 0

175809.42 5 ScriptEventCode 9250 iLineState=1100

175809.42 5 LsPlayMsg EV_REMOTEPARTY_DISCONNECT

175809.42 5 rv add [Hangup Time]{8/23/2004 5:58:09 PM}

175809.44 5 Hanging up call...

175809.45 5 RecSoundStop ok

175809.64 5 PlaySoundStop err=0

175809.69 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175809.75 5 fnHangupCall end

175809.81 5 linedevstate 2048 0 0

175809.83 5 callstate IDLE 66506 0 0

175809.83 5 WorkingMode@Idle=

175809.83 5 timer clear

175809.84 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

175809.86 5 tapi Reply (LineEvReply) ok 65881 0

175810.98 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

175810.98 5 ScriptEventCode 9008 iLineState=900

175810.98 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

175811.00 5 ReinitTelephony due to IDLE

175811.02 5 tapic lineDeallocateCall(MainCall:66506) 0

175811.11 10 wb(82984300)

175811.19 10 play end current play (playid=829843)

175811.20 10 ScriptEventCode 8001 iLineState=1100

175811.22 10 LsPlayMsg EV_PLAY_FINISHED

175811.22 10 timer set 10 EV_TIMEOUT_HANGUP

175811.22 10 timer set 0 EV_TIMEOUT_GOTOMODULE

175811.23 10 ScriptEventCode 9002 iLineState=1101

175811.23 10 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175811.23 10 timer clear

175811.25 10 rv add [Hangup Time]{8/23/2004 5:58:11 PM}

175811.25 10 Hanging up call... [Hangup Module]

175813.25 10 RecSoundStop ok

175813.27 10 PlaySoundStop err=0

175813.27 10 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175819.16 10 fnHangupCall end

175819.16 8 wb(82089000)

175819.19 6 wb(82846800)

175819.33 8 play end current play (playid=820890)

175819.34 8 ScriptEventCode 8001 iLineState=1100

175819.34 8 LsPlayMsg EV_PLAY_FINISHED

175819.34 8 timer set 10 EV_TIMEOUT_HANGUP

175819.36 8 timer set 0 EV_TIMEOUT_GOTOMODULE

175819.36 8 ScriptEventCode 9002 iLineState=1101

175819.36 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175819.39 6 play end current play (playid=828468)

175819.39 6 ScriptEventCode 8001 iLineState=1100

175819.39 6 LsPlayMsg EV_PLAY_FINISHED

175819.41 6 timer set 10 EV_TIMEOUT_HANGUP

175819.41 6 timer set 0 EV_TIMEOUT_GOTOMODULE

175819.41 6 ScriptEventCode 9002 iLineState=1101

175819.42 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175819.94 6 timer clear

175819.94 6 [introduction3] Playing

175819.95 6 [introduction3] Playing (C:\script_audio\11k\introduction3_11.wav)

175819.95 6 play set playid=841640

175821.11 6 PlaySoundStart ok [C:\script_audio\11k\introduction3_11.wav]

175821.13 6 timer clear

175821.13 6 RunModule PLAY end

175821.14 6 wa(14903,84164000)

175821.48 8 timer clear

175821.50 8 [introduction5] Playing

175821.50 8 [introduction5] Playing (C:\script_audio\11k\introduction5_11.wav)

175821.50 8 play set playid=843187

175821.75 8 PlaySoundStart ok [C:\script_audio\11k\introduction5_11.wav]

175821.75 8 timer clear

175821.75 8 RunModule PLAY end

175821.77 8 wa(37285,84318700)

175821.80 5 lineOpen(5)=>LINEERR_UNINITIALIZED

175821.81 5 Waiting for a call... (?)

175821.81 0 OnError_Unavailable: disabled - no action taken

175824.20 10 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175824.20 10 ScriptEventCode 9101 iLineState=900

175824.20 10 Hanging up call...(2)

175824.23 10 RecSoundStop ok

175824.27 10 PlaySoundStop err=0

175824.28 10 fnHangupCall end

175824.28 10 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175836.06 6 wb(84164000)

175836.20 6 play end current play (playid=841640)

175836.25 6 ScriptEventCode 8001 iLineState=1100

175836.25 6 LsPlayMsg EV_PLAY_FINISHED

175836.25 6 timer set 10 EV_TIMEOUT_HANGUP

175836.27 6 timer set 0 EV_TIMEOUT_GOTOMODULE

175836.27 6 ScriptEventCode 9002 iLineState=1101

175836.27 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175836.64 6 timer clear

175836.69 6 [introduction4] Playing

175836.70 6 [introduction4] Playing (C:\script_audio\11k\introduction4_11.wav)

175836.72 6 play set playid=858406

175836.83 6 PlaySoundStart ok [C:\script_audio\11k\introduction4_11.wav]

175836.84 6 timer clear

175836.84 6 RunModule PLAY end

175836.86 6 wa(12514,85840600)

175849.39 6 wb(85840600)

175849.56 6 play end current play (playid=858406)

175849.56 6 ScriptEventCode 8001 iLineState=1100

175849.58 6 LsPlayMsg EV_PLAY_FINISHED

175849.63 6 timer set 10 EV_TIMEOUT_HANGUP

175849.66 6 timer set 0 EV_TIMEOUT_GOTOMODULE

175849.69 6 ScriptEventCode 9002 iLineState=1101

175849.70 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175849.72 6 timer clear

175849.72 6 [introduction5] Playing

175849.73 6 [introduction5] Playing (C:\script_audio\11k\introduction5_11.wav)

175849.73 6 play set playid=871421

175849.84 6 PlaySoundStart ok [C:\script_audio\11k\introduction5_11.wav]

175849.86 6 timer clear

175849.86 6 RunModule PLAY end

175849.88 6 wa(37285,87142100)

175859.11 8 wb(84318700)

175859.25 8 play end current play (playid=843187)

175859.25 8 ScriptEventCode 8001 iLineState=1100

175859.25 8 LsPlayMsg EV_PLAY_FINISHED

175859.27 8 timer set 10 EV_TIMEOUT_HANGUP

175859.27 8 timer set 0 EV_TIMEOUT_GOTOMODULE

175859.27 8 ScriptEventCode 9002 iLineState=1101

175859.28 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175859.28 8 timer clear

175859.28 8 [please_select] Playing

175859.30 8 [please_select] Playing (C:\script_audio\11k\select123_11.wav)

175859.30 8 play set playid=880984

175859.41 8 PlaySoundStart ok [C:\script_audio\11k\select123_11.wav]

175859.42 8 timer clear

175859.42 8 RunModule PLAY end

175859.44 8 wa(14958,88098400)

175914.53 8 wb(88098400)

175914.56 8 play end current play (playid=880984)

175914.56 8 ScriptEventCode 8001 iLineState=1100

175914.56 8 LsPlayMsg EV_PLAY_FINISHED

175914.58 8 timer set 3 EV_TIMEOUT_REPLAYMSG

175918.30 8 timer fired EV_TIMEOUT_REPLAYMSG

175918.30 8 ScriptEventCode 9005 iLineState=1101

175918.30 8 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

175918.31 8 [please_select] Playing (C:\script_audio\11k\select123_11.wav)

175918.31 8 play set playid=900000

175918.44 8 PlaySoundStart ok [C:\script_audio\11k\select123_11.wav]

175918.44 8 timer clear

175918.45 8 wa(14958,90000000)

175923.53 9 timer fired EV_TIMEOUT_MAKECALL_NORESPONSE

175923.53 9 ScriptEventCode 9020 iLineState=5200

175923.53 9 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

175923.55 0 dial callque update id=73418 next call time 0408231959

175923.55 0 dial callque DB update returned

175923.55 9 rv add [Hangup Time]{8/23/2004 5:59:23 PM}

175923.56 9 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

175923.58 9 RecSoundStop ok

175923.67 9 PlaySoundStop err=0

175923.72 9 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175923.75 9 Waiting for a call...

175923.75 9 fnHangupCall end

175925.31 7 timer fired EV_TIMEOUT_MAKECALL_NORESPONSE

175925.31 7 ScriptEventCode 9020 iLineState=5200

175925.31 7 LsWaitAfterDialingOut EV_TIMEOUT_MAKECALL_NORESPONSE

175925.33 0 dial callque update id=68313 next call time 0408241759

175925.33 0 dial callque DB update returned

175925.33 7 rv add [Hangup Time]{8/23/2004 5:59:25 PM}

175925.34 7 Hanging up call... [EV_TIMEOUT_MAKECALL_NORESPONSE]

175925.36 7 RecSoundStop ok

175925.38 7 PlaySoundStop err=0

175925.39 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175925.41 7 Waiting for a call...

175925.41 7 fnHangupCall end

175926.41 9 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175926.41 9 ScriptEventCode 9101 iLineState=900

175926.41 9 Hanging up call...(2)

175926.44 9 RecSoundStop ok

175926.45 9 PlaySoundStop err=0

175926.47 9 Waiting for a call...

175926.47 9 fnHangupCall end

175926.48 9 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175927.17 6 wb(87142100)

175927.33 6 play end current play (playid=871421)

175927.34 6 ScriptEventCode 8001 iLineState=1100

175927.34 6 LsPlayMsg EV_PLAY_FINISHED

175927.34 6 timer set 10 EV_TIMEOUT_HANGUP

175927.36 6 timer set 0 EV_TIMEOUT_GOTOMODULE

175927.36 6 ScriptEventCode 9002 iLineState=1101

175927.36 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175927.38 6 timer clear

175927.38 6 [please_select] Playing

175927.38 6 [please_select] Playing (C:\script_audio\11k\select123_11.wav)

175927.39 6 play set playid=909078

175927.50 6 PlaySoundStart ok [C:\script_audio\11k\select123_11.wav]

175927.50 6 timer clear

175927.52 6 RunModule PLAY end

175927.53 6 wa(14958,90907800)

175928.31 7 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175928.31 7 ScriptEventCode 9101 iLineState=900

175928.31 7 Hanging up call...(2)

175928.34 7 RecSoundStop ok

175928.36 7 PlaySoundStop err=0

175928.38 7 Waiting for a call...

175928.39 7 fnHangupCall end

175928.39 7 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175933.45 8 wb(90000000)

175933.58 8 play end current play (playid=900000)

175933.64 8 ScriptEventCode 8001 iLineState=1100

175933.67 8 LsPlayMsg EV_PLAY_FINISHED

175933.70 8 timer set 10 EV_TIMEOUT_HANGUP

175933.73 8 timer set 5 EV_TIMEOUT_GOTOMODULE

175939.92 8 timer fired EV_TIMEOUT_GOTOMODULE

175939.92 8 ScriptEventCode 9002 iLineState=1101

175939.92 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175939.94 8 timer clear

175939.94 8 [thank you] Playing

175939.94 8 [thank you] Playing (C:\script_audio\11k\thankuandhaveaniceday_11.wav)

175939.95 8 play set playid=921640

175940.06 8 PlaySoundStart ok [C:\script_audio\11k\thankuandhaveaniceday_11.wav]

175940.06 8 timer clear

175940.08 8 RunModule PLAY end

175940.09 8 wa(2714,92164000)

175942.56 6 wb(90907800)

175942.66 6 play end current play (playid=909078)

175942.69 6 ScriptEventCode 8001 iLineState=1100

175942.72 6 LsPlayMsg EV_PLAY_FINISHED

175942.73 6 timer set 3 EV_TIMEOUT_REPLAYMSG

175942.84 8 wb(92164000)

175942.98 8 play end current play (playid=921640)

175942.98 8 ScriptEventCode 8001 iLineState=1100

175942.98 8 LsPlayMsg EV_PLAY_FINISHED

175943.00 8 timer set 10 EV_TIMEOUT_HANGUP

175943.00 8 timer set 0 EV_TIMEOUT_GOTOMODULE

175943.00 8 ScriptEventCode 9002 iLineState=1101

175943.02 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

175943.02 8 timer clear

175943.02 8 rv add [Hangup Time]{8/23/2004 5:59:43 PM}

175943.03 8 Hanging up call... [Hangup Module]

175943.05 8 RecSoundStop ok

175943.06 8 PlaySoundStop err=0

175943.08 8 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175943.11 8 fnHangupCall end

175945.48 8 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175945.48 8 ScriptEventCode 9101 iLineState=900

175945.48 8 Hanging up call...(2)

175945.50 8 RecSoundStop ok

175945.53 8 PlaySoundStop err=0

175945.55 8 fnHangupCall end

175945.55 8 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

175946.47 6 timer fired EV_TIMEOUT_REPLAYMSG

175946.47 6 ScriptEventCode 9005 iLineState=1101

175946.47 6 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG

175946.47 6 [please_select] Playing (C:\script_audio\11k\select123_11.wav)

175946.48 6 play set playid=928171

175946.64 6 PlaySoundStart ok [C:\script_audio\11k\select123_11.wav]

175946.66 6 timer clear

175946.73 6 wa(14958,92817100)

180001.77 6 wb(92817100)

180001.80 6 play end current play (playid=928171)

180001.80 6 ScriptEventCode 8001 iLineState=1100

180001.80 6 LsPlayMsg EV_PLAY_FINISHED

180001.80 6 timer set 10 EV_TIMEOUT_HANGUP

180001.81 6 timer set 5 EV_TIMEOUT_GOTOMODULE

180008.17 6 timer fired EV_TIMEOUT_GOTOMODULE

180008.17 6 ScriptEventCode 9002 iLineState=1101

180008.17 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

180008.19 6 timer clear

180008.19 6 [thank you] Playing

180008.19 6 [thank you] Playing (C:\script_audio\11k\thankuandhaveaniceday_11.wav)

180008.20 6 play set playid=949890

180008.31 6 PlaySoundStart ok [C:\script_audio\11k\thankuandhaveaniceday_11.wav]

180008.31 6 timer clear

180008.31 6 RunModule PLAY end

180008.33 6 wa(2714,94989000)

180011.06 6 wb(94989000)

180011.20 6 play end current play (playid=949890)

180011.22 6 ScriptEventCode 8001 iLineState=1100

180011.22 6 LsPlayMsg EV_PLAY_FINISHED

180011.22 6 timer set 10 EV_TIMEOUT_HANGUP

180011.23 6 timer set 0 EV_TIMEOUT_GOTOMODULE

180011.23 6 ScriptEventCode 9002 iLineState=1101

180011.23 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

180011.25 6 timer clear

180011.25 6 rv add [Hangup Time]{8/23/2004 6:00:11 PM}

180011.25 6 Hanging up call... [Hangup Module]

180011.28 6 RecSoundStop ok

180011.30 6 PlaySoundStop err=0

180011.30 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

180011.34 6 fnHangupCall end

180013.72 6 timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

180013.72 6 ScriptEventCode 9101 iLineState=900

180013.73 6 Hanging up call...(2)

180013.75 6 RecSoundStop ok

180013.78 6 PlaySoundStop err=0

180013.80 6 fnHangupCall end

180013.80 6 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

180240.95 0 sys cleanup Start

180240.95 0 sys cleanup End

183241.88 0 sys cleanup Start

183241.89 0 sys cleanup End

190242.81 0 sys cleanup Start

190242.81 0 sys cleanup End

191238.70 0 btn Exit (8 lines)

191238.70 5 line state =900

191238.70 6 line state =900

191238.98 7 line state =900

191239.00 8 line state =900

191239.05 9 line state =900

191239.06 10 line state =900

191239.08 11 line state =0

191239.09 12 line state =0

191239.09 5 Exiting...

191239.11 6 Exiting...

191239.11 7 Exiting...

191239.13 8 Exiting...

191239.14 9 Exiting...

191239.16 10 Exiting...

191239.16 11 Exiting...

191239.17 12 Exiting...

191239.22 0 calling TapiWrap.Shutdown

191240.61 0 Unloading Main Window

191254.08 0 ApiMode=[TAPI]

191254.13 0 Tapi device 12 is: Analog Line 8(dxxxB2C4)

191254.14 0 Tapi device 11 is: Analog Line 7(dxxxB2C3)

191254.16 0 Tapi device 10 is: Analog Line 6(dxxxB2C2)

191254.19 0 Tapi device 9 is: Analog Line 5(dxxxB2C1)

191254.20 0 Tapi device 8 is: Analog Line 4(dxxxB1C4)

191254.22 0 Tapi device 7 is: Analog Line 3(dxxxB1C3)

191254.23 0 Tapi device 6 is: Analog Line 2(dxxxB1C2)

191254.25 0 Tapi device 5 is: Analog Line 1(dxxxB1C1)

191254.27 0 Tapi device 4 is: H323 Line

191254.28 0 Tapi device 3 is: IPCONF LINE

191254.31 0 Tapi device 2 is: LPT1T

191254.33 0 Tapi device 1 is: WAN Miniport (L2TP)

191254.34 0 Tapi device 0 is: RAS VPN Line 0

191254.52 0 init vgmulti ver 5.2.3018

191254.61 0 Inband Signaling Config file not specified

191254.81 0 Loading VMB data begin

191254.95 0 Loading VMB data - about to delete old entries

191255.00 0 Loading VMB data - sorting/ordering

191255.00 0 Loading VMB data end

191255.14 0 init clear settings on 8 devices.

191255.14 5 Initialising...

191255.16 6 Initialising...

191255.16 7 Initialising...

191255.17 8 Initialising...

191255.17 9 Initialising...

191255.19 10 Initialising...

191255.19 11 Initialising...

191255.20 12 Initialising...

191255.20 0 init attach vgs on 8 devices.

191255.22 0 Script Load C:\Program Files\VoiceGuide\Scripts\hangup.vgs

191255.25 0 init lineopen on 8 devices.

191255.25 0 Calling .lineOpen on device 1

191256.20 5 lineOpen(5)=>

191256.22 0 Calling .GetLineHandle on LineId 5

191256.22 5 hLine=66508

191256.23 0 Calling .GetProviderInfo on LineId 5

191256.30 5 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191256.30 5 set provider type: PROVTYPE_DIALOGIC

191256.31 0 Calling lineSetNumRings on lLineHandle 66508

191256.31 5 Waiting for a call...

191256.34 5 dlgc bus switching not supported

191256.36 0 Calling .lineOpen on device 2

191256.69 6 lineOpen(6)=>

191256.69 0 Calling .GetLineHandle on LineId 6

191256.70 6 hLine=66474

191256.70 0 Calling .GetProviderInfo on LineId 6

191256.78 6 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191256.81 6 set provider type: PROVTYPE_DIALOGIC

191256.84 0 Calling lineSetNumRings on lLineHandle 66474

191256.88 6 Waiting for a call...

191256.91 6 dlgc bus switching not supported

191256.92 0 Calling .lineOpen on device 3

191257.25 7 lineOpen(7)=>

191257.25 0 Calling .GetLineHandle on LineId 7

191257.27 7 hLine=66440

191257.27 0 Calling .GetProviderInfo on LineId 7

191257.30 7 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191257.30 7 set provider type: PROVTYPE_DIALOGIC

191257.31 0 Calling lineSetNumRings on lLineHandle 66440

191257.31 7 Waiting for a call...

191257.36 7 dlgc bus switching not supported

191257.38 0 Calling .lineOpen on device 4

191257.69 8 lineOpen(8)=>

191257.69 0 Calling .GetLineHandle on LineId 8

191257.70 8 hLine=66406

191257.70 0 Calling .GetProviderInfo on LineId 8

191257.80 8 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191257.86 8 set provider type: PROVTYPE_DIALOGIC

191257.88 0 Calling lineSetNumRings on lLineHandle 66406

191257.89 8 Waiting for a call...

191257.91 8 dlgc bus switching not supported

191257.92 0 Calling .lineOpen on device 5

191258.23 9 lineOpen(9)=>

191258.23 0 Calling .GetLineHandle on LineId 9

191258.23 9 hLine=66372

191258.25 0 Calling .GetProviderInfo on LineId 9

191258.28 9 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191258.28 9 set provider type: PROVTYPE_DIALOGIC

191258.30 0 Calling lineSetNumRings on lLineHandle 66372

191258.30 9 Waiting for a call...

191258.33 9 dlgc bus switching not supported

191258.34 0 Calling .lineOpen on device 6

191258.66 10 lineOpen(10)=>

191258.66 0 Calling .GetLineHandle on LineId 10

191258.67 10 hLine=66338

191258.67 0 Calling .GetProviderInfo on LineId 10

191258.70 10 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191258.70 10 set provider type: PROVTYPE_DIALOGIC

191258.72 0 Calling lineSetNumRings on lLineHandle 66338

191258.72 10 Waiting for a call...

191258.88 10 dlgc bus switching not supported

191258.88 0 Calling .lineOpen on device 7

191259.17 11 lineOpen(11)=>

191259.17 0 Calling .GetLineHandle on LineId 11

191259.17 11 hLine=66304

191259.19 0 Calling .GetProviderInfo on LineId 11

191259.22 11 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191259.22 11 set provider type: PROVTYPE_DIALOGIC

191259.22 0 Calling lineSetNumRings on lLineHandle 66304

191259.23 11 Waiting for a call...

191259.27 11 dlgc bus switching not supported

191259.27 0 Calling .lineOpen on device 8

191259.59 12 lineOpen(12)=>

191259.59 0 Calling .GetLineHandle on LineId 12

191259.59 12 hLine=66286

191259.61 0 Calling .GetProviderInfo on LineId 12

191259.64 12 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

191259.64 12 set provider type: PROVTYPE_DIALOGIC

191259.64 0 Calling lineSetNumRings on lLineHandle 66286

191259.66 12 Waiting for a call...

191259.69 12 dlgc bus switching not supported

191300.22 5 dial [67761,xxxxxxxxxxx,408142235,930,2000,MoTuWeThFrSaSu,,dxxxB1C1,,2,NONE,C:\Program Files\VoiceGuide\Scripts\toronto.vgs,NONE,none,60,1,1440,,none]

191300.23 0 dial callque update id=67761 next call time 0408241912

191300.23 0 dial callque DB update returned

191300.25 5 dial found entry: tel[xxxxxxxx] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\toronto.vgs] am[NONE]

191300.27 5 Dialing: xxxxxxxx

191300.27 5 MakeCall => 66252

191300.28 5 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

191300.28 5 TapiCbTrigSet 66252 7002

191300.48 0 dial bulk mode enter

191300.50 6 dial [49679,xxxxxxxx,408012131,930,2000,MoTuWeThFrSaSu,,dxxxB1C2,,2,NONE,C:\Program Files\VoiceGuide\Scripts\toronto.vgs,NONE,none,60,1,1440,,none]

191300.50 0 dial callque update id=49679 next call time 0408241912

191300.52 0 dial callque DB update returned

191300.52 6 dial found entry: tel[xxxxxxxx] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\toronto.vgs] am[NONE]

191300.53 6 Dialing: xxxxxxxx

191300.53 6 MakeCall => 66201

191300.55 6 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

191300.56 6 TapiCbTrigSet 66201 7002

191300.78 7 dial [68315,xxxxxxxx,408142235,930,2000,MoTuWeThFrSaSu,,dxxxB1C3,,2,NONE,C:\Program Files\VoiceGuide\Scripts\toronto.vgs,NONE,none,60,1,1440,,none]

191300.84 0 dial callque update id=68315 next call time 0408241912

191300.88 0 dial callque DB update returned

191300.88 7 dial found entry: tel[xxxxxxxx] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\toronto.vgs] am[NONE]

191300.91 7 Dialing: xxxxxxxx

191300.92 7 MakeCall => 66150

191300.92 7 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

191300.92 7 TapiCbTrigSet 66150 7002

191301.11 8 dial [69180,xxxxxxxx,408142235,930,2000,MoTuWeThFrSaSu,,dxxxB1C4,,2,NONE,C:\Program Files\VoiceGuide\Scripts\toronto.vgs,NONE,none,60,1,1440,,none]

191301.11 0 dial callque update id=69180 next call time 0408241913

191301.13 0 dial callque DB update returned

191301.16 8 dial found entry: tel[xxxxxxxx] ann[NONE] vgs[C:\Program Files\VoiceGuide\Scripts\toronto.vgs] am[NONE]

191301.19 8 Dialing: xxxxxxxx

191301.19 8 MakeCall => 66099

191301.20 8 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

191301.20 8 TapiCbTrigSet 66099 7002

191301.22 5 tapi Reply (LineEvReply) ok 66252 0

191301.22 5 TapiCbTrigClear

191301.23 5 linedevstate 2048 0 0

191301.23 5 callstate DIALTONE 66218 0 0

[SupportTeam]

Looks like something has happened to the Dialogic TSP here...

 

I take it that VG was still responding to commands here - but it was just unable to make any calls as the Dialogic TSP was telling it that the lines were unavailable? ie: you were able to exit VG using the "Exit" command button - and did not have to stop the software using the Task Manager..

 

A few questions:

 

What Dialogic card(s) and version of Dialogic drivers are you using?

 

Which version of Windows/Service Pack are you running?

 

What is the CPU & Memory?

 

What other software is running on this machine?

 

For haw many days was VG running before this happened and how many calls did it take/make ?

 

How heavily utilized is this system in general?

[Guest Guest]

A few questions:

 

What Dialogic card(s) and version of Dialogic drivers are you using?

two d4pci

 

Which version of Windows/Service Pack are you running?

win2000 server ,fully updated

 

What is the CPU & Memory?

p4 2.2G, 256M+512M

 

What other software is running on this machine?

sql server 2000,tigntvnc(for remote login),advanced SMTP server,norton antivirus

 

For haw many days was VG running before this happened and how many calls did it take/make ?

i ran this program at 9:00am. six lines dailing out concurrently.

 

How heavily utilized is this system in general?

it keeps dialing out without sttop.

[SupportTeam]

I don't suppose that you'd still have on your disk the MMDDtw.txt log file from that day? Please see in VG's \log\ subdirectory - "MMDD" stands for Month and Day.

 

If you still have that file could you please .ZIP it up and post it here - this will give us more info on the communications between VG and Dialogic TSP.

 

It does look like the Dialogic TSP just stopped working here - but that file should give us more info on exactly what happened.

[Guest xuduo18]

Hi, i have been too busy to send you the debug file.

almost everyday voiceguide hangs for a couple of times. sometimes a coulpe of lines, sometimes more than a couple.

 

today it hung again on about 4 lines (i did not count exactly). Here is the debug file. I think the hang time should fall into this time period.

 

Please delete the file after you check it in. Thank you!

 

(This problem is forcing to check the line status every couple of hours during the day, which is no good.)

 

Looking forward to you reply!

debug.rar

[Guest Guest_xuduo18]

no reply?

[SupportTeam]

Sorry for late reply.

 

We've now had a look at the trace (attached trace from 9th Sept).

 

Trace starts at 6pm and shows system dialing on all lines. Something does go wrong at about 6:40pm and the system is restarted soon afterwards.

The system then commences dialing out on all lines again.

 

As before when the problem occurs it is caused by the Dialogic TSP ceasing to send any information to VoiceGuide...

 

We've had one instance where a user had a similar problem and installing WindowsXP on the server instead of Win2000 fixed this problem for them - we don't know why, but the problem just fixed itself.

 

so the first thing I'd try is to change to WinXP.

 

Another thing I'd try is to get rid of Norton antivirus - Antivirus software has been in the past implicated in strange system behavior...

 

I'd suggest trying the two things above. If you still have problems please email us and we'll send you the new version of "VoiceGuide for Dialogic" which does not use the Dialogic TSP at all - but controls the Dialogic cards directly.

[Guest Guest_xuduo18]

Sir,

 

I installed win xp without any antivirus. The problem still exist and it is even worse. I still need to restart voiceguide several times per day.

 

attached is a recent instance.

 

Please send me the other version of voiceguide if it is able to solve the problem.

 

Thanks!

voiceguidelog.rar