Transfer Call Trouble

[Toreandre]

Hi all,

I have this trouble.

 

When I dial my number the script run and wait for a selection.

There are 3 selection that make 3 differente transfer call .

 

The trouble is here.

If I digit 1 , script run to transfer call to the '401' but if the '401' is busy , I can't transfer the call to another script.

 

I try to use 'timeout' or 'fail' but the only things that it do is to restart the script.

 

I use 'PBX blind transfer' in transfer call.

 

I attach a log but i don't know if it's usefull

 

I'm sorry for my english that so poor 'cause i'm italian.

 

Thank

 

Davide

0824tw.txt

[SupportTeam]

You should be using the "Announced Transfer" option.

[Toreandre]

But if i use the announced transfer

every time I received a call the operator must approve the call pressing 1?

[SupportTeam]

Yes.