Caller Id Logging

[Guest Victor Rychlicki]

I'm having a simple but annoying problem. In the call log, I'm not seeing the caller ID information. It worked for a day or two but now it's suddenly stopped logging the Caller ID info.

 

I can't find any settings in VoiceGuide to control this.

 

Can anyone help?

 

Thanks in advance,

victor rychlicki

[SupportTeam]

There is no setting in VG to control CallerID. If Caller ID is supplied by the modem/phone card then it is available - if it is not supplied then it is not available.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures an incoming call, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest Victor Rychlicki]

Thanks for the feedback. Attached is the call debug log requested.

 

Please let me know what you think.

 

Victor

Call_Debug_Log.rtf

[SupportTeam]

Trace confirms Caller ID is not provided by the device to VoiceGuide- maybe the phone company has stopped sending it?

Have you changed the modem's drivers or don anything else at about the time when the Caller ID stopped working for you?