VoiceGuide IVR Software Main Page
Jump to content

Outbound Calling

Recommended Posts

Hi,

I have a script that works with inbound calls. I am trying to use it for outbound calling. When I load it in the telephone numbers dialer, put in a number, and hit dial, it says finished , queued:1 rejected:0 but nothing happens. What is the proper procedure to get it to call out?

Share this post


Link to post

Could you please post a copy of VoiceGuide's Debug Printout which captures what happens on system just after you queue the call, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

Share this post


Link to post

It's not dialing as "Allow dialout on this line" option is turned off.

 

See the "View" -> "Line Device Config" menu to turn it back on.

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×