Guest MannyTC Report post Posted 09/08/2004 12:59 AM I am testing VG 5.2.3a doing outbound dialing and am having some difficulty with it when it detects an answering machine. I am adding the entries to the OutDial_New.xml file as follows: <OutDialEntry> <PhoneNumber>(xxx) xxxxxxx</PhoneNumber> <DayTimeStart>0900</DayTimeStart> <DayTimeStop>2030</DayTimeStop> <DaysCallAllowed>MoTuWeThFrSaSu</DaysCallAllowed> <LineSelection>dxxxB1C1</LineSelection> <OnAnswer>C:\RemPlus\Human.vgs</OnAnswer> <OnAnswerMachine>C:\RemPlus\Ans_Mach.vgs</OnAnswerMachine> <CallRetries>0</CallRetries> <RetryDelay>2</RetryDelay> <RV>[RecordID]{20040625092513262896KATHRYN220002}[PatFirstName]{GLORIA}[Appt_Date {Friday, September 3}[Appt_Time]{10:45 AM}[Dr_LastName]{DEADRICK}</RV> <OnNotConnected>C:\RemPlus\No_Ans.vb script:[C:\RemPlus\DBAnsMac.vgs] 174906.83 0 LoadedVgs_Find C:\RemPlus\DBAnsMac.vgs at idx=3 174906.86 5 tapi Reply (LineEvReply) ok 65812 0 174906.89 5 timer clear 174906.91 5 [update Database] Running VB Script... 174906.92 5 rv replace start: [Dim cnRemindersPlus rem Dim ResultInfo ResultInfo="Left Message" set cnRemindersPlus = CreateObject("ADODB.Connection") cnRemindersPlus.ConnectionString = "Provider=SQLOLEDB.1;Data Source=HERCULES;Initial Catalog=RemindersPlus;Integrated Security=SSPI;" cnRemindersPlus.Open cnRemindersPlus.Execute "UPDATE [Transaction_Master] SET [Transaction_Master].IVR_Response = '" + ResultInfo + "' WHERE ((([Transaction_Master].RecordID)= '$RV[RecordID]'));" cnRemindersPlus.Close ] 174906.94 5 rv ns [RecordID]{20040625092513262896KATHRYN220002}[PatFirstName]{GLORIA}[Appt_Date]{F iday, September 3}[Appt_Time]{10:45 AM}[Dr_LastName]{DEADRICK}[OutDial_RetriesLeft]{0}[scriptEnd_Time]{9/7/2004 5:42:59 PM}[scriptEnd_Goto_Script]{C:\RemPlus\Ans_Mach.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{9/7/2004 5:42:59 PM}[scriptStart_CalledFrom_Module]{Update Database}[scriptsPath]{C:\RemPlus\}[scriptPath]{C:\RemPlus}[Hangup Time]{9/7/2004 5:49:06 PM} 174906.97 5 eng copy of script ran: vbs_5_1.vbs 174907.00 5 Run Script waiting... (shellid=512, process=1468) 174907.03 5 timer set 1 EV_TIMEOUT_CHECKONSTATE 174908.03 5 timer fired EV_TIMEOUT_CHECKONSTATE 174908.05 5 ScriptEventCode 9007 iLineState=1501 174908.06 5 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE 174908.08 5 task completed (shellid=512, process=1468) vgm=15, iRunWait=1, iRunWait_ExeResult_NextVgm=0 174908.11 5 No information returned from program to VG (no VGRUNRESULT_5.TXT or SHLRESLT.TXT) 174908.13 5 rv add [Hangup Time]{9/7/2004 5:49:08 PM} 174908.14 5 Hanging up call... [WaitTillFinished - next module not specified] 174908.16 5 HangupCall_Common Mode=AfterHangupRun 174908.19 5 ReinitTelephony due to IDLE 174908.20 5 tapic lineDeallocateCall(MainCall:65658) 0 174908.92 5 lineOpen(5)=> 174908.94 5 Waiting for a call... 174908.95 5 LineHandle=65948 174909.00 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 174909.23 0 dial start any summary:|5:rdy=0|6:idx=0|7:idx=0|8:idx=0| 174910.27 0 dial start any summary:|5:rdy=0|6:idx=0|7:idx=0|8:idx=0| 174911.31 0 dial start any summary:|5:rdy=0|6:idx=0|7:idx=0|8:idx=0| 174912.31 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 174912.33 5 ScriptEventCode 9013 iLineState=900 I have attached the answeringmachine script file I am using as well. I am getting ready to register the software and roll out this project I have been developing and this is about the last thing holding me up. Please let me know what you can. - Manny Ans_Mach.vgs Share this post Link to post
SupportTeam Report post Posted 09/08/2004 09:24 AM Please update your v5.2.3a installation with attached .exe and try the answering machine test again. VgMulti_5.2.3029.zip Share this post Link to post
Guest Guest Report post Posted 09/08/2004 04:50 PM That fixed it. Thanks! Share this post Link to post