Call Transfert

[Guest harding]

When VG try to transfert a call, it hang up the line. I modify at 250ms the time of hook flash but it hang up again.

help me

[SupportTeam]

Are you using a Dialogic card?

 

What length hookflash does your PBX expect?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest harding]

I use analogic modem PCI

we have configured our PBX to 250 ms on lenght of hook flash

vooceguidelog.txt

[SupportTeam]

Perhaps your modem is not sending the correct hookflash length? It's hard to tell with voice modems what is their hookflash length - that is why it's usually better to use Dialogic cards when implementing systems which do hookflash call transfers.

[Guest Tom]

Try 500 ms on your FH I had the same problem with my D41esc cards

[SupportTeam]

What length hookflash does your PBX expect? Usually its a fair bit lower then 500ms.