Guest FMC Report post Posted 09/17/2004 07:41 PM Recently with the downloaded 5.2 version of vg it has started to only play the welcome msg. for about (10) sec. then vg just hangs up the call no matter what I seem to change or do. This is what I've tried: Reinstall, removal of all other modem programs, condensed and shortened the vgs to about 15, broke down the vgs into 4 smaller vgs, rewrote the vgs for 4.7 and problem duplicated, redirected startup to different module, check and converted and reconverted the wav file......... There's no error message just goes to hanging up and not the hang up module either. Does anyone have any ideas????????????? Share this post Link to post
CSI Report post Posted 09/17/2004 08:24 PM What voice card are you using? Share this post Link to post
Guest FMC Report post Posted 09/20/2004 01:20 AM HERE IS THE LOG FILE. 201507.36 0 ApiMode=[TAPI] 201507.66 0 Tapi device 8 is: H323 Line 201507.66 0 Tapi device 7 is: IPCONF LINE 201507.66 0 Tapi device 6 is: LPT1T 201507.67 0 Tapi device 5 is: WAN Miniport (L2TP) 201507.67 0 Tapi device 4 is: D-Link DFE-530TX+ PCI Adapter #2 201507.68 0 Tapi device 3 is: RAS VPN Line 0 201507.68 0 Tapi device 2 is: Rockwell Compatible Internal V90,K56Flex,Voice,Speakerphone 201507.69 0 Tapi device 1 is: Broadxent DSI V.92 PCI DI3631 WIN2K 201507.69 0 Tapi device 0 is: LT Win Modem 201507.73 0 init vgmulti ver 5.2.3018 201507.83 0 Inband Signaling Config file not specified 201507.87 0 Loading VMB data begin 201507.89 0 Loading VMB data - about to delete old entries 201507.90 0 Loading VMB data - sorting/ordering 201507.90 0 Loading VMB data end 201508.99 0 init clear settings on 2 devices. 201509.00 1 Initialising... 201509.02 2 Initialising... 201509.02 0 init attach vgs on 2 devices. 201509.02 0 Script Load C:\Program Files\VoiceGuide\Scripts\FMC\fmcwelcome1.vgs 201509.29 0 init lineopen on 2 devices. 201509.29 0 Calling .lineOpen on device 1 201509.77 1 lineOpen(1)=> 201509.77 0 Calling .GetLineHandle on LineId 1 201509.77 1 hLine=66326 201509.84 0 Calling .GetProviderInfo on LineId 1 201509.84 1 tapi ProviderInfo: Windows Telephony Service Provider for Universal Modem Driver 201509.84 1 set provider type: PROVTYPE_MODEM 201509.85 0 Calling lineSetNumRings on lLineHandle 66326 201509.85 1 Waiting for a call... 201509.85 0 Calling .lineOpen on device 2 201511.40 2 lineOpen(2)=> 201511.40 0 Calling .GetLineHandle on LineId 2 201511.40 2 hLine=66292 201511.40 0 Calling .GetProviderInfo on LineId 2 201511.40 2 tapi ProviderInfo: Windows Telephony Service Provider for Universal Modem Driver 201511.41 2 set provider type: PROVTYPE_MODEM 201511.41 0 Calling lineSetNumRings on lLineHandle 66292 201511.41 2 Waiting for a call... 201540.73 2 callstate OFFERING 66462 0 4 201540.76 2 ring 1 201540.76 2 Answer the call at 9/19/2004 8:15:40 PM 201540.76 2 lineAnswer(66462) => 66445 201540.77 2 callstate ACCEPTED 66462 0 0 201541.59 2 Lev_CallerID [5018375350,HARRIS MICHELLE,] 201541.65 2 Lev_CallerID [5018375350,HARRIS MICHELLE,] 201547.69 2 tapi Reply (LineEvReply) ok 66445 0 201547.70 2 callstate CONNECTED 66462 0 0 201547.70 2 callstate CONNECTED 66462,0,0 201547.70 2 WorkingModeTAPI@Connected= 201547.71 2 WorkingModeScript@Connected= 201547.71 2 Inband detection not enabled 201547.73 2 StartLoadedVgs at 9/19/2004 8:15:47 PM 201547.73 2 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\FMC\} 201547.75 2 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\FMC} 201547.75 2 rv add [$RV_STARTTIME]{9/19/2004 8:15:47 PM} 201547.75 2 rv add [$RV_DEVICEID]{2} 201547.75 2 rv add [$RV_CIDNAME]{HARRIS MICHELLE} 201547.75 2 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 201547.76 2 rv add [$RV_CIDNUMBER]{5018375350} 201547.79 2 timer clear 201547.80 2 [WelcomeMenu] Playing 201547.83 2 [WelcomeMenu] Playing (C:\Program files\Voiceguide\scripts\fmc\voice\Welcomefmcmenu.wav) 201547.83 2 play set playid=81607 201548.27 2 PlaySoundStart ok [C:\Program files\Voiceguide\scripts\fmc\voice\Welcomefmcmenu.wav] 201548.27 2 timer clear 201548.27 2 RunModule PLAY end 201548.30 2 wa(13984,8160700) 201555.97 2 callstate DISCONNECTED 66462 32 0 201555.97 2 ScriptEventCode 9250 iLineState=1100 201555.99 2 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 201555.99 2 rv add [Hangup Time]{9/19/2004 8:15:55 PM} 201556.00 2 Hanging up call... 201556.00 2 RecSoundStop ok 201556.35 2 PlaySoundStop err=0 201556.35 2 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 201556.36 2 fnHangupCall end 201558.02 2 callstate IDLE 66462 0 0 201558.02 2 WorkingMode@Idle= 201558.02 2 timer clear 201558.10 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 201558.10 2 tapi Reply (LineEvReply) ok 66002 0 201559.02 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 201559.02 2 ScriptEventCode 9008 iLineState=900 201559.02 2 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 201559.02 2 ReinitTelephony due to IDLE 201559.02 2 tapic lineDeallocateCall(MainCall:66462) 0 201600.55 2 lineOpen(2)=> 201600.55 2 Waiting for a call... 201600.55 2 LineHandle=66087 201600.56 2 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 201600.58 0 dial start any summary:|1:idx=0|2:rdy=0| 201601.60 0 dial start any summary:|1:idx=0|2:rdy=0| 201602.61 0 dial start any summary:|1:idx=0|2:rdy=0| 201603.57 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 201603.57 2 ScriptEventCode 9013 iLineState=900 201607.59 0 sys cleanup Start 201607.59 0 sys cleanup End AND 0919tw.txt Share this post Link to post
SupportTeam Report post Posted 09/20/2004 04:48 AM Looks like the modem is reporting that it has heard a disconnect tone while the sound file Welcomefmcmenu.wav was being played. Some modems falsely detect disconnect tones while playing/recording sound files or when a DTMF key is pressed by the caller. The only solution in thrse situations is to change the modem or re-record the sound file. Share this post Link to post
