E-mail Feature

[Guest Phillip]

Thanks for adding the “Senders” name box in the e-mail module.

Some SMTP servers require authentication before allowing you to send mail, like POP authentication, where a username and password are entered (like Outlook does).

 

Do you foresee adding this feature anytime in the near future?

[SupportTeam]

We have not received any requests for this feature before, I understand that a great majority of SMTP servers do not ask for authentication - and usually VoiceGuide is set up to connect to company’s internal SMTP server - and the likelihood of these being set up to require authentication is even lower.

 

If it however became a requirement for client then there should be no problems having this feature added...

[Guest Phillip]

I wouldn’t make the assumption that because a company wants an IVR system that they have an SMTP server.

 

Most ISPs in the US no longer allow relaying due to SPAM, and require authentication.

 

Although I may be the first to request such a feature, you’ll probably get more in time.

 

Thanks.