Line Hungup

[Fayo]

Thank you for your help. I realy dont understand why the line hungup.

A client called and at the moment to Say "Say Number" 1 to continu or 2 to repeat the number the line hang up. In my module "Say Number" I have as Path:

 

On {2} Goto [say Numbers]

On {1} Goto [Eval_Time_17]

On {Fail} Goto [Eval_Time_17]

 

------------Event Trace ----Part where the problem occured-------

97796 5 [say Numbers] Say numbers: 15833 as Digits

97812 5 RVreplace start: [C:\Program Files\VoiceGuide\system\voice\OLWav2\SayNumber1_1_$RV[selectLanguage].wav]

97828 5 RVreplace end: [C:\Program Files\VoiceGuide\system\voice\OLWav2\SayNumber1_1_2.wav]

97843 5 RVreplace start: [C:\Program Files\VoiceGuide\system\voice\OLWav2\SayNumber1_2_$RV[selectLanguage].wav]

97843 5 RVreplace end: [C:\Program Files\VoiceGuide\system\voice\OLWav2\SayNumber1_2_2.wav]

97921 5 PlaySoundStartNumbers ok

97921 5 TimeoutClear

97921 5 wa(1780,39785900)

00015 5 wa(1789,39785905)

01875 5 wb(39785905)

01968 5 wa(4194,39785906)

06250 5 Play End line[5] (id=397859)

06265 5 LsSayNbrPlay EV_PLAY_FINISHED

06265 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

06265 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

17187 5 Timer fired EV_TIMEOUT_HANGUP

17187 5 LsSayNbrPlay EV_TIMEOUT_HANGUP

17187 5 PlaySoundStop ok

17203 5 Hanging up call...

17218 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

17218 5 PlaySoundStop ok

17234 5 fnHangupCall end

19437 5 Timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

19437 5 Hanging up call...(2)

19437 5 PlaySoundStop ok

19437 5 fnHangupCall end

19453 5 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

[SupportTeam]

Trace shows caller did not press anything - and VoiceGuide hung up after waiting 10 seconds for caller's keypress.

 

Some voice modems have problems reliably detecting DTMF tones. And keep in mind that some phone lines distort the sound of DTMF tones being sent as well, making them harder to recognize...

 

If you are using a voice modem than you should look into getting a different modem...

[Fayo]

Hello,

 

First I appreciate your fast answer. Thank you.

I dont understand why, since there is no DTMF tones, VGuide does not take the Fail path. Well, I have changed paths :

 

On {2} Goto [say Numbers]

On {1} Goto [Eval_Time_17]

On {Fail} Goto [Eval_Time_17]

 

To these paths instead:

 

On {2} Goto [say Numbers]

On {1} Goto [Eval_Time_17]

On {Timeout 10l} Goto [Eval_Time_17]

 

 

I hope I will not have other suprising behaviour.

[SupportTeam]

Which version of VG are you using?

In current release the "Fail" path is taken if no data is entered.

[Fayo]

Hello,

 

Can you tell me what is "VoiceGuide's Debug Printout " ? If you mean Event Trace log then it is here on my fiest post.

 

Thanks

[SupportTeam]

That trace shows that the file has completed playing (playing lasted 9 seconds) and then there was a timeout awaiting caller's input....

 

Are you saying that the playing on your system was cut off abruptly even though the log shows that the file is still playing?

 

If yes then how long after the cutting of play did the caller hear the disconnect tone?

 

Trace shows that VoiceGuide hung up 10 seconds after the file completed playing.