Fax

[Guest FMC]

With VG5.2 how would you recieve a fax from inside with the client pressing a key to send???

 

On 4.7 it says that VG will automatically hand off a fax call to the fax agent, but what I've experienced with 5.2 is the fax agent takes control of the modem. I've tried this with MSFax, MSShared Fax and Win Fax Pro; the same thing occured the fax agent automatically answered the call instead of VG? If the answer number of rings is altered in the fax agent then no answer occurs at all.

 

Any thoughts relevent would be appreciated.

 

Thanks

[SupportTeam]

You have to set the Fax client not to automatically answer the phone...

You’d have to enquire with the fax software manufacturers to determine how can this be done.