Dial And Conference

[Guest lockerboy]

I have recently upgraded to v5.2.3. Now when we use the TRANSFER CALL module, it doesn't use the lines that i have indicated in "Which lines to use to make the outbound call". I have set aside several lines that VoiceGuide cannot dial out in LINE DEVICE CONFIG. These lines match those in the text file for the transfer lines.

 

How can i make VoiceGuide use the lines that are available for the conference?

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

 

Please also post the script which you use to replicate the problem.

[Guest lockerboy]

Thanks. The Event Trace Log is attached to this post.

0927vgm.txt

[Guest lockerboy]

And the script is here.

spinnakerconciergeRES.vgs

[SupportTeam]

You still need to ensure that the 'Allow VG to Dialout on this line' check box is ticked for those lines which you want to use.

 

That is the overriding setting determining which lines can and cannot be used for outgoing calls.

 

See the "View"->"Line Device Config" menu.

 

Looks like on your system you have all these check boxes cleared - that is why VG Dialer cannot find a line to use...:

102121.28 46 dial  busy: iDialoutOkOnThisLine=0

102121.41 47 dial  busy: iDialoutOkOnThisLine=0

102121.52 48 dial  busy: iDialoutOkOnThisLine=0

102121.63 49 dial  busy: iDialoutOkOnThisLine=0

102121.75 50 dial  busy: iDialoutOkOnThisLine=0

102121.86 51 dial  busy: iDialoutOkOnThisLine=0

102121.97 52 dial  busy: iDialoutOkOnThisLine=0

102122.09 53 dial  busy: iDialoutOkOnThisLine=0

102122.20  9 Could not find free line to place outgoing call.

[Guest lockerboy]

If I check "allow VG to Dialout on this line" then script will use that line for the outbound calls being performed. When a call arrives to the point in the IVR that it should use the Dial and Conference feature, all lines are occupied, and therefore cannot perform the Conference function. In previous versions of your software we left the first 3 lines "unchecked", and then used a text file with 1, 2, and 3 in it to tell VG to use those lines only for Conferences.

 

How can I be dialing outbound projects and still leave lines available for Dial and Conference?

[SupportTeam]

How can I be dialing outbound projects and still leave lines available for Dial and Conference?

When loading in the entries to be dialed specify in those dialout entries which lines they can use. See the 'Dialing Times' tab in VG Dialer, or if loading using the XML file then use the <LineSelection> tag.

 

If the 'Allow VG to Dialout on this line' check box is not ticked then no outgoing calls will be made on that line - regardless of what is specified in the various loaded entries. You can think of that check box as a sort of 'manual override'...