pdr Report post Posted 09/27/2004 08:11 PM Every now and again one line will freeze and I have to shut down VoiceGuide to restart that line. Here is the log when this happens - line 7 is the problem - 124222.98 7 ScriptEventCode 9013 iLineState=900 124223.14 7 dial [22200,9xxxxxxxxxx,0,800,2330,,,1,,c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs,C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs,[MyCallId]{22200},30,1,60, , ] 124223.16 0 dial callque update id=22200 next call time 0409111342 124223.17 0 dial callque DB update returned 124223.19 7 dial found entry: tel[9xxxxxxxxxx] ann[] vgs[c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs] am[C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs] 124223.23 7 Dialing: 9xxxxxxxxxx 124223.27 7 MakeCall => 66221 124223.28 7 TimeoutSet 30 EV_TIMEOUT_MAKECALL_NORESPONSE 124223.30 7 TapiCbTrigSet 66221 7002 124223.44 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 124223.44 6 ScriptEventCode 9013 iLineState=900 124224.11 7 tapi Reply (LineEvReply) ok 66221 0 124224.13 7 TapiCbTrigClear 124224.14 7 linedevstate 2048 0 0 124224.17 7 callstate DIALTONE 65853 0 0 124224.20 7 callstate DIALING 65853 0 0 124224.23 7 callstate PROCEEDING 65853 0 0 124224.27 7 callinfo CALLEDID 124224.30 7 callinfo REASON 124224.39 7 Lev_CallerID [0000,] 124224.42 7 callinfo ORIGIN 124233.11 7 callstate CONNECTED 65853,1,0 124233.13 7 WorkingModeTAPI@Connected= 124233.14 7 WorkingModeScript@Connected= 124233.17 7 rv add [MyCallId]{22200} 124233.19 7 rv add [OutDial_RetriesLeft]{1} 124233.22 7 rv add [$RV_STARTTIME]{11/09/2004 12:42:33} 124233.23 7 rv add [$RV_DEVICEID]{7} 124233.25 7 rv add [$RV_CIDNAME]{} 124233.27 7 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 124233.28 7 rv add [$RV_CALLEDNUMBER]{9xxxxxxxxxx} 124233.30 0 dial callque delete id=22200 124233.34 7 AddRVns [OutDial_Result]{Contacted_Human} 124233.36 7 Live person answered, starting c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs 124233.38 2 tr NewVgsVgm_Goto c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs,,,,,0 124233.42 7 rv add [scriptEnd_Time]{11/09/2004 12:42:33} 124233.44 7 rv add [scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs} 124233.48 7 rv add [scriptEnd_Goto_Module]{} 124233.50 7 rv add [scriptStart_Time]{11/09/2004 12:42:33} 124233.55 0 Script Load c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs 124233.59 7 Loaded c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs into:3 124233.61 7 AddRVns [scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\} 124233.63 7 cl NewVgsVgm_RunModule module not found: 124233.64 2 tr NewVgsVgm_Goto 1 124233.66 2 tr NewVgsVgm_Goto 2 124233.67 7 TimeoutClear 124233.69 7 [GetCallInfo] DB Query 124233.70 7 db ODBC mode used 124233.75 7 RVreplace start: [sELECT AirlineName, PaxName, ETA, FirstText, SecText, Internal_Comments, Internal_Comments1, DelDate, ID FROM AutomatedCalls WHERE ID = $RV[MyCallID]] 124233.77 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\} 124233.78 7 db About to execute a Retrieve type operation [sELECT AirlineName, PaxName, ETA, FirstText, SecText, Internal_Comments, Internal_Comments1, DelDate, ID FROM AutomatedCalls WHERE ID = 22200] 124233.81 7 db [GetCallInfo] row count=1 124233.83 7 rv add [GetCallInfo_RowCount]{1} 124233.84 7 db get RecordsetGetRowsMax 124233.86 7 db get 999 records. (row count=1) 124233.88 7 db update RVs 124233.89 7 db about to close dbDbqDatabase 124233.92 7 db going down path [True] 124233.94 7 TimeoutClear 124233.97 7 [OGM1] Playing 124233.98 7 RVreplace start: [This is an automated message on behalf of $RV[GetCallInfo_1_1] with regard to the luggage of passenger, $RV[GetCallInfo_2_1]. Press ONE for more information. Press NINE to finish this call. Press ZERO to hear this message again.] 124234.00 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200} 124234.02 7 tts generate start[This is an automated message on behalf of Air Canada with regard to the luggage of passenger, BOURNE. Press ONE for more information. Press NINE to finish this call. Press ZERO to hear this message again.] 124234.14 7 tts generate wait 124234.16 7 RunModule PLAY end 124234.17 2 tr NewVgsVgm_Goto end 124238.73 7 tts generate finish 124238.75 7 [OGM1] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 124239.11 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 124239.13 7 TimeoutClear 124239.22 7 wa(14134,14332800) 124239.31 7 callinfo MONITORMODES 124253.41 7 Play End line[7] (id=143328) 124253.42 7 ScriptEventCode 8001 iLineState=1100 124253.44 7 LsPlayMsg EV_PLAY_FINISHED 124253.45 7 TimeoutSet 10 EV_TIMEOUT_HANGUP 124253.50 7 TimeoutSet 15 EV_TIMEOUT_GOTOMODULE 124255.94 7 dtmf 0 (65853,48,2) 124255.95 7 ScriptEventCode 48 iLineState=1101 124255.97 7 LsPlayMsgFinished 0 124255.98 7 rv add [OGM1]{0} 124256.02 7 TimeoutClear 124256.03 7 [OGM1] Playing 124256.05 7 RVreplace start: [This is an automated message on behalf of $RV[GetCallInfo_1_1] with regard to the luggage of passenger, $RV[GetCallInfo_2_1]. Press ONE for more information. Press NINE to finish this call. Press ZERO to hear this message again.] 124256.06 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0} 124256.08 7 tts generate start[This is an automated message on behalf of Air Canada with regard to the luggage of passenger, BOURNE. Press ONE for more information. Press NINE to finish this call. Press ZERO to hear this message again.] 124256.17 7 tts generate wait 124256.20 7 RunModule PLAY end 124256.89 7 tts generate finish 124256.91 7 [OGM1] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 124257.33 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 124257.34 7 TimeoutClear 124257.39 7 wa(14134,16150000) 124257.42 7 callinfo MONITORMODES 124311.70 7 wb(16150000) 124311.84 7 Play End line[7] (id=161500) 124311.86 7 ScriptEventCode 8001 iLineState=1100 124311.92 7 LsPlayMsg EV_PLAY_FINISHED 124311.95 7 TimeoutSet 10 EV_TIMEOUT_HANGUP 124311.97 7 TimeoutSet 15 EV_TIMEOUT_GOTOMODULE 124314.53 7 dtmf 1 (65853,49,2) 124314.61 7 ScriptEventCode 49 iLineState=1101 124314.66 7 LsPlayMsgFinished 1 124314.67 7 rv add [OGM1]{1} 124314.81 7 TimeoutClear 124314.83 7 [Check for ETA] Evaluate ["$RV[GetCallInfo_3_1]"=""] 124314.89 7 RVreplace start: ["$RV[GetCallInfo_3_1]"=""] 124314.91 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1} 124314.98 7 RVreplace end: ["11/09/2004 13:15:00"=""] 124315.05 7 .Eval(Cstr("11/09/2004 13:15:00"="")) 124315.06 7 rv add [Check for ETA_Input]{"11/09/2004 13:15:00"=""} 124315.09 7 rv add [Check for ETA]{False} 124315.11 7 Eval Expr result:[False] 124315.13 7 TimeoutClear 124315.20 7 [ETAHours] Running VB Script... 124315.25 7 RVreplace start: [Dim ETAHourParam Dim ETAValue Dim ETAHour ETAValue = "$RV[GetCallInfo_3_1]" ETAHourParam="h" ETAHour=DatePart(ETAHourParam,ETAValue) set vg = CreateObject("VoiceGuide.CommandLink") vg.Run_ResultReturn $RV_LINEID, "[ETAHours]{" & ETAHour & "}" set vg = Nothing ] 124315.27 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False} 124321.63 7 Run Script waiting... (shellid=5900, process=1900) 124321.64 7 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE 124322.55 7 cl Run_ResultReturn >>[ETAHours]{13}<< 124322.56 7 AddRVns [ETAHours]{13} 124322.58 7 TimeoutClear 124322.59 7 [ETAMinutes] Running VB Script... 124322.61 7 RVreplace start: [Dim ETAMinuteParam Dim ETAValue Dim ETAMinute ETAValue = "$RV[GetCallInfo_3_1]" ETAMinuteParam="n" ETAMinute=DatePart(ETAMinuteParam,ETAValue) set vg = CreateObject("VoiceGuide.CommandLink") vg.Run_ResultReturn $RV_LINEID, "[ETAMinutes]{" & ETAMinute & "}" set vg = Nothing ] 124322.64 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13} 124322.94 7 Run Script waiting... (shellid=4804, process=1972) 124322.95 7 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE 124323.25 7 cl Run_ResultReturn >>[ETAMinutes]{15}<< 124323.27 7 AddRVns [ETAMinutes]{15} 124323.30 7 TimeoutClear 124323.31 7 [OGM3] Playing 124323.33 7 RVreplace start: [<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US">We will be delivering your luggage before, <p><say-as type="date">$RV[ETAHours] </say-as></p>, hundred hours and, <p><say-as type="date">$RV[ETAMinutes] </say-as></p>, minutes, on, $RV[GetCallInfo_8_1], to the address that $RV[GetCallInfo_1_1] has given us. Thank you for your patience.</speak>] 124323.34 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{15} 124323.36 7 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US">We will be delivering your luggage before, <p><say-as type="date">13 </say-as></p>, hundred hours and, <p><say-as type="date">15 </say-as></p>, minutes, on, September, 11, to the address that Air Canada has given us. Thank you for your patience.</speak>] 124323.45 7 tts generate wait 124323.47 7 RunModule PLAY end 124325.13 7 tts generate finish 124325.14 7 [OGM3] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 124325.47 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 124325.50 7 TimeoutClear 124325.59 7 wa(14435,18971800) 124325.64 7 callinfo MONITORMODES 124340.06 7 Play End line[7] (id=189718) 124340.08 7 ScriptEventCode 8001 iLineState=1100 124340.09 7 LsPlayMsg EV_PLAY_FINISHED 124340.11 7 TimeoutSet 10 EV_TIMEOUT_HANGUP 124340.13 7 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 124340.16 7 ScriptEventCode 9002 iLineState=1101 124340.17 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 124340.19 7 TimeoutClear 124340.20 7 [Get Date and Time Stamp_2] Evaluate [Cstr($RV_DATE) & "/" & Cstr($RV_MONTH) & "/" & Cstr($RV_YEAR) & " " & Cstr($RV_HOUR) & ":" & Cstr($RV_MINUTE)] 124340.22 7 RVreplace start: [Cstr($RV_DATE) & "/" & Cstr($RV_MONTH) & "/" & Cstr($RV_YEAR) & " " & Cstr($RV_HOUR) & ":" & Cstr($RV_MINUTE)] 124340.23 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{15} 124340.25 7 RVreplace end: [Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)] 124340.28 7 .Eval(Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)) 124340.30 7 rv add [Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)} 124340.31 7 rv add [Get Date and Time Stamp_2]{11/9/2004 12:43} 124340.36 7 rv add [DateTimeStamp]{11/9/2004 12:43} 124340.38 7 Eval Expr result:[11/9/2004 12:43] stored in $RV[DateTimeStamp] 124340.39 7 path {11/9/2004 12:43} not found 124340.47 7 TimeoutClear 124340.48 7 [update Db2] DB Query 124340.55 7 db ODBC mode used 124340.59 7 RVreplace start: [uPDATE AutomatedCalls SET OutDial_Result='$RV[OutDial_Result]', SecText=true, Internal_Comments1='$RV[DateTimeStamp]' WHERE ID = $RV[MyCallID]] 124340.61 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{15}[Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)}[Get Date and Time Stamp_2]{11/9/2004 12:43}[DateTimeStamp]{11/9/2004 12:43} 124340.64 7 db About to execute a Modify type operation [uPDATE AutomatedCalls SET OutDial_Result='Contacted_Human', SecText=true, Internal_Comments1='11/9/2004 12:43' WHERE ID = 22200] 124340.67 7 db Modify operation returned OK 124340.69 7 rv add [update Db2_RowCount]{1} 124340.72 7 TimeoutClear 124340.73 7 [OGM3a] Playing 124340.77 7 tts generate start[if you would like to hear this message again, press zero, otherwise, press nine to finish this call.] 124340.84 7 tts generate wait 124340.86 7 RunModule PLAY end 124341.50 7 tts generate finish 124341.52 7 [OGM3a] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 124341.80 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 124341.81 7 TimeoutClear 124341.86 7 wa(6838,20609300) 124341.88 7 callinfo MONITORMODES 124347.72 7 dtmf 0 (65853,48,2) 124347.73 7 ScriptEventCode 48 iLineState=1100 124347.75 7 LsPlayMsg 0 124347.89 7 PlaySoundStop err=0 124347.91 7 rv add [OGM3a]{0} 124348.03 7 TimeoutClear 124348.05 7 [OGM3] Playing 124348.06 7 RVreplace start: [<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US">We will be delivering your luggage before, <p><say-as type="date">$RV[ETAHours] </say-as></p>, hundred hours and, <p><say-as type="date">$RV[ETAMinutes] </say-as></p>, minutes, on, $RV[GetCallInfo_8_1], to the address that $RV[GetCallInfo_1_1] has given us. Thank you for your patience.</speak>] 124348.08 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{15}[Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)}[Get Date and Time Stamp_2]{11/9/2004 12:43}[DateTimeStamp]{11/9/2004 12:43}[update Db2_RowCount]{1}[OGM3a]{0} 124348.11 7 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US">We will be delivering your luggage before, <p><say-as type="date">13 </say-as></p>, hundred hours and, <p><say-as type="date">15 </say-as></p>, minutes, on, September, 11, to the address that Air Canada has given us. Thank you for your patience.</speak>] 124348.22 7 tts generate wait 124348.23 7 RunModule PLAY end 124348.98 7 tts generate finish 124349.00 7 [OGM3] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 124349.27 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 124349.28 7 TimeoutClear 124349.36 7 wa(14435,21359300) 124349.39 7 callinfo MONITORMODES 124403.84 7 wb(21359300) 124403.92 7 Play End line[7] (id=213593) 124403.94 7 ScriptEventCode 8001 iLineState=1100 124403.95 7 LsPlayMsg EV_PLAY_FINISHED 124403.97 7 TimeoutSet 10 EV_TIMEOUT_HANGUP 124404.00 7 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 124404.02 7 ScriptEventCode 9002 iLineState=1101 124404.03 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 124404.11 7 TimeoutClear 124404.13 7 [Get Date and Time Stamp_2] Evaluate [Cstr($RV_DATE) & "/" & Cstr($RV_MONTH) & "/" & Cstr($RV_YEAR) & " " & Cstr($RV_HOUR) & ":" & Cstr($RV_MINUTE)] 124404.16 7 RVreplace start: [Cstr($RV_DATE) & "/" & Cstr($RV_MONTH) & "/" & Cstr($RV_YEAR) & " " & Cstr($RV_HOUR) & ":" & Cstr($RV_MINUTE)] 124404.17 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{15}[Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)}[Get Date and Time Stamp_2]{11/9/2004 12:43}[DateTimeStamp]{11/9/2004 12:43}[update Db2_RowCount]{1}[OGM3a]{0} 124404.22 7 RVreplace end: [Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(44)] 124404.23 7 .Eval(Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(44)) 124404.28 7 rv add [Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(44)} 124404.30 7 rv add [Get Date and Time Stamp_2]{11/9/2004 12:44} 124404.31 7 rv add [DateTimeStamp]{11/9/2004 12:44} 124404.33 7 Eval Expr result:[11/9/2004 12:44] stored in $RV[DateTimeStamp] 124404.34 7 path {11/9/2004 12:44} not found 124404.36 7 TimeoutClear 124404.38 7 [update Db2] DB Query 124404.41 7 db ODBC mode used 124404.42 7 RVreplace start: [uPDATE AutomatedCalls SET OutDial_Result='$RV[OutDial_Result]', SecText=true, Internal_Comments1='$RV[DateTimeStamp]' WHERE ID = $RV[MyCallID]] 124404.44 7 RVns [MyCallId]{22200}[OutDial_RetriesLeft]{1}[OutDial_Result]{Contacted_Human}[scrip End_Time]{11/09/2004 12:42:33}[scriptEnd_Goto_Script]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:42:33}[scriptsPath]{c:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{Air Canada}[GetCallInfo_2_1]{BOURNE}[GetCallInfo_3_1]{11/09/2004 13:15:00}[GetCallInfo_4_1]{True}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{10/9/2004 13:45}[GetCallInfo_7_1]{11/9/2004 12:29}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22200}[OGM1]{0}[OGM1]{1}[Check for ETA_Input]{"11/09/2004 13:15:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{15}[Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(43)}[Get Date and Time Stamp_2]{11/9/2004 12:43}[DateTimeStamp]{11/9/2004 12:43}[update Db2_RowCount]{1}[OGM3a]{0}[Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(44)}[Get Date and Time Stamp_2]{11/9/2004 12:44}[DateTimeStamp]{11/9/2004 12:44} 124404.47 7 db About to execute a Modify type operation [uPDATE AutomatedCalls SET OutDial_Result='Contacted_Human', SecText=true, Internal_Comments1='11/9/2004 12:44' WHERE ID = 22200] 124404.50 7 db Modify operation returned OK 124404.52 7 rv add [update Db2_RowCount]{1} 124404.55 7 TimeoutClear 124404.56 7 [OGM3a] Playing 124404.58 7 tts generate start[if you would like to hear this message again, press zero, otherwise, press nine to finish this call.] 124404.67 7 tts generate wait 124404.72 7 RunModule PLAY end 124405.08 7 dtmf 9 (65853,57,2) 124405.09 7 ScriptEventCode 57 iLineState=1100 124405.11 7 LsPlayMsg 9 124405.17 7 PlaySoundStop err=0 124405.19 7 rv add [OGM3a]{9} 124405.20 7 TimeoutClear 124405.22 7 rv add [Hangup Time]{11/09/2004 12:44:05} 124405.23 7 Hanging up call... [Hangup Module] 124405.30 7 RecSoundStop ok 124405.34 7 PlaySoundStop err=0 124405.36 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124405.47 7 fnHangupCall end 124405.52 7 linedevstate 2048 0 0 124405.55 7 callstate IDLE 65853 0 0 124405.56 7 WorkingMode@Idle= 124405.59 7 TimeoutClear 124405.77 7 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 124405.80 7 tapi Reply (LineEvReply) ok 66100 0 124405.94 7 tts generate finish 124405.95 7 [OGM3a] Playing (C:\Program Files\VoiceGuide\data\tts7.wav) 124406.30 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts7.wav] 124406.31 7 TimeoutClear 124406.36 7 wa(6838,23054600) 124414.52 7 wb(23054600) 124414.83 7 Play End line[7] (id=230546) 124414.86 7 ScriptEventCode 8001 iLineState=900 124414.89 7 LsAwaitingCalls EV_PLAY_FINISHED 124624.44 0 Script Load c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs 124624.69 0 Loaded Script Id 4: c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs 124626.92 6 dial [22212,9xxxxxxxxxx,0,800,2330,,,1,,c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs,C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs,[MyCallId]{22212},30,1,60, , ] 124627.23 0 dial callque update id=22212 next call time 0409111346 124627.27 0 dial callque DB update returned 124627.34 6 dial found entry: tel[9xxxxxxxxxx] ann[] vgs[c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs] am[C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs] 124627.61 6 Dialing: 9xxxxxxxxxx 124627.63 6 MakeCall => 65997 124627.64 6 TimeoutSet 30 EV_TIMEOUT_MAKECALL_NORESPONSE 124627.66 6 TapiCbTrigSet 65997 7002 124628.39 6 tapi Reply (LineEvReply) ok 65997 0 124628.41 6 TapiCbTrigClear 124628.44 6 linedevstate 2048 0 0 124628.45 6 callstate DIALTONE 66085 0 0 124628.48 6 callstate DIALING 66085 0 0 124628.52 6 callstate PROCEEDING 66085 0 0 124628.55 6 callinfo CALLEDID 124628.56 6 callinfo REASON 124628.70 6 Lev_CallerID [0000,] 124628.72 6 callinfo ORIGIN 124650.31 6 callstate DISCONNECTED 66085,16,0 124650.33 6 ScriptEventCode 9250 iLineState=5200 124650.34 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 124650.38 0 dial callque delete id=22212 124650.44 6 AddRVns [OutDial_Result]{Contacted_AM} 124650.45 6 AM - wait for end of welcome message... 124650.48 6 dial awaiting end of answering machine message (lvl:30 for 10) 124650.70 6 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_6.wav] ok 124650.72 6 TimeoutSet 120 EV_TIMEOUT_HANGUP 124653.89 6 ScriptEventCode 9300 iLineState=1152 124653.91 6 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED 124654.03 6 RecSoundStop ok 124654.09 6 TimeoutSet 1 EV_REC_FINISHED 124654.23 6 ScriptEventCode 8003 iLineState=1152 124654.25 6 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED 124654.27 6 RVreplace start: [$RV[AmWelcMsg_RecLen100ms]] 124654.31 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1} 124654.33 6 RVreplace end: [] 124654.36 6 am msglen=0, minrequired=10 124654.41 6 Run Answer Machine script [C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs] 124654.42 2 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs,,,,,0 124654.45 6 rv add [scriptEnd_Time]{11/09/2004 12:46:54} 124654.47 6 rv add [scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs} 124654.52 6 rv add [scriptEnd_Goto_Module]{} 124654.53 6 rv add [scriptStart_Time]{11/09/2004 12:46:54} 124654.55 6 rv add [scriptStart_CalledFrom_Module]{Hangup the Call 1} 124654.56 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs at idx=2 124654.58 6 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\} 124654.59 6 cl NewVgsVgm_RunModule module not found: 124654.61 2 tr NewVgsVgm_Goto 1 124654.63 2 tr NewVgsVgm_Goto 2 124654.64 6 TimeoutClear 124654.66 6 [GetCallInfo] DB Query 124654.67 6 db ODBC mode used 124654.72 6 RVreplace start: [sELECT AirlineName, PaxName, ETA, FirstText, SecText, Internal_Comments, Internal_Comments1, DelDate, ID FROM AutomatedCalls WHERE ID = $RV[MyCallID]] 124654.78 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\} 124654.80 6 db About to execute a Retrieve type operation [sELECT AirlineName, PaxName, ETA, FirstText, SecText, Internal_Comments, Internal_Comments1, DelDate, ID FROM AutomatedCalls WHERE ID = 22212] 124654.86 6 db [GetCallInfo] row count=1 124654.88 6 rv add [GetCallInfo_RowCount]{1} 124654.91 6 db get RecordsetGetRowsMax 124654.92 6 db get 999 records. (row count=1) 124654.94 6 db update RVs 124654.95 6 db about to close dbDbqDatabase 124654.98 6 db going down path [True] 124655.00 6 TimeoutClear 124655.02 6 [OGM1] Playing 124655.03 6 RVreplace start: [This is an automated message on behalf of $RV[GetCallInfo_1_1] with regard to the luggage of passenger, $RV[GetCallInfo_2_1].] 124655.11 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212} 124655.16 6 tts generate start[This is an automated message on behalf of British Airways T4 with regard to the luggage of passenger, REID.] 124655.33 6 tts generate wait 124655.41 6 RunModule PLAY end 124655.42 2 tr NewVgsVgm_Goto end 124656.09 6 tts generate finish 124656.11 6 [OGM1] Playing (C:\Program Files\VoiceGuide\data\tts6.wav) 124656.58 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts6.wav] 124656.59 6 TimeoutClear 124656.64 6 wa(7680,40068700) 124704.42 6 wb(40068700) 124704.52 6 Play End line[6] (id=400687) 124704.56 6 ScriptEventCode 8001 iLineState=1100 124704.61 6 LsPlayMsg EV_PLAY_FINISHED 124704.63 6 TimeoutSet 10 EV_TIMEOUT_HANGUP 124704.67 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 124704.69 6 ScriptEventCode 9002 iLineState=1101 124704.73 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 124704.77 6 TimeoutClear 124704.78 6 [Check for ETA] Evaluate ["$RV[GetCallInfo_3_1]"=""] 124704.80 6 RVreplace start: ["$RV[GetCallInfo_3_1]"=""] 124704.81 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212} 124704.83 6 RVreplace end: ["11/09/2004 13:00:00"=""] 124704.84 6 .Eval(Cstr("11/09/2004 13:00:00"="")) 124704.86 6 rv add [Check for ETA_Input]{"11/09/2004 13:00:00"=""} 124704.88 6 rv add [Check for ETA]{False} 124704.89 6 Eval Expr result:[False] 124704.92 6 TimeoutClear 124704.94 6 [ETAHours] Running VB Script... 124704.95 6 RVreplace start: [Dim ETAHourParam Dim ETAValue Dim ETAHour ETAValue = "$RV[GetCallInfo_3_1]" ETAHourParam="h" ETAHour=DatePart(ETAHourParam,ETAValue) set vg = CreateObject("VoiceGuide.CommandLink") vg.Run_ResultReturn $RV_LINEID, "[ETAHours]{" & ETAHour & "}" set vg = Nothing ] 124704.97 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212}[Check for ETA_Input]{"11/09/2004 13:00:00"=""}[Check for ETA]{False} 124705.67 6 Run Script waiting... (shellid=2612, process=1612) 124705.72 6 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE 124705.98 6 cl Run_ResultReturn >>[ETAHours]{13}<< 124706.00 6 AddRVns [ETAHours]{13} 124706.03 6 TimeoutClear 124706.05 6 [ETAMinutes] Running VB Script... 124706.06 6 RVreplace start: [Dim ETAMinuteParam Dim ETAValue Dim ETAMinute ETAValue = "$RV[GetCallInfo_3_1]" ETAMinuteParam="n" ETAMinute=DatePart(ETAMinuteParam,ETAValue) set vg = CreateObject("VoiceGuide.CommandLink") vg.Run_ResultReturn $RV_LINEID, "[ETAMinutes]{" & ETAMinute & "}" set vg = Nothing ] 124706.08 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212}[Check for ETA_Input]{"11/09/2004 13:00:00"=""}[Check for ETA]{False}[ETAHours]{13} 124706.36 6 Run Script waiting... (shellid=4696, process=2024) 124706.38 6 TimeoutSet 1 EV_TIMEOUT_CHECKONSTATE 124706.72 6 cl Run_ResultReturn >>[ETAMinutes]{0}<< 124706.73 6 AddRVns [ETAMinutes]{0} 124706.75 6 TimeoutClear 124706.77 6 [OGM3] Playing 124706.78 6 RVreplace start: [<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US">We will be delivering your luggage before, <p><say-as type="date">$RV[ETAHours] </say-as></p>, hundred hours and, <p><say-as type="date">$RV[ETAMinutes] </say-as></p>, minutes, on, $RV[GetCallInfo_8_1], to the address that $RV[GetCallInfo_1_1] has given us. Thank you for your patience.</speak>] 124706.83 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212}[Check for ETA_Input]{"11/09/2004 13:00:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{0} 124706.86 6 tts generate start[<?xml version="1.0" encoding="ISO-8859-1"?> <speak version="1.0" xml:lang="en-US">We will be delivering your luggage before, <p><say-as type="date">13 </say-as></p>, hundred hours and, <p><say-as type="date">0 </say-as></p>, minutes, on, September, 11, to the address that British Airways T4 has given us. Thank you for your patience.</speak>] 124707.08 6 tts generate wait 124707.09 6 RunModule PLAY end 124707.92 6 tts generate finish 124707.94 6 [OGM3] Playing (C:\Program Files\VoiceGuide\data\tts6.wav) 124708.33 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\data\tts6.wav] 124708.34 6 TimeoutClear 124708.39 6 wa(15016,41251500) 124723.55 6 Play End line[6] (id=412515) 124723.56 6 ScriptEventCode 8001 iLineState=1100 124723.58 6 LsPlayMsg EV_PLAY_FINISHED 124723.61 6 TimeoutSet 10 EV_TIMEOUT_HANGUP 124723.63 6 TimeoutSet 0 EV_TIMEOUT_GOTOMODULE 124723.66 6 ScriptEventCode 9002 iLineState=1101 124723.67 6 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 124723.77 6 TimeoutClear 124723.78 6 [Get Date and Time Stamp_2] Evaluate [Cstr($RV_DATE) & "/" & Cstr($RV_MONTH) & "/" & Cstr($RV_YEAR) & " " & Cstr($RV_HOUR) & ":" & Cstr($RV_MINUTE) & " Answerphone message left."] 124723.80 6 RVreplace start: [Cstr($RV_DATE) & "/" & Cstr($RV_MONTH) & "/" & Cstr($RV_YEAR) & " " & Cstr($RV_HOUR) & ":" & Cstr($RV_MINUTE) & " Answerphone message left."] 124723.81 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212}[Check for ETA_Input]{"11/09/2004 13:00:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{0} 124723.83 6 .Eval(Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(47) & " Answerphone message left.") 124723.84 6 rv add [Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(47) & " Answerphone message left."} 124723.86 6 rv add [Get Date and Time Stamp_2]{11/9/2004 12:47 Answerphone message left.} 124723.88 6 rv add [DateTimeStamp]{11/9/2004 12:47 Answerphone message left.} 124723.91 6 Eval Expr result:[11/9/2004 12:47 Answerphone message left.] stored in $RV[DateTimeStamp] 124723.92 6 path {11/9/2004 12:47 Answerphone message left.} not found 124723.94 6 TimeoutClear 124723.95 6 [update Db2] DB Query 124724.03 6 db ODBC mode used 124724.09 6 RVreplace start: [uPDATE AutomatedCalls SET SecText=true, Internal_Comments1='$RV[DateTimeStamp]' WHERE ID = $RV[MyCallID]] 124724.11 6 RVns [MyCallId]{22212}[OutDial_RetriesLeft]{1}[scriptEnd_Time]{11/09/2004 12:46:54}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{11/09/2004 12:46:54}[scriptStart_CalledFrom_Module]{Hangup the Call 1}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\expressbaggage\}[GetCallInfo_RowCount]{1}[GetCallInfo_1_1]{British Airways T4}[GetCallInfo_2_1]{REID}[GetCallInfo_3_1]{11/09/2004 13:00:00}[GetCallInfo_4_1]{False}[GetCallInfo_5_1]{False}[GetCallInfo_6_1]{}[Get allInfo_7_1]{}[GetCallInfo_8_1]{September, 11}[GetCallInfo_9_1]{22212}[Check for ETA_Input]{"11/09/2004 13:00:00"=""}[Check for ETA]{False}[ETAHours]{13}[ETAMinutes]{0}[Get Date and Time Stamp_2_Input]{Cstr(11) & "/" & Cstr(9) & "/" & Cstr(2004) & " " & Cstr(12) & ":" & Cstr(47) & " Answerphone message left."}[Get Date and Time Stamp_2]{11/9/2004 12:47 Answerphone message left.}[DateTimeStamp]{11/9/2004 12:47 Answerphone message left.} 124724.13 6 db About to execute a Modify type operation [uPDATE AutomatedCalls SET SecText=true, Internal_Comments1='11/9/2004 12:47 Answerphone message left.' WHERE ID = 22212] 124724.16 6 db Modify operation returned OK 124724.17 6 rv add [update Db2_RowCount]{1} 124724.20 6 TimeoutClear 124724.22 6 rv add [Hangup Time]{11/09/2004 12:47:24} 124724.23 6 Hanging up call... [Hangup Module] 124724.33 6 RecSoundStop ok 124724.47 6 PlaySoundStop err=0 124724.48 6 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124724.59 6 fnHangupCall end 124724.64 6 linedevstate 2048 0 0 124724.67 6 callstate IDLE 66085 0 0 124724.69 6 WorkingMode@Idle= 124724.70 6 TimeoutClear 124725.03 6 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE 124725.06 6 tapi Reply (LineEvReply) ok 66506 0 124726.06 6 Timer fired EV_TIMEOUT_TIMETOREINITLINE 124726.08 6 ScriptEventCode 9008 iLineState=900 124726.09 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 124726.14 6 ReinitTelephony due to IDLE 124726.42 6 tapic lineDeallocateCall(MainCall:66085) 0 124728.81 6 lineOpen(6)=> 124728.86 6 Waiting for a call... 124729.02 6 LineHandle=66434 124729.06 6 TimeoutSet 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 124731.27 6 Timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 124731.30 6 ScriptEventCode 9013 iLineState=900 124732.20 6 dial [22211,901992424126,0,800,2330,,,1,,c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs,C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs,[MyCallId]{22211},30,0,60, , ] 124732.30 0 dial callque update id=22211 next call time 0409111347 124732.31 0 dial callque DB update returned 124732.36 6 dial found entry: tel[901992424126] ann[] vgs[c:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1.vgs] am[C:\Program Files\VoiceGuide\Scripts\expressbaggage\ogs1_am.vgs] 124732.59 6 Dialing: 901992424126 124732.61 6 MakeCall => 65956 124732.69 6 TimeoutSet 30 EV_TIMEOUT_MAKECALL_NORESPONSE 124732.70 6 TapiCbTrigSet 65956 7002 124734.31 6 tapi Reply (LineEvReply) ok 65956 0 124734.33 6 TapiCbTrigClear 124734.39 6 linedevstate 2048 0 0 124734.44 6 callstate DIALTONE 65616 0 0 124734.50 6 callstate DIALING 65616 0 0 124734.64 6 callstate PROCEEDING 65616 0 0 124734.73 6 callinfo CALLEDID 124734.78 6 callinfo REASON 124735.05 6 Lev_CallerID [0000,] 124735.13 6 callinfo ORIGIN 124740.30 0 btn Hangup on line 7 124740.33 7 rv add [Hangup Time]{11/09/2004 12:47:40} 124740.34 7 Hanging up call... 124740.39 7 RecSoundStop ok 124740.44 7 PlaySoundStop err=0 124740.45 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124740.56 7 fnHangupCall end 124740.59 7 tapi Reply (LineEvReply) err 66048 LINEERR_INVALCALLSTATE [8000001C] 124742.66 7 Timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124742.67 7 ScriptEventCode 9101 iLineState=900 124742.69 7 Hanging up call...(2) 124742.73 7 RecSoundStop ok 124742.80 7 PlaySoundStop err=0 124742.84 7 fnHangupCall end 124742.86 7 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124742.92 7 tapi Reply (LineEvReply) err 65948 LINEERR_INVALCALLSTATE [8000001C] 124746.88 6 callstate DISCONNECTED 65616,16,0 124746.89 6 ScriptEventCode 9250 iLineState=5200 124746.91 6 LsWaitAfterDialingOut EV_REMOTEPARTY_DISCONNECT 124746.92 0 dial callque delete id=22211 124746.95 6 AddRVns [OutDial_Result]{Contacted_AM} 124746.97 6 AM - wait for end of welcome message... 124746.98 6 dial awaiting end of answering machine message (lvl:30 for 10) 124747.30 6 RecSoundStart file[C:\Program Files\VoiceGuide\data\RecAm_6.wav] ok 124747.31 6 TimeoutSet 120 EV_TIMEOUT_HANGUP 124749.38 0 btn Hangup on line 7 124749.39 7 rv add [Hangup Time]{11/09/2004 12:47:49} 124749.41 7 Hanging up call... 124749.45 7 RecSoundStop ok 124749.52 7 PlaySoundStop err=0 124749.53 7 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124749.58 7 fnHangupCall end 124749.61 7 tapi Reply (LineEvReply) err 65857 LINEERR_INVALCALLSTATE [8000001C] 124751.75 7 Timer fired EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124751.77 7 ScriptEventCode 9101 iLineState=900 124751.78 7 Hanging up call...(2) 124751.83 7 RecSoundStop ok 124751.89 7 PlaySoundStop err=0 124751.98 7 fnHangupCall end 124752.00 7 LsAwaitingCalls EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 124752.14 7 tapi Reply (LineEvReply) err 66296 LINEERR_INVALCALLSTATE [8000001C] Any ideas as to what is causing this issue? 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SupportTeam Report post Posted 09/28/2004 05:41 AM This looks like the "tts generate finishes after hangup" bug that was resolved some time ago. Which version of VG are you using? If you are using anything before 5.2.3018 then please install the latest version (available from our WWW) and then update it with the .exe attached below. VgMulti_5.2.3035.zip Share this post Link to post
Guest Guest_PDR Report post Posted 11/02/2004 09:56 PM Thanks. That seems to have done the trick. Share this post Link to post
SupportTeam Report post Posted 11/03/2004 12:19 AM Looks like you tested it for over a month first before coming back with a positive feedback, right? Share this post Link to post
