Sudden hangup while playing a sound file

09/27/2004 05:30 AM

While say number or Play sound file module is playing the sound file, suddenly the line hand up on caller before the sound file finished. This means the module didn’t even get to the point to ask caller to enter any digit for response.

I don’t see any error on log file. Please be as always helpful and let me know how to fix this problem. It is very embarrassing when this error happened in front of customer.

Please note this error is intermittent. Some time my scrip is works fine until the end of script, some time suddenly it hang up right in the middle of a voice file or say the number.

Farzad

09/27/2004 08:26 AM

Are you using a voice modem or a Dialoigc card?

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is happening.

09/28/2004 04:13 AM

Admin,

Please note you helping two different person that have the same problem. When you asked me to send the "VoiceGuide's Debug Printout " he asked you “Can you tell me what is "VoiceGuide's Debug Printout " ?

my name is Farzad Please replay to my name.

Here is my trace log file:

5326.00 6 [sayReceipt] Say numbers: [20040927200653] as Digits

205326.00 6 fn PlaySoundStartNumbers [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\$RV[Language]\SayReceiptNum.wav],[C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\$RV[Language]\RepetReceiptNum.wav],[20040927200653],Digits

205326.00 6 rv replace start: [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\$RV[Language]\SayReceiptNum.wav]

205326.00 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainMenu\}[scriptPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainMenu}[$RV_STARTTIME]{9/27/2004 8:52:35 PM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[selectLanguage]{2}[Language_Input]{2}[Language]{2}[updateLa

guage_RowCount]{1}[scriptEnd_Time]{9/27/2004 8:52:39 PM}[scriptEnd_Goto_Script]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\WithdrawCash\Withdraw.vgs}[scriptEnd_Goto_Module]{retrysetCC1}[scriptStart_Time]{9/27/2004 8:52:39 PM}[scriptStart_CalledFrom_Script]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainMenu\MainMenu.vgs}[scriptStart_CalledFrom_Module]{MainMenu}[scriptsPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\WithdrawCash\}[scriptPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\WithdrawCash}[retrysetCC1]{3}[retrysetCC1_Input]{0}[retrysetCC1]{0}[retryco

nt]{0}[GetCNum]{619218}[GetCNum_PathTaken]{success}[lookForCNum_RowCount]{1}[loo

ForCNum_1_1]{619218}[lookforCNumResult_Input]{619218}[lookforCNumResult]{619218}

retrysetAgancy_Input]{0}[retrysetAgancy]{0}[retrycount]{0}[POSCodeNum]{123456}[P

SCodeNum_PathTaken]{success}[lookForAgancy_RowCount]{1}[lookForAgancy_1_1]{12345

}[lookforAgancyResult_Input]{123456}[lookforAgancyResult]{123456}[GetAmt]{200}[G

tAmt_PathTaken]{success}[checkAmtLen_Input]{200>=100}[checkAmtLen]{True}[checkAmtSize1_Input]{200 <= 2000}[checkAmtSize1]{True}[ConfirmOrder]{1}[LookForBalance_RowCount]{1}[LookForB

lance_1_1]{1800}[LookForBalanceResult_Input]{1800}[LookForBalanceResult]{1800}[C

lculatBalance_Input]{1800 - 200}[CalculatBalance]{1600}[NewBalance_Input]{"1600"}[NewBalance]{1600}[EfficientBalance?_Input]{200 <= 1800}[EfficientBalance?]{True}[setRecIDNum_Input]{0}[setRecIDNum]{0}[receiver]{0}[ReceiverIDNum]{1236}[

eceiverIDNum_PathTaken]{success}[LookForRecIDNum_RowCount]{12}[LookForRecIDNum_1

1]{}[LookForRecIDNum_1_2]{}[LookForRecIDNum_1_3]{}[LookForRecIDNum_1_4]{}[LookFo

RecIDNum_1_5]{123}[LookForRecIDNum_1_6]{}[LookForRecIDNum_1_7]{123}[LookForRecID

um_1_8]{}[LookForRecIDNum_1_9]{}[LookForRecIDNum_1_10]{}[LookForRecIDNum_1_11]{1

3}[LookForRecIDNum_1_12]{123}[LookForRecIDNumResult_Input]{}[LookForRecIDNumResu

t]{}[comperRecID_Input]{=1236}[comperRecID]{=1236}[updateBalance_RowCount]{1}[re

eipt]{20040927200653}[insertData_RowCount]{1}[choose hear or print]{1}

205326.00 6 rv replace end: [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\2\SayReceiptNum.wav]

205326.02 6 rv replace start: [C:\Program Files\ivg\Scripts\PBPScript\MCAC\voice files\$RV[Language]\RepetReceiptNum.wav]

205326.02 6 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainMenu\}[scriptPath]{C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\MainMenu}[$RV_STARTTIME]{9/27/2004 8:52:35 PM}[$RV_DEVICEID]{6}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[selectLanguage]{2}[Language_Input]{2}[Language]{2}[updateLa