Outdial_new.xml

[Guest Michael Rizk]

Is there a way to use the outdial_new.xml to launch a script and not to initiate a call?

 

What I want to be able to do is drop the XML file in the directory and have it launch a vgs file which will do my call processing.

 

I tried using the OnNotConnected with a dummy extension that is never answered. ie:

 

<OutDialEntry>

<PhoneNumber>7009</PhoneNumber>

<OnNotConnected>d:\scripts\test.vgs</OnNotConnected>

<CallRetries>0</CallRetries>

<AnsewerTimeOut>3</AnswerTimeOut>

<OnAnswerMachine>none</OnAnswerMachine>

</OutDialEntry>

 

and was hoping that the vgs script would get launched since there was no answer. It seems though the OnNotConnected does not except scripts which is also confirmed by the doco. Only Command or VB

 

I want my vgs file to do all the call handling if that makes sense.

 

Any Suggestions?

 

Michael

[SupportTeam]

Do you want to change which script VoiceGuide uses when it answers and incoming call?

 

You can change what the script does by saving a new version of it - VG will then read in the new version.

 

To change which script VoiceGuide uses just have a starting 'routing' script which all it does is branches to another script then just by saving a new version of that script VG will take the caller through a different script.

[Guest Michael Rizk]

> Do you want to change which script Voice Guide uses when it answers and incoming call?

 

VG never answers an incoming call. It is only used for outbound.

 

My biggest problem is that all outbound calls are made to the mobile GSM network. Unfortunately it was *assumed* that a dialogic card will work efficiently with answer machine detection and was therefore purchased. At the time there was no mention that the Dialogic card could not work properly on mobile networks and if this was known we would have not invested in VG or the Dialogic card. We need AM detection for escalation purposes.

 

What I don't understand is that in Australia when I don't pay my mobile bill a automated dialler calls my mobile and requests me to call Vodafone and without fail this auto-dialler works every time so there must be a way to do it.

 

VG and the Dialogic card works faultlessly on the normal PSTN network.

 

My problems are

 

- Sometimes VG thinks a Live person has answered when the call has not even been accepted

- Sometimes VG thinks AM answered when it is a real person

- Background noise like a server room is an issue

 

I have played with the PBXexpert and tones and every setting I have found but no closer to a solution.

 

Is there any card out there that will work with the GSM network and is compatible with VG. VG does everything we need but I'm about to play frisbee with the Dialogic card

 

Michael

[SupportTeam]

Dialogic card could not work properly on mobile networks

Why do you say it does not work on mobile networks? Some mobile networks have such poor sound quality that it’s hard to distinguish if an outbound call is answered by a live human or by their voicemail - but that is pretty much the only limitation...

 

What I don't understand is that in Australia when I don't pay my mobile bill a automated dialler calls my mobile and requests me to call Vodafone and without fail this auto-dialler works every time so there must be a way to do it.

If Vodafone themselves are making the call their system would know if the call was answered by the handset or is diverting to voicemail - they have access to their own network signaling after all... they would not have to rely on listening to the voice answering the phone and then determining if it sounds like something from and answering machine or like a real person...

BTW. Vodafone in Australia usually has pretty good sound quality - you would get much better AM vs. real person discrimination results calling Vodafone numbers then say "3" numbers.

VG and the Dialogic card works faultlessly on the normal PSTN network.

Thanks

My problems are

- Sometimes VG thinks a Live person has answered when the call has not even been accepted

- Sometimes VG thinks AM answered when it is a real person

- Background noise like a server room is an issue

I assume that these problems only apply to calls made to mobile phones, right?

These are known problem areas when calling over low-quality lines. Dialogic does the working out what answered the phone better then anybody else - actually we do not know of *any* other card that even tries to claim to be able to determine if call was answered by AM or live person... that fact that nobody else has even been able to release a product that can do this should alone give you some idea as to how hard it is to determine if call is answered by AM or real person...